Well, this has certainly been a busy week at Google. One thing I can say for Google, they are very energetic and we’re never wanting for good writing material.
Yahoogle Deal Abandoned Right on the heels of revising the scope of the agreement between the two search giants, Google announced this Wednesday that the deal will not go forward. This came to pass after the US Department of Justice decided it would file an anti-trust suit if the agreement was implemented.
Many thought this would be a disastrous alliance and the effects it would have on the industry were very difficult to predict. We’ll never know, but I for one am glad we won’t have to find out.
Adsense Publishers Blocking Ad Display While searching around for article content, I came across this forum thread and it’s a real eye opener. Some advertisers are jamming in last minute political ad displays that are getting placement on completely irrelevant sites. While this isn’t exactly new, what most incenses site owners is the controversial, issue based advertisements that are not relevant and could offend large numbers of visitors to their sites. More information can be found in this article.
Google is aware of this and has posted on their blog the means to block unwanted ads, but apparently, the ads get displayed well before the AdSense publishers can review them to block. This delay in the system has caused many site owners to turn off AdSense altogether as it is the only means of getting unsuitable ad display off immediately.
I am not really surprised by this, as I’ve always been pretty skeptical about how effective an automated system is at determining relevancy. The wide variety of sites that are complaining of this reinforces my opinion of general content display.
Regardless, the time lag involved is something Google really needs to take a look at.
Quality Score Change is a Go
Google has been doing a lot of work on overhauling how their ad ranking system works and last week they announced upcoming changes to QS. This has been made live as of Monday.
There were two major changes made:
1. They have adjusted their algorithm to take into account the effects of ad position on click through rate. Presumably this means if your ad is not always in a high position or on the first page, you will not be penalized for a low CTR (Click through rate).
2. They have also made an algorithm that allows promotion of lower bidding ads to the top slots on the basis of meeting a certain (unspecified) Quality Score threshold. The use of the term “threshold” implies that it may be a fixed score point i.e. 8/10 QS, but they haven’t made this clear.
I’ll be interested to see what effects these changes will have on existing campaigns.
Google says, “Keep in mind that these enhancements may cause changes to your ad position, spend, and performance.” “While we don't believe that any immediate changes are needed on your part, we encourage you, as always, to watch your key metrics and to make adjustments as appropriate.”
You betcha! I’m going to have to plow through all my accounts over the next little while and make sure to compensate for this.
Good news for users of Google Adwords. Last week Google added the option to allow AdWords users to view separate statistics for Google search and the Google Search Partner Network (such as Aol.com and Ask.com). Prior to this, performance data was only listed for both networks combined.
I spent some time reading through various forum threads on this topic and I got the impression that I would be turning off the display for the search partner network; a lot of folks seem to be skeptical about the relative value of advertising on the partner network.
The first account I viewed using this feature showed zero conversions on the search partner’s network, while the conversion rate was pretty decent on the Google network. However, other accounts showed the search partner network actually out performing the Google network. From what I’ve seen so far, it can be worth advertising on both networks.
One thing that would be nice to see, now that we can view this information separately is the ability to turn off the display on either network. Currently, the only options are to have either both search networks turned off or to display the Google network only. It we were allowed to manage these in separate campaigns, we could optimize to make the most of this additional data.
After looking these stats on a number of older client accounts, I came to the conclusion that Google shows historical statistics data for the search partner network dating back to Dec 2006, so we can view nearly 2 years of accumulated data.
All things considered, this is a very nice addition to the already robust feature of the AdWords system. Kudos once again Google, for making my job easier.
At some point, most people have had some sort of encounter with internet scams, viruses, spyware or other security problems. Hackers and scam artists are a pervasive reality in today's world and making assumptions about security is unwise. A pay per click account makes an attractive target to a technically savvy criminal and gaining access to someone's account allows them to promote their schemes at someone else's expense.
Originally trained in Network Security, I have always taken such precautions very seriously and now even more so, since a recent fraudulent act affected one of our client's accounts.
Early this summer I arrived at the office on a Monday morning and proceeded to check my weekend mail. Two emails caught my attention right away. The first from AdWords, informing us that the client's credit card was declined and the second, from the client asking " What is the campaign "Qwasde" - Campaign #1"?
Upon reading that came the realization that this account had been hacked. This was further confirmed by a review of the account's recent activity. I discovered that on the previous Friday someone had created this new, innocuously named Campaign #1 with a daily budget of $7000. It contained only the single "Qwasde" ad group, with a single ad:
No doubt this was intended to phish for bank account details of anyone unwisely clicking on this ad.
This hacker was pretty slick. The whole scam was set up late in the day on Friday, when it was less likely to be detected. The domain the ad was directed at was registered in Australia to a "resident" of New Jersey. The website was put up on Friday and gone by Monday morning and in 2 days the ad generated $13,000 in click charges.
I immediately called Google and an investigation was initiated. They agreed this looked like fraudulent activity and promised to contact us with their investigation results within a few days.
Concerned about the means by which this person gained access, I checked my security for any indications of a breach. Finding nothing unusual in my own logs, I then contacted the client with instructions for locking down and cleaning his computer system, advising him to change any sensitive passwords in case his system was infected.
Google got back to us a couple of days later confirming the results and promising to refund the client's money. This was good news, as it appeared the fallout from this would be limited to a loss of only a week or so in the client's Google marketing initiative. In reality though, this had a far greater impact.
According to Google, the account needs to remain inactive until the refund process reaches completion. This took place nearly 2 months ago and still there is no sign of the refund. The account is still frozen. Google has no ETA on completion of this process; apparently their refund department has a huge backlog, due to the numerous email phishing scams that keep cropping up.
We still haven't figured out how the breach occurred. For my part, I think it's possible the client inadvertently became a victim of the phishing scam.
This scam is similar in some respects to the Paypal phishing scam of 2 years ago. It's pretty slick and can easily fool the uninformed. In fact, another of our clients with an AdWords account received an email some months ago asking me what to do with it and I had them forward a copy of the email to me. Thankfully, they hadn't clicked on the link, as it was indeed one of these scams.
Here is the email they had received:
-----Original Message-----
From: Google AdWords [mailto:adwords-noreply@google.com] Sent: Sunday, May 25, 2008 4:49 PM
To: xxxxxxxxxxx
Subject: Google AdWords Account Verification Email
Dear Google AdWords customer!
In order to confirm your contact details, please click the link below:
Google AdWords Form
This should take you directly to the Google AdWords Form.
Thank you for choosing AdWords. We look forward to providing you with the most effective advertising available.
Sincerely, The Google AdWords Team ------------------------
This particular scam differs from most emails of its kind because it looks like a legitimate AdWords support email. Also it lacks the spelling and grammatical errors common to spam n' scam emails.
There is a tell tale flaw though:
In the original email if you mouse over the link, you would see it is not actually pointing to google.com but rather to google.com.adwdl.org.uk, a completely different domain and unrelated to Google.
Other email variations report imminent account closure unless account details are verified. Even if you don't provide account details, just following the link can expose your system to malicious software.
Tips to Protect your account
Here are some guidelines to help keep your account secure. Bear in mind this is best practice for security of any sensitive financial, business or personal information, not just AdWords.
1. Google will NEVER ask for your account information by email; they won't even ask for your password on the phone. All they ever ask for whenever I phone them is the 10 digit account number. They don't need any other information to open up the account for viewing. Most legitimate enterprises don't need your login details, so if someone requests them, be very cautious.
If you receive notification about something you didn't initiate, likely this is about something not to your benefit. i.e.: receiving a confirmation of a password change when you didn't change your password, etc.
Always use security solutions and keep them up to date. Virus protection, firewall and spyware protection are vital for any system that connects to the internet.
Use strong passwords. Weak passwords, while easy to remember, are also very easy for password cracking programs. A strong password contains both alphabetical and numeric characters and utilizes capitalization, length and special characters. As well, stronger passwords don't use recognizable or easy to guess words.
Examples: lame password = your name, password (the actual word) or 123456; weak password = date of birth, newgirl22, ItsaSecret, p@$$word; strong password = tP%m34!pX
Use different passwords. If you use the same password because it's easier to remember, then everything you do becomes compromised if any forums or sites you use become breached. I have hundreds of logins and passwords, so I use RoboForm to securely store them. This type of program can also reduce vulnerability to keylogger type spyware.
Keep the number of account users with administrative access to the minimum necessary. The more people who have access, the greater the chance of an information leak.
Turning your computer off or disconnecting from the internet when you are done using it greatly reduces the chance of bad things happening unnoticed.
Don't send login or password information by insecure means such as email or instant messaging. Generally if I have to pass on that sort of info, I always do it by phone.
Monitor your account regularly; particularly at the end of the week and take random peeks on the weekends. It only takes a minute to log on and check for abnormal account activity.
The most important thing to remember is that there are people out there who will rob you blind if you leave yourself open, so a modicum of paranoia along with a bit of common sense will go a long way to saving yourself some real hassle.
Last year, Microsoft adCenter introduced changes to their Ad ranking system for advertising in the US. This represented a shift towards a more Quality Based Ranking system, along the lines of what Google AdWords and Yahoo’s Panama already have in place.
It appears that this change is now expanding into more widespread coverage. On the adCenter blog on Wednesday, Microsoft announced the introduction of this system to the Canadian and UK markets.
While it may seem Microsoft is only playing “catch up” with this initiative, they have been busy making other improvements to their system as well.
Though still low on the totem pole for market share, Microsoft is forging ahead with a level of energy that would seem alien over in the Yahoo trenches. With projects such as the Excel addon, Desktop Editor and Analytics, Microsoft may give Google some real competition in the not too distant future.
A scan of the Yahoo blog yields a host of “how to” and “tips and tricks” posts, but nothing particularly significant in the way of badly needed innovation.
In fact the last significant improvement Yahoo has implemented was the change to minimum bids. While that has been handy for getting alerts when minimum bids are about to become too low, it’s not been the sort of improvement that painfully awkward interface really needs.
There is speculation that Microsoft is overtaking Yahoo’s position for paid traffic as well.
While I don’t know if this is indicative of anything, I have noticed a recent decrease in the number of impressions in our own Yahoo accounts. Unfortunately, the bid prices have not decreased as yet.
Users running a PPC Campaign in the Google AdWords platform are given the choice of displaying ads on the Google Search Network and/or on the Content Network. I have never been a big fan of advertising on Content Networks, as I find the automated matching process to be less than ideal. I can generally browse the net and quickly find ads that are irrelevant to the sites they are displayed on. This can give one a healthy dose of skepticism.
While advertising on Content doesn’t generally cost a great deal, we have never seen much in the way of results. By and large we do Search Network only, however recently I have had to re-assess that view.
Back in March of this year, Google AdWords released a tool for Demographic bidding from beta into mainstream use. This allows advertisers to specify demographics for age and gender, to filter out unwanted sites. This tool is for use with the Content Network only. I was skeptical as to the value and accuracy of this tool and had not tried it out until just last week.
One of the AdWords campaigns we manage was having some difficulties in an extremely competitive market. Costs were remarkably high, paying $10+ per click on Search Network keywords in order to achieve decent ad positioning. While making some headway towards improving the conversion rate, it was taking too long to get results.
This campaign was a slow starter and had difficulty getting impressions from the beginning. I had tried displaying on Content earlier on in the campaign in a bid to generate more traffic, with predictably poor results. Last week we decided to try this again, this time using the demographic bidding tool to narrow the focus on a more specific audience.
The results were astonishing.
In the first 2 days, we had more conversions from Content than from Search, at a fraction of the cost. I thought this might be a fluke, but we continue to see conversions from that source.
I decided to try this on a campaign for a new client. The first conversion was from Content within a few hours of campaign launch. Needless to say I am testing this out on any existing client accounts that can be targeted in this manner.
For anyone interested in trying this, it can be found on the lower right of the campaign settings page within AdWords.
Here’s a peek at what it looks like:
You can also specify age groups, as this sample shot shows
In this particular case, we have set a higher bid percentage offering for display on sites that would be viewed by women in the 25-34 age range, which is the primary demographic target for this campaign.
Oddly enough, the table shows only impressions. There’s a considerable amount of data from this particular campaign that’s not showing here. There are quite a number of clicks and conversions for the time period this purports to display yet the numbers don’t show. Hopefully it’s just a glitch.
On this page a third image is displayed showing overlapping bid totals for gender and age. (See example on left.)
The difference in stats between the two networks is quite significant. As you can see in this ad group example, the Content cost per click is significantly lower than that of Search.
When the demographic bidding feature is implemented, reports can also be generated in the AdWords reporting tool.
Overall, I like how this is shaping up. It’s nice to find inexpensive new ways to drive more customers to clients.
One thing Google excels at is constant innovation. With the announcement of a beta utility called Ad Planner, more features are in the works for assisting advertisers with Content Marketing. Hopefully we’ll all get to see more of this great stuff in the near future.
Earlier in the week I was going through a Client’s AdWords account and saw a reference to PPA pricing. This reminded me of Google’s seemingly vanished venture.
Back in March of last year, Google AdWords announced the launch of a US only Beta for a new AdSense Network pricing model Called PPA or Pay Per Action.
Ostensibly, this would allow ads to be displayed on participating AdSense publishers sites, with cost levied only upon completion of the Advertiser specified conversion action.
What this means, is the advertiser only pays for results. If a participating AdWords client specified an ecommerce purchase completion as the goal point for which Google would charge them, then that is the only point cost would be incurred.
This is quite different from to the current CPC (pay for every ad click, regardless of results) and CPM (pay for every 1000 times an ad is displayed, regardless of result or clicks) price models.
It would be very interesting to work with this type of model, however, the question is “where is it?”
In June of last year, the Beta had been extended to advertisers for testing outside the US with pretty much nothing to follow since.
I looked this up in the AdWords help center and found a Quick Start guide to setting up a PPA Campaign. Oddly enough, if you look closely at the wording, it’s all written in the future tense, which I don’t believe I’ve ever seen before in this type of document.
Is this dead in the water, or upcoming? Perhaps someday, Net Archaeologists will find the corpse of this idea buried in virtual rubble.
Recently, Google announced an agreement with rival search engine, Yahoo. In their blog, Google maintains that this agreement does not signify a merger, nor will it harm competition in advertising. However there is general concern over the extent that Yahoo will make use of these ads.
Although there are not a lot of details available as yet, some further information can be found in this blog post. According to this post, this agreement will enable Yahoo to display some Google Ads on their Search and Content Networks. The real question (and concern) is how will Yahoo make use of this.
If they only use Google Ads as filler for less competitive phrases, then likely this would likely have little impact on their own advertising clients. If they go further and start pitting their client’s bids against those of Adwords, costs will soar for advertisers using Panama.
How Yahoo will determine bidding between Google advertisements and their own remains to be seen, but if cost per click is a factor (as I’m sure it will be), then Yahoo’s advertisers may be in for a shock.
I must admit, I am curious as to what effect this integration will have on AdWords advertisers as well. Will we have to optimize for a new Quality Index/Score now? Presumably they’ll work out some sort of common rating algorithm, but I’m a bit concerned about the potential for migraines.
Additionally, the deal includes adding interoperability to their instant messaging platforms. How they intend to accomplish this has yet to be disclosed, but it would be a positive step for users.
While this would be a good move financially for both Google and Yahoo, I am skeptical that the search advertising “partnership” side of this arrangement would have no adverse effect on competition. Having the two top competitors working so closely together could have negative effects for users and advertisers both.
While there is speculation as to whether or not this will even go through, we can expect to see significant changes in the industry one way or another.
Written by Scott Van Achte and published at 10:13 AM
Yahoo signed a multi-year deal with Walmart to start displaying advertising on its company website a press release stated Wednesday. The deal will enable Walmart.com to utilize Yahoo's ad platform for presenting new offers to their customers.
"This announcement builds on our strategy to be the partner of choice for leading brands looking to engage more customers with compelling offers online," said Todd Teresi, senior vice president of the Yahoo! Publisher Network. "By combining Walmart.com's leading position as a multi-channel retailer with our industry-leading display advertising sales and ad management technology and sales force, we will be able to provide advertisers with the easiest, most effective way to deliver targeted, relevant marketing messages to Walmart.com shoppers."
Marketers are expected to be able to start taking advantage of this partnership sometime near the end of this month.
Written by Scott Van Achte and published at 9:33 AM
A case was brought to French court surrounding the use of certain keywords through the use of Google AdWords.
Google AdWords offers advertisers a keyword tool which will often suggest variations of certain keywords to be added to a given campaign. Fashion retailer, Louis Vuitton is unhappy as AdWords has been noted to suggest terms such as "Louis Vuitton fakes" and "Louis Vuitton replicas".
Because Google is essentially selling the advertising rights to these trademarks, Louis Vuitton alleges a trademark violation, and took the search giant to court - and won! Naturally Google has appealed and the case will now go to the European Court of Justice in Luxembourg.
Written by Scott Van Achte and published at 2:16 PM
For a few years now Google has offered their AdWords advertisers an alternative to the online interface with AdWords Editor, a downloadable program offering additional functionality to make managing your campaigns just a little bit easier. Today at SMX Advanced, Kevin Johnson, Microsoft’s Platform & Services Division President, announced the launch of a similar such product for Microsoft adCenter, in Beta of course.
Microsoft’s vision is a fully functional desktop client version for adCenter, rather than just an editor. This means that tools such as those used for keyword research will be integrated into the software, a feature lacking by Google AdWords Editor.
This product launch will likely make many advertisers happy assuming it all goes smoothly. Our experience with adCenter is that of awkwardness as their interface is far from user friendly, taking several steps to complete a task done with only a single click over at Google.
Unlike many other beta launches that are accessible to only a select few deep pocket advertisers, adCenter Desktop beta is available to anyone with an account in good standing. If you meet the adCenter terms and conditions, you are eligible to apply. If interested in giving the beta a try, fill in their application form to be considered.
Google is still by far the most popular of the 3 engines and therefore the AdWords Pay-Per-Click management system is the most utilized. As a result, AdWords is the most developed of the 3 systems.
If there is one thing I can say about Google it is that they are constantly coming out with new features. As there are a great many tools to cover, I have decided to leave off any sort of in depth look at them in this post. I will however, be writing a follow up looking exclusively at some additional features, particularly my personal favourite, which is AdWords Editor.
One important thing to note when first setting up a Google AdWords account, is the account type you select. The Starter Edition is very simple to use, but at a cost of being very limited in utility. If you select the Starter Edition, you can upgrade at any time to the much more robust Standard Edition. If however, you initially select or upgrade to the Standard Edition, you cannot revert to the Starter version. This generally should not be an issue unless you find the Standard issue too involved.
MCC
When I log in to AdWords, it’s generally into the MCC (My Client Center). This is a master account management shell that allows individual client accounts to be easily linked and navigated through from a single login. This isn't for an advertiser that simply wants to promote their products or services through a single account. For management of multiple accounts, using this provides a number of advantages:
You can jump from account to account using the top client list drop down or via the more detailed dashboard list.
It allows for a wide variety of customizable reports for any or all client accounts, including scheduling, creation of templates and emailing.
You can easily view alerts from any linked accounts.
You can create customizable templates for keyword or site targeted campaigns that can be used from any linked account. I find this extremely useful, as my initial setup for a lot of new campaigns is very similar and this saves time getting a basic structure up.
If you are AdWords Certified, the Pro Center tab allows access to your status page, access to various marketing tools as well as a link to your Promotional credits, which can be applied to any linked accounts, within the first 2 weeks of account creation.
Using the MCC is pretty straightforward and it allows for individual login information. This makes it simple for the client as well. They can log in and view their account details separately and even unlink their account from the MCC if they decide to move on their own or with another PPC management company.
Interface
Logging into a single account brings you to the account snapshot tab under the Campaign Management Section. In addition, there are 3 more top level tabs; these being Reports, Analytics and My Account. I’ll describe the features contained within these briefly.
Campaign Management
This section contains most of the “meat and potatoes” of what you’ll use to set up and run the account.
Account Snapshot – This provides an overview of basic information at a glance. It includes alerts, account status, announcements and a quick reference chart showing campaign performance. There is also an option at the bottom to make the Campaign Summary tab your start up page.
Campaign Summary – This is where most of the work is done. All of your campaigns are displayed with basic campaign level performance data. This page is where you can create new campaigns and is the entry point into the ad groups and the details of existing campaigns. I won’t go into detail as the process and the interface are pretty intuitive. I would like to say however, that the overall usability in this section of the interface is first rate. The ability to view data by date range up to and including the current day is something only Google provides easily.
Tools – This section contains a variety of tools to assist in optimization, analysis and a link to download the AdWords Editor software.
Template Library – This section only shows up in accounts linked to an MCC account. Campaign templates from the MCC will only be available here for use if they have been created and published from the MCC Template.
Conversion Tracking – In this section you can set up conversion tracking for the account. Multiple types can be set up for tracking leads, sign ups, views of a particular page or ecommerce purchases. When setting up tracking, Google will install a small bit of text with a feedback submission text snippet. The background colour for this is customizable, so it is a good idea to know what the page (where this code will be placed) looks like, to avoid a contrasting display.
Once the tracking type is set up and saved, you will have access to your conversion tracking code snippet, along with instructions on placement.
Website Optimizer – This is one of the features included in the Tools section. I guess by adding it prominently here as well means Google really, really wants this to be used. I will go into more detail on this feature in my next post.
Reports
In this section, you can create, view or export fully customizable reports. These can be set up for automatic scheduling and configured to email to multiple addresses.
Reports can be created for a variety of information, such as: Keyword, AD, URL, Ad Group, Campaign, Account, Search Query and Placement Performance.
They can be downloaded in either CSV, CSV (Excel), TSV formats. Alternatively, they can be exported as a Google spreadsheet, although I have yet to find any advantage to using a Google spreadsheet.
This interface will save your 15 most recent reports, although oddly enough there is a drop down to allow viewing of the last 100 reports, which still only shows the last 15 when selected. You can also create templates to save time with creation of similar types. There appears to be no restriction on the number of templates that can be created and saved.
Analytics
This section allows you to link your AdWords account to a Google Analytics account. Essentially, Google Analytics is the free, web-based version of the server-side Google Urchin program. This service can provide very useful metrics for determining traffic patterns, user behaviour and site or campaign performance. I plan on going into more detail on this service in a future post.
There are a few things to remember when linking these:
Only one AdWords account can be linked to a specific Analytics account. If you are working from within the MCC shell account, log out and login into the client account you wish to link. If you have 2 separate AdWords accounts, for best results, make a separate Google Analytics account for each, not just 2 different site profiles in one Analytics account.
Ensure you enable auto-tagging for the most accurate results.
For ease of disseminating PPC data, create a separate profile within your Analytics account specifically for AdWords information only.
Remember to correctly install the tracking code snippet on all pages of your site for the best possible coverage.
If this is set up incorrectly, you will need to make a request to Google support to have the account unlinked.
Note: When you set up the Analytics account, you are provided with a Javascript tracking code snippet. When you get to this stage, you’ll notice the code section has 2 tabs, one for legacy code (which you must use if you have Google Urchin installed on your web server) and the second is the newer code. Both codes work for Analytics, but if you have Urchin you must specifically use that code.
My Account
This section includes tabs containing information on editing for account settings, user access management and billing preferences.
Noteworthy is the one for viewing and downloading a billing summary. This summary is quite detailed, showing click charges day by day, credit adjustments applied for invalid clicks and invoicing/payment information.
Learning resources
Of the 3 engines, AdWords has by far the best materials available for learning how to use their system. The AdWords Learning Center provides detailed learning modules in both video and text format and has links for quizzes on most modules to test your retention.
If you are planning on taking the Google certification exam, prepare to spend a fair amount of time at the learning center. You will likely need it if you do not want to waste the $50 exam fee.
The help section within AdWords itself is also fairly useful and easier to navigate than most.
Support
Like the majority of other client support systems, you seem to get good and not so good support depending on how busy they are; it is the luck of the draw. Overall I would say that the response time to emails is generally pretty slow. I realize they are likely pretty busy all the time, but replies can often take days.
One tip I recommend to save time, and this is actually for any customer support resolution not just Google, is to make sure you define the exact nature of your request concisely and in the very first sentence of your email.
Every support system has its share of reps that skim the first line or 2 and fire off a cut and paste standard response to what they think your issue is and Google is no exception. Unfortunately, this quite often turns out to be completely irrelevant to your request and if you have waited 4 days to get a reply, that is a fair chunk of wasted time.
Google does not display their phone number anywhere. However, it is possible to get the support number if you request it from them, but even then their automated phone system is a bit of a maze to navigate through.
They do have one unique feature that I heartily approve of and that is the live chat system. You can access this through a link found in the Help section or through a somewhat more convoluted path via the “Contact Us” tab. Look for one of the images as displayed below and click on it to start an IM session with a support specialist.
While the live chat is certainly better than email, it is not very user friendly. A word wrap feature would go a long way, as it displays each message on one line. The window cannot be resized and you have to horizontally scroll through the entire length of each message.
Annoyances and Oddities
These are some of the gripes I have with AdWords.
Marginally annoying is the use of 2 separate fields for each Ad description line in the Ad creation process. Trying to fit in a useful description into 2 separate fields with a maximum of 35 characters in each can be awkward. In Yahoo and MSN you just plunk in the complete description and it will auto fit, unless you have too many characters of course. Still it is easier to adjust one big description than the 2 separate lines.
I’m not particularly impressed by the information displayed when looking up keyword status and quality score. Some of the explanations range from poorly worded and confusing to absolutely useless:
Although I know the reason why I got this one for that particular key phrase, the explanation seems contradictory.
This one’s a charm:
This is not even remotely about a similar range of issues. Now if the system identifies a problem and disallows the use of a word, surely the specific reason for the problem could be isolated and reported. This seems pretty sloppy Google.
I have had issues at times where very similar keywords in the ad group for the same amount of time, at the same max bid and similar levels of competition have 2 different quality scores. This in and of itself should not be unusual, however the more relevant keyword receives the lower score. In these instances the lower scoring keyword is what I would consider more relevant as it is the exact keyword used in both the ad and on the landing page. While close but not exact, the higher scoring keyword receives an ok score, even though it is not in the ad or on the landing page as such. This makes me question sometimes how relevant relevancy is :)
AdWords seems to have a built in governor, designed to not display ads if keyword bids are high and the daily budget is insufficient to sustain more than a few clicks. I was running a campaign with a particularly competitive keyword set and was getting little to no impressions. My colleague suggested that perhaps the budget was a problem, so I tested this by increasing the daily budget by a factor of 10. Almost immediately the number of impressions increased to the point that there was no doubt this was what had been blocking ad display.
If the budget is too low for more than a few clicks, Google should not arbitrarily decide to not show ads. Instead, the ads should be displayed until the budget is depleted, at which time ad display should cease. I would have thought this an anomaly; except that it happened on two separate accounts we were running for the same client.
Another thing that seems an unnecessary restriction, is limiting the use of the same keywords within the same account. Recently, we queried Google support about using the same keyword set for a client that has the same services, but in different and specific geographic locations. We were told, regardless of the difference in geo targeting we could not use the same keywords in the same account. This seems ridiculous to me. I had a client wanting to advertise a franchise in a number of different cities.
In this case it would make sense to use the same set of keywords, but with a separate campaign for each location, so ad copy could be tailored specifically to the area. I cannot see a disadvantage to searchers for allowing this. I can see, however, additional cost to the client if this is not allowed, both in the relatively minor fees for setting up additional accounts and in the amount of time it takes to set up and monitor these accounts.
This rant is not specific to Google alone, but I thought I would add it anyway. One thing I do a lot of is viewing data by date range; particularly when running forensics on a new client’s pre-existing account. I can view campaign performance from years ago and get lots of historical data on everything… except for the budget and the bids. Regardless of what year, month or day I am looking at, the budget and the assigned max bid reflect the current settings only. I guess it is because of the dynamic nature of the quality score and competition for the keywords that makes this difficult, but it is data I wish I could view.
There is also no ability to filter out newer campaigns, or ad groups, etc. when looking at older campaigns. Recently I was sifting through an account with a large number of campaigns that had been running for years. I wanted to get an overview of everything that had transpired with this over time and it made it that much more time consuming with all the clutter from additional ad groups and campaigns that did not even exist during the date ranges I was viewing.
Summary
Overall, I would have to say that Google AdWords is still the cream of the crop. It is still the provider for the largest share of traffic and they continue to improve its usability. The only big downside to this is there is a lot more competition in Google than in the smaller engines.
AdWords is also the only one to provide offline editing software, which means that they continue to be number one in my book at least until the others can get their act together on that score.
This morning I arrived at my desk to find a very welcome message from my friend and colleague Eric Lander. Apparently Google made a colossal boo-boo and exposed the quality score and max bids for some advertisements. As far as I know this is a first. Check out Eric's article at Search Engine Journal.
Below is one of the screenshots of the leak from Eric's article
This is the second in a series of articles intended to convey my personal impressions of managing PPC through Google Adwords, Yahoo Panama and MSN Adcenter.
If you missed part one, you can view it here. Today I will be covering Yahoo’s Panama. Of the three, this is my least favoured, so I’m wearing my Yahoo Search Marketing ball cap today, to remind myself not to allow too much vitriol to slip into the article.
Interface
Logging into a Yahoo account brings you to the Dashboard. This is an overview page containing basic account information, along with any alerts. Also on this page is a drop down menu allowing you to shift to different accounts under your master account. If you are advertising in multiple countries this is useful for easier access without requiring multiple logins, though these accounts can only be linked by Yahoo support personnel.
The dashboard also contains a table which allows you to view either top performing campaigns, ad groups or keywords at a glance. The nifty thing with this table is it allows you to view at a glance items you have set up on the watch list. This is useful for quickly viewing items of concern and allows you to select from a drop down menu, watched campaigns, ad groups and keywords.
One of the things I like about Panama is the use of colour to highlight various features. Particularly when I’m creating new campaigns or ads, these buttons stand out very well. Also, the capability of different colour fonts and sectional backgrounds eases the look of pages that would otherwise appear cluttered with all sorts of information.
The dashboard is the first of 4 tabs, the others being Campaigns, Reports and Administration.
Campaign
The Campaign tab contains 5 links to navigate back and forth:
Campaign: A table showing all the account campaigns and basic performance information for each.
Ad Groups: Shows basic performance data for all ad groups, listing also which campaign each ad group belongs to.
Keywords: A table showing all the keywords in the account with basic data and lists which campaign and which ad group each belongs to (very handy feature this).
Editorial Status: contains status listing of pending, declined and removed ads and keywords.
Search: Allows search for campaigns, ad groups, keywords and ads. I am not sure why this page exists as essentially the same function is available on each of the other pages.
One thing to note, with exception of the search page, all of the above can be viewed for specific date ranges using a fairly robust date range selection system.
Reports
Reports can be saved in several different formats. Performance reports can be saved in CSV for Excel, CSV, TSV and XML, while financial reports can be saved as either PDF or TXT. Reports can be set up for either the campaign, ad group or keyword level to view overall performance data. There are also optional views for geographic location, daily spending and URL performance. There is an option to use saved templates, but it is limited to 5 saved configurations.
Administration
Under the administration page, you can find the account details and edit billing and budgetary options, set up alerts, change tactics, set up different account users and assign permissions. You can also choose up to 250 domains to block placing content ads on.
The Tactics selection includes the ability to turn on or off either Sponsored Search or Content Match, set match type to advanced or standard and add keyword exclusions. This is kind of an odd spot to put these; one would normally expect to see this in campaign level settings, but it seems Panama is only capable of this at the account level. A definite minus for flexibility.
There is also a link for analytics (where you can set up conversion tracking) and one for tracking URL’s. The first time setting up conversion tracking, I found the interface to be quite confusing, but it was just the choice of labeling that threw me off. You must ensure “Conversion Only Analytics” and “Analytics are enabled” are both activated in order to have the conversion tracking function.
Campaign Setup
Setting up is an 8 step process.
First thing is naming the campaign and setting up geo-targeting. You can select Entire Market or specify by region or specific city/area. There are some pitfalls to watch out for here. If you haven’t read my previous article on this you can find it here.
The second step is creating an initial ad group and defining tactics.
Now it is time to input your keywords. You can get suggested keywords at this point, have this tool scan a URL for suggestions or input your own list. Excluded (negative) keywords may also be input here.
Next step is to set the ad group default maximum bids for sponsored search and/or content match. One thing I really like about this stage is a side graph that shows estimates for average position, number of impressions and clicks, average CPC (cost per click) and the percentage share of available clicks. This graph updates to changes in the set bid, so is useful for gauging where to set your max.
The next step is writing the ad itself. Two things to watch out for here; one is the long descriptions and the other, the display URL. Yahoo does not allow long descriptions and has not for quite some time, beyond me why they have not taken it out of the set up process. The display URL input box is hidden and you need to click the little bullet arrow to view. It really does not save much space doing that, so I have no idea why it is designed like that.
After this stage is review, which takes you back to the second step and you can edit any errors along the way, or you can just choose to move to stage 7…
Which is the budgeting of the campaign and setting up a display schedule if necessary. There is a display estimates feature that allows you to view monthly clicks and impressions for varying schedules.
The last step is reviewing and activating your campaign.
Learning Resources and Certification
A while back I studied for and passed my certification examination to become a YSM Ambassador for StepForth Web Marketing. Having gone through this process prior to this with Google AdWords, I was somewhat dismayed at the learning resources available for using this interface. Whereas AdWords has a comprehensive learning center with video and text modules complete with relevant quizzes for each, Yahoo only offers a very brief, scant slideshow with no quizzes. Most of my learning had to be done the hard way, meandering through their help sections.
The overall difference in quality and difficulty between AdWords and Panama exams was pretty obvious. But at least Yahoo allows professional accreditation, unlike MSN, whose recently implemented program is only available for US residents.
Annoyances and Oddities
These are some of the gripes I have with Panama I have not covered in previous articles. I will try not to foam at the mouth too much.
As with MSN Adcenter, the timeout seems much too short. While writing this article I was using an existing account to view different sections of the interface. I had to re-log into the account dozens of times. I would write a few sentences, go back to look at something and more often than not I would find myself logged out.
Some of the labels and wording are not ideally descriptive. One example I mentioned earlier has to do with conversion tracking. Another instance regards ad display rate. In AdWords, you can adjust ads so better performing ads get more exposure. There did not seem to be a feature in Panama, until I clicked on the “optimize ads” button. I thought this was some sort of tool to suggest ad changes but after reading the lengthy description I realized it is for displaying the “best” ad.
The campaign “Tune up” tool is of questionable value. I ran a test on this and the recommendations given were pretty doubtful. Basically, the tool recommended I up the daily budget by 350%, jack up the keyword max bids (in some cases quite dramatically) and change some match types. The estimated rewards for providing Yahoo with this additional spend were a 2% percent improvement in CTR (click through rate), a 20% increase in clicks and no estimation on conversion changes. All this with only a 4% increase in monthly cost. Regardless of any of the other estimations, I cannot equate a 350% increase in daily spend equaling a 4% increase in estimated spend.
Setting up campaigns, especially ones with lots of ad copy, is laborious and time consuming. There is no option for uploading work or any tools to make this a smoother process. It is either do it from scratch or a lengthy cut and paste session from a spreadsheet. To give an example, I recently set up account in all 3 engines. It took roughly a half hour to get everything set up with the AdWords Editor tool and uploaded. Then having saved the campaign information in CSV format from the AdWords Editor, I uploaded the file into MSN Adcenter, set up the bidding and activated the campaign. This took all of about 10 minutes. Finally, setting up the same campaign in Yahoo, took over 3 tedious hours of copying and pasting.
I mentioned the “hidden” display URL box when writing ads which is annoying when first setting up. If you are creating new ads however, even in an entirely new campaign in an existing account, by default the original display URL is set in there for every new ad in the account. So if you are using a different domain, you have to ensure you open up the hidden entry box and change it for each ad. There is a way around this, but it is obscurely set in Administration under the account set up page.
Also, if you are modifying ads, your modifications will not show until the changes have been approved, which can take several days. By this I mean you cannot even see the changes you have made until the ads have been approved. (This caused me quite a bit of grief recently, as I was required to do a massive overhaul when a client renamed all the URL’s on their site - it was very annoying to be unable to double check my changes upon completion.)
My last and biggest beef with Yahoo is the quality of their support. I have worked with first tier support in the past and I know the drill. The incidence of skimming the first line or so of a support request and firing back a template response which generally has nothing to do with the context of the support request seems to be higher than most here.
My perception of the quality of first tier staff training diminishes with each successive phone call. When trying to figure out the problem which led to the discovery of certain geo-targeting issues, we went through quite a few emails and phone calls before finding someone with an adequate grasp of their system to understand what was wrong.
In another case, a support saga of epic proportions, I received 5 successively different, nonsensical explanations, none of which addressed my actual question. Sensing the circular pattern of this, I struggled to get direct contact up-tier. Incredibly, one rep actually told me editors aren’t allowed phones, to keep them impartial. When I finally got put through to an editor, I was initially told more of the same, but upon realizing I wasn’t buying it, he simply went ahead and fixed the problem. Quite an ordeal and a completely unnecessary waste of time.
While it is obvious some of the complaints I have about the design of this system are fairly trivial, these little problems can add up to a serious, unnecessary increase in the amount of time required to work with this interface, particularly in large campaigns. It is my hope that Yahoo can expend a little more effort to improve Panama’s usability.
Summary
Over the course of writing this article, I realized there are quite a few things I do like about this interface. If they made it a little easier to work with and especially if they improve their customer support, I would have no qualms about using this interface.
This is the first in a series of articles intended to convey my personal impressions of managing PPC through Google Adwords, Yahoo Panama and MSN Adcenter.
Each engine has its pluses and minuses and I thought I would write a short blurb describing my experiences using the interface for each of these. The first engine I will be looking at is the lesser utilized of the three, MSN Adcenter.
Interface
One of the things I like about working within Adcenter is the clean look. Although from time to time I wonder if the uncluttered interface is more a product of its relative youth, there’s no denying it’s easier on the eyes than either of its competitors. In part, this appears to be due to the lack of clutter that plagues both Panama and AdWords. Perhaps Microsoft hasn’t had time to fill every gap on each page as seems to be the case with the others. Part of the reason however, is the use of bullet links. More often than not, clicking on these causes the additional information to appear in place, without having to navigate to another page. This is a refreshing change, as most of my time using these seems to be spent hitting my back button and waiting for complete pages to load.
The layout of subsections is based on 4 tabs; Campaigns, Accounts & Billing, Research and Reports. Clicking on these takes you to exactly what you would expect, no more no less. Everything is laid out in a logical format and it’s pretty quick and easy to find what you’re looking for. After struggling to navigate through Panama in particular, I find this refreshingly simple.
Campaign Setup
Setting up is a 5 step process.
First off, you lay out your basic campaign structure by naming the campaign and initial ad group. One of the nifty features at this stage is a checkbox allowing you to copy an existing ad group. I have found this can be a useful time saving feature. Network targeting, campaign scheduling, language and regional targeting can all be set up on this same page. Also, conversion tracking can either be set up here or later in the campaign interface with a single click.
The next step is writing ad copy. The biggest advantage I have found in this stage is that the interface allows you to paste the entire ad description in one line rather than having to fuss with the character limitations for 2 lines of ad text, such as in both Google and Yahoo.
Now you can add your keywords. This is a very straightforward process, You have the option to add your own pre-made list of keywords and/or using a keyword tool that scans a site, or the ad destination URLs. This tool can generate a list of synonyms based on a suggested term, including the number of searches conducted in the previous month.
The last main step is to determine pricing settings. This includes setting a budget (see annoyances and oddities section), bidding and setting bidding options, such as incremental bidding. Here also you can set bids specifically targeting for location, day, time, age, or gender.
The final step is simply a review of all the information entered to this point and the option to change settings. I find this a bit annoying, as opting to change anything takes you back to that stage and after making your adjustment you have to cycle back through the entire process to the review page once again.
Keywords
The only tool this interface has at the moment is the keyword research tool. This can be accessed under the research tab or when editing keyword settings. I have found this far less awkward and time consuming to use than either of the other 2 engines. One thing to note about adjusting keyword settings is how robust the options are generally. When adjusting existing keywords it is simple to add negative keywords to individual keywords, as well as adjust the match types and specific destination URLs by keyword. Another interesting feature is the trend charts, viewable by keyword. With this handy feature you can view individual keyword trends by age and gender, geographical location, social class and affluence.
One major difference with keywords between MSN and the others is the level of editorial control exerted. Recently I was managing a campaign with a particular ad group that had quite a few different ads. Some keywords were reported by MSN as being declined for certain ads, but approved for others. This is certainly a departure from my experiences with either AdWords or Panama, where if a keyword is declined for any reason, that’s that.
Reports
The reporting feature is also quite robust. One can run single use reports or create saved templates for performance, accounting or targeting. It allows for quite a number of specific report types from account overview down to specific ad or keyword performance. A report can be set to display information from hourly, daily, weekly, monthly or yearly. Additionally, filters can be set to customize reports to only display information you wish to view. Automated report scheduling is also an option if you wish to receive emails periodically, without having to fetch them personally. The format for these reports are limited. Currently downloading one gets you a zipped csv file. Hopefully they’ll expand that to allow options for other file formats.
Annoyances and Oddities
These are some of the gripes I have with Adcenter.
For some reason, they’ve incorporated the option to select campaign settings for either daily budgeting or monthly. While this isn’t really a bad thing, if you select daily budgeting, it requires you to set a monthly budget as well. In my experience, doing this seems to have little effect on the amount spent on a given day. For example, I had set a daily budget of $10.00 while selecting a monthly cap of $310.00 to reflect 31 days in a month. Day by day this particular campaign was spending regularly up to and in excess of $20.00 daily. No amount of fiddling seemed to change that behavior, so consequently the monthly budget was used up in half the time.
Normally, when optimizing ads and keywords, I like to pause poorly performing ads. Pausing them, rather than deleting them, allows me to retain the statistics for later viewing. This is handy because sometimes I do not wish to drop an ad or a keyword entirely, but just want to turn it off for a time, for whatever reason. Unfortunately, there is no option to pause either an ad or a specific keyword. There is no way short of deletion to stop displaying a specific ad and the only way to “pause” a keyword without deleting it, is to drop the max CPC to the absolute minimum.
There is a limitation on viewing data at campaign, ad group or even ad or keyword level. One can only view yesterday, this month, last month, this year, last year or entire time. I find it very strange that unlike anywhere else in this interface, you cannot specify a custom date range. To get around this, you have to go to reports and create and run a report specifying what start and end date you wish to view data for. This can be time consuming and is an obvious flaw that will hopefully be worked out soon.
The timeout is quite short. Many times while working in Adcenter, I’ve tabbed back after only several minutes, only to find the system has logged me out and I have to re-login and navigate back to what I’d been working on.
Summary
Overall, I’d have to say that MSN Adcenter is quite easy to use. Although MSN gets the least amount of traffic of the 3 engines, this isn’t entirely disadvantageous. One result of this disparity is that spend for a given campaign is generally significantly less than in either Adwords or Panama. Given that, when a conversion is achieved the difference in ROI is notable. This engine is certainly worth advertising on and with some improvements will be a fine choice.
Recession, recession, recession… I don’t know about you but I have had my fill of this doomsday word! It seems to me the panic caused by this word simply increases the chances of a recession occurring. Recessions, however, have a silver lining because they provide business owners with the opportunity to look long and hard at their expenses and this can provide valuable insight in strengthening the business long after a recession recedes. Some cut backs may become obvious such as eliminating frivolous office expenses and are a wise move but should business owners cut back on their web marketing? Lets look at the circumstances within web marketing where cutbacks may or may not make sense. When You Should or Should Not Cut Back on Pay Per Click or Search Engine Optimization Campaigns So what is unnecessary marketing? Logic dictates that any marketing that is not profitable is not worth keeping. That said, how certain are you that a particular form of marketing is not profitable? Perhaps the following questions and notes will help you decide:
Have you been tracking key performance indicator(s) (KPI) since the inception of the campaign? Let me explain; say you launched an SEO campaign to drive more traffic to the “Norco Bikes For Sale” page on your website. In this case a very simple key performance indicator (KPI) would be how many visits the page has received from people that stayed longer than, say 6 or 7 seconds (this time qualifier would all-but-eliminate low quality clickthroughs). If you tracked this all the way from the inception of the campaign and you saw that this KPI had increased perhaps more research is in order before cancelling this campaign. If you saw no measureable improvement in your KPI then the campaign should be canned, or at the very least, paused.
If you haven’t adequately monitored the success of a campaign from the start is there a way to determine it now? Usually there is a method to determine the success of a campaign using historical data but the method depends on a multitude of circumstances. Here are a couple of the most common methods:
Dig into your web statistics: any hosting company worth its salt (like LunarPages or WeDoHosting) will have web statistics compiled for your website. These stats can provide revealing historical information on the ups and downs of traffic on your website.
Note: I recommend setting up Google Analytics on your website (free) for an alternative view of your stats. I find it best to have Google Analytics installed if even just for piece of mind that you have a backup of your stats (if you move hosting providers for example). If you do this, however, please read this handy article by Matt McGee on protecting your privacy while using Google Analytics.
If web site statistics are not an option then you may have to review your income history and see how much of your income you can tie into the specific marketing campaign. This process is not likely to be painless and may very well be impossible if you have a large number of campaigns going on at the same time; however, it could prove worthwhile if it keeps you from wrongly shutting down a profitable campaign.
What do your frontlines say? Are you getting more sales from the web? Every sales person in your office should be asking how prospects found you and they should be keeping meticulous notes on this information. If they are then ask them if they have seen a marked increase in web-related phone calls and whether they found you through a (specific) search engine. This kind of info is invaluable to determining the success of any marketing campaign.
Is the campaign nearly profitable but not quite? If you can see the campaign is close to being profitable then I strongly recommend sticking to your guns (if you can afford to) and conduct testing to increase the viability of the campaign before giving up on it.
Multivariate testing is often a great technique for improving a campaign. Multivariate testing is a term used to describe the tweaking of a landing page in manner that (hopefully) influences a desired reaction from the visitor. Tweaks could be as simple as removing an image of a Norco Bike at the top of the landing page which in-turn moves the marketing text higher up the page. A multivariate test would examine how this seemingly minor change positively or negatively affects the page. Usually a positive reaction would be an increase in clickthroughs to a goal page (such as a purchase page or an inquiry form).
Did you check to see if your pay-per-click campaign was profitable before turning it off? When you are looking at cost cutting your attention will most likely be focused on major expenditures like pay-per-click (PPC) campaigns and rightfully so; a poorly performing campaign can be a major drain. That said, you must do your homework before shutting down a PPC campaign because it could be delivering the profit you desperately need. In a perfect world this question would be a waste of space but I am sure a vast number of PPC campaigns are run without proper monitoring so I feel this reminder to verify profitability is warranted. If your campaign has not been properly monitored then I suggest thinking carefully about your next step. You can either turn it off for the time being and see what effect it has on your sales OR immediately install the appropriate mechanisms to track a pay-per-click campaign and monitor it long enough to determine if it is in fact successful; the time required depends on the breadth of the campaign but 2 weeks should do the trick.
Evaluating the Success of Social Media Marketing Campaigns It can be difficult to associate profit with Social Media Marketing (SMM) campaigns since they tend to have a more indirect affect on sales. As a result, determining the success of a SMM campaign could seem nearly impossible. Fortunately that isn’t the case because like any marketing campaign you likely (or should have) started the campaign with some goal in mind. Here are a few questions based on common SMM goals that should help you determine the success of your campaign:
Has there been a regular and distinct increase in subscribers to your blog RSS feed or newsletter subscriptions? If you are using Feedburner or another RSS management tool look at your average sign-ups on a weekly basis (take more than one sample) before you start your SMM campaign(s) and then compare that to a sampling of a few weeks over the past month or two. Do the same examination for your newsletter subscriptions (using whatever management tool you use to monitor signups). Do you see a substantial increase in signups on a weekly basis? If not then have an in-depth discussion with your SMM team or vendor and determine where the disconnect is. After all, these assets have to be doing something for their money – perhaps they see another metric increasing.
Are you seeing more traffic from social media websites? If so, are they of a high enough quality? Open your web site statistics, go to your referral stats and look for increased traffic from social media websites your SMM team is concentrating on. If you don’t find any additional traffic stop at this point and have a serious discussion with your SMM team.
If you do find an increase of traffic from social sites then further segment this data and determine the quality of this traffic. For example, using ClickTracks Professional it is easy to create a filter that shows only visitors from StumbleUpon (or another group of social sites) that stays on your website longer than 5 seconds; this will eliminate zero second (aka “useless”) traffic and leave you with the worthwhile data. Now take this traffic and compare it to the expense of acquiring it through your current SMM campaign. If the numbers appear favourable and you feel the benefit outweighs the costs then you have your answer – keep the program. If the numbers are unfavourable either sit down with your SMM team to adjust/tweak/modifiy your campaign (by finding more appropriate social sites to become active on) or shut the campaign down until the winds are again favourable to refocus and try again.
Are you or your company getting talked about more often? Is it positive or negative talk? No matter what type of campaign you have running it is important to keep tabs on your online reputation. While running a SMM campaign it is easy to step on toes and cause ill-will; especially if your marketers are not taking care to understand the unique etiquette of each social property they participate in. If you are not sure of your current reputation then try searching Google for specific iterations of your business name and your key employee names. Document anything that appears positive or negative. Also make certain to setup a Google News Alert for specific key phrases so that you can be alerted whenever relevant fresh content is made available in Google’s vast database. If you find negative press then handle it immediately by responding to it (decide how this best be done) and quickly inform your SMM team of the issue so they can learn from it and avoid a reoccurrence. If you find a lot of negative press then you need to decide if your SMM campaign is worthwhile continuing since you have to spend so much time pursuing damage control.
Conclusion In an ideal world where a marketing department is running a tight ship a recession would have little or no impact on a marketing budget because smart companies realize they need to maintain the flow of business. That said many small businesses and indeed large companies lose track of the effectiveness of their campaigns so a potential recession provides a great opportunity to increase marketing efficiency. If you fall into the latter category then I hope this article has/or will help you cut costs without cutting profits. Just keep in mind that these evaluations should be conducted on a regular basis (regardless of a recession) so keep this article within reach as a reminder and (hopefully) a helpful reference.
PPC (Pay-per-click advertising) has been around for a while now and many site owners have either experimented with, or have at least heard of the marketing platform but surprisingly, there are still a large number of potential advertisers who have had no exposure to the world of PPC.
After fielding questions from new clients as well as our newest sales representative, I have decided to write an article to explain a few of the basics of what PPC is, some pro's and cons and provide some insight into how it works.
PPC advertising is a means to let businesses advertise their products or services online, within search results or on other websites participating in an advertising network. The advertiser pays only when a potential customer clicks their ad and follows it to their site. The advertiser competes on ad display and positioning by bidding on relevant search terms.
Pro’s
Matches consumer specified search terms for something they are already interested in researching/purchasing, with the advertiser providing what they are looking for.
A well managed campaign allows consumer behavior to be monitored to assist in adjusting the effectiveness of the campaign while it’s running.
In some cases, particularly ecommerce sites, ROI can be tracked very accurately.
Advertiser pays only when potential customers interact with their ad.
Cons
Ad copy is very limited in size which makes it difficult to “shoehorn” in a lot of information to attract customers.
Cost per click is dynamic not fixed; rates can depend on a number of different factors. Potential overspend is offset easily by setting a budgetary cap.
PPC can be susceptible to abuse, such as click fraud. However, there are methods employed by search engines to detect much of this. Additionally, aftermarket analytics solutions such as ClickTracks, can also be of significant help in narrowing down possible click fraud and generate a report for advertisers to send to the appropriate search engine.
PPC differs from more traditional forms of advertising in that it displays ads to those who are actively looking, rather than merely “display and pray” to a demographic. Also, the ability to gather information and adjust an advertising campaign at any given time makes it a more flexible alternative to broadcast or printed media.
How PPC Works
At its simplest level, PPC works as an auction style "bid for position" system. This system has evolved over the years to take keywords, ad copy and even destination page content into consideration when determining the order of the paid listings.
It is pretty easy to get an ad live in front of searchers with 4 easy steps. 1. Choose your destination page 2. Pick your keywords 3. Write your ads 4. Set your bids. While this will allow you to get your ads live, in order to be successful (unless you are incredibly lucky) more research is required here, but these are the basics.
While there are many important aspects to setting up and maintaining a successful PPC campaign, three very important things to focus on are keywords, ad copy and bidding strategy. Here are a few of the major points to remember on each of these categories.
Keywords
As a rule, using keywords most relevant to the content on your site’s landing page(s) will net the most qualified traffic and result in better positioning within a search engine for reduced cost.
Keywords that are very general will usually result in greatly increased cost by displaying ads to searchers that are unlikely to follow through to purchase.
One technique often overlooked is the use of negative keywords to filter out unwanted traffic. For example, using the word “free” as a negative keyword would block out any searches that include the word “free”. If you are not offering free products or services you would definitely not want ads displayed to searchers using that term. This can also be a very effective optimization technique to enable the use of keywords that are too general otherwise.
Using “long tail” keywords. Keywords that are highly relevant but not often searched for can be a very inexpensive means of boosting niche traffic.
Ad Copy
Ads should first and foremost be designed to get the searchers attention through relevance and a little creative writing.
Testing different ads against each other is the best way to optimize the effectiveness of an ad group.
Whenever possible, employing keywords in the ad text is best practice. It can be difficult to do this while keeping the ads appealing to searchers, but it will increase the quality of the ad to the search provider and will generally result in better positioning at reduced costs.
The ad destination must be a working link to a landing page relevant to the user’s search. Consequences of not following this guideline range from greatly increased cost per click to having ad service declined outright by the search engines.
Bidding Strategy
Rather than arbitrarily setting out bids based on estimations, best practice is to start low and spend a bit of time daily adjusting upwards until reaching optimal bids.
In some cases, particularly when bidding on very competitive keywords, it’s not always the best approach to vie for the number 1 position. Avoid getting locked into a bidding war over the top positions.
PPC is a very direct method of advertising which, when implemented properly, can generate a stream of targeted traffic to your website almost immediately. While PPC may not be cost effective for all target phrases in all industries, proper keyword selection and campaign management can help attract qualified visitors and generate conversions at a reasonable price.
Written by Andrew Clough and published at 11:03 AM
Yahoo Search is aiming to show more useful information on its results page. Yahoo state's it will eventually "enable 3rd parties to build and present the next generation of search results". This includes bringing data found within a website like ratings and other useful information into it's Yahoo search results page. Instead of just a website's URL and abstract on its results page Yahoo will include "ratings, images, deep links, and all kinds of other useful data". Although this is still in the works the plan is to let websites "regain some control over how their content is presented without allowing them to actually muck with search result ordering."
Great Q & A from people working with social media (Lee Odden, Shana Albert, Neil Patel, Jane Copland). Topics include good sites to promote content, attracting links, social media as a marketing strategy, and an insiders guide to Social Media.
Google Maps is now including a "refine by user rating and neighborhood system" to its search results of local services (hotels, restaurants). So whether you are downtown or uptown you can find more specific and user rated search results.
Yahoo is changing its minimum bid for PPC. Depending on what keywords you are targeting your minimum bid can now be under the previous .10 cent minimum. Although this will not affect any competitive keywords it will likely help to lower costs of targeting smaller niche markets.
Written by Scott Van Achte and published at 3:01 PM
The policy at Google may not be changing regarding how they treat Display URL's within AdWords accounts, but they are cracking down on those abusing the system. Effective April 1st of this year the display URL policy will be strictly enforced.
While the policy is relatively simple, some advertisers have found ways to abuse the system and in the light of some advertiser complaints, Google has decided to put its foot down in the act of fairness.
Barry Schwartz over at Search Engine Land has written on this in more detail and has given a few examples of acceptable and unacceptable Display URL's, but in short, if your Display URL's coincide with your landing page, you should have nothing to worry about.
As an accredited Yahoo Ambassador, I am accustomed to working with the Yahoo Search Marketing PPC system (YSM). Although YSM can be an effective means of paid advertising, its Panama system still has a ways to go and I want to share with you several of the challenges in setting up a geo-targeted campaign.
Opening an account with an address in the US or Canada, restricts you to advertising only in those markets. If you'd like to geo-target other areas of the globe, you have to use this site: Yahoo International Accounts
Once there, a separate account for each and every additional country you wish to advertise in will need to be created. That's an awful lot of work for someone wanting to geo-target globally. When calling YSM support to find out how to get around this, their answer was that it is impossible to integrate campaigns to be served globally. I found this to be odd, as I'd just completed a globally targeted campaign in Google Adwords for the same client.
Another hitch in geo-targeting in Panama is trying to include Canada as a target region. If you select Canada as the market to be served to, you will only get ad service if the ads are written in French. This is unusual, as roughly 23% of Canada's population is French; in order to get ad service to English speaking Canada, one needs to set up the account in the US and Canada market . Apparently, however, this odd set up can cause problems in US advertising as well, as evidenced in this RKG blog.
Given that targeting Canada allows for only ad service in French, it seems odd that Yahoo would use exactly the same map as the English service US and Canada market as there aren’t a great many French Canadians in the US. By comparison, upon checking Switzerland, which also has more than one official language, no similar restrictions seem to apply. The target area was even restricted to just Switzerland and not the bordering countries, many of which have the same languages.
Overall, Yahoo seems to be very inflexible as to where they will serve ads. It would be nice if they displayed this kind of information more prominently when setting up accounts with them. I imagine a lot of people have wasted a fair amount of time trying to work through this system. I've mentioned these issues when speaking to Yahoo support staff, suggesting that changes of this nature would make the system more useful for advertisers. Both Google AdWords and Microsoft Adcenter allow flexible geo-targeting options, with MSN going as far as to allow an assortment of criteria to be changed at the ad group level.
Yahoo has thanked me for my input, but I question whether they are really listening. Dating back more than a year, similar complaints litter the YSM Blog and to date no known attempts have been made to improve the system.
While Yahoo has a number of good aspects behind its Panama Platform there is still much room for improvement. Here is a summary of my recommendations to Yahoo:
A revamping of YSM's system should be devised for more user friendly and efficient account creation and management. Yahoo's current system has the effect of putting all the setup and management workload on the advertisers.
Country restrictions should be made clear to the advertiser at the account creation stage.
Any ad copy language restrictions in place for specific geographic areas should be clearly noted by Yahoo. In cases where ads are disallowed due to language, there should be an indication the ads will not be served. In the case we recently experienced, there were no editorial alerts or any other obvious indication the Canada – English campaign was not functioning.
Do you have any tips or suggestions for Yahoo? Email me and I will be thrilled to add it to 'the list' and send it to Yahoo Search Marketing staff.
Written by Scott Van Achte and published at 2:57 PM
Ad-Butterfly, an online ad services, allows more control over ad placement, providing marketers with the ability to choose which blogs to post there ads to, and allowing bloggers to choose which ads get posted to their site, according to a BusinessWeek article published Wednesday morning.
The world of online advertising continues to grow at phenomenal rates, but certainly, in the big scheme of things, it is still in its infant stages. The control given to AdWords advertisers and AdSense publishers has grown over the years, but Ad-Butterfly offers almost total control.
Ad-Butterfly works similar to the first tier PPC platforms of Google and Yahoo, using algorithms to automatically pair up ads and websites, but it offers a more advanced means of controlling which ads are displayed, for those who want total control.
Bloggers are given total control on which ads they will display on their site and also offers the ability for comments to be placed along side of the ads. Registered bloggers will also soon have the ability to request ads from other site.
The service is available in Japan and so far only 2,000 bloggers have signed up, but this form of paid ad placement is certain to grow over the very near future. Perhaps Google will even by them out it its quest for total control over online advertising. If you are fluent in Japanese feel free to visit the Ad-Butterfly website.
Written by Scott Van Achte and published at 2:52 PM
According to Business Week, AOL has acquired pay per click search engine Quigo for a reported $300 million. The acquisition includes the AdSonar and Feedpoint platforms.
Quigo has been serving up ads for a number of Time.com properties, and with the success they have been having, saw the potential and went forward with the purchase.
The deal which is expected to close later this year, will allow for expansion of their contextual advertising on AOL as well as their partner sites. For the time being, Google will continue to provide AdWords ads alongside AOL search results.
StepForth is happy to announce that we have all been afforded an extension until November 30th on the great 15% discount for annual subscriptions to WordTracker. If you have not already signed up then follow the directions below:
Visit this link and enter the discount coupon codeus-annual-15to get 15% off
What is WordTracker? WordTracker is a phenomenal keyword research tool that allows subscribers to find out which keywords drive the most interest online. With this information in tow subscribers can change their SEO and pay-per-click keyword targets to make more money.
Written by Scott Van Achte and published at 3:49 PM
There are a number factors involved in having a successful PPC campaign. These include everything from keyword selection, bid management, and campaign setup to your destination website. This article will discuss five of the most important areas: Keywords, Ad Copy, Destination URL’s, Organization, and Analysis.
1. Keywords Having a successful PPC campaign starts off with keywords. While your keyword list will likely change and evolve over time, it is important to start with something that makes sense.
Base Keywords First you will want to start off with your base keywords. These are any words you feel are relevant to your site. You may not end up using all of these in your PPC campaign but they will act as a stepping stone to finding other related phrases. Let’s say you own a camera shop. A few relevant keywords may include “digital camera” or “digital SLR”.
Modifiers Use your base keywords and expand them with modifiers. Using the base examples above, you may want to use the camera resolution, or certain features as modifiers. You may even want to use words such as “discount” or “waterproof”. This could expand your phrases to “waterproof digital camera” or “discount digital SLR”.
Product brand names and model numbers are also valuable for paid search. Don’t forget to target your important brands, such as “Canon digital cameras” or “Nikon D200 digital camera”.
Also don’t forget about your location. If you offer sales from a traditional brick and mortar store, or if your geographic location is important for your visitors be sure to include keyword targets with variations of your location like “Seattle digital cameras”, or “Canon digital camera Seattle”, etc. You may also want to use other surrounding areas. As in the Seattle example, Everett, Tacoma and Bellingham may be appropriate.
Do not rule out long tailed search phrases. These are the phrases that contain multiple words and are often seldom searched. In many industries long tailed phrases are those that will offer you a relatively low cost per click and a very targeted visitor. “Canon digital rebel XTi” or “Canon digital rebel XTi Seattle” may be appropriate long tailed phrases for a camera shop. While these phrases will not likely draw a lot of traffic, if you send searchers using this phrase to a page about this camera, the likelihood of a conversion will go up considerably.
Negatives Don’t forget about negative keywords, of which “free” is probably the most common negative keyword used. Using the camera shop example, you may also want to use brand names for cameras that you do not carry. If you don’t sell Casio, or Sony, using these as negative phrases will help cut some unqualified traffic. The same goes for pricing. If your products are more expensive than most, you may want to use “discount”, “cheap”, & “affordable” as negative words as well.
Eliminating Before your ads go live, stand back and take a look at all the keywords you have come up with. Go through them and eliminate any that are too general or simply not focused enough. If you are selling cameras, the single word “camera” is essential to include as part of your longer phrases, however, as a stand alone phrase likely will not make much sense as it will be more expensive, less targeted, and as a result, less likely to convert. Remove any phrases that are simply too broad, or will not offer the right level of relevance.
2. Ad text When it comes to ad text you not only want your ad to stand out, but you also want it to be highly relevant to the keywords and the destination page. Start by taking a look at some of the paid ads for keywords within your ad group and see what people are saying to draw the attention of shoppers. You may want to use phrases like “Cheap” or “Discount” in your ad text, but if you do this you better be sure that your products fit the bill. If the customer sees “discount” and your prices are too high, they will likely walk (or click) away.
Ensure that your target phrases are located within the ad title, description, or both wherever possible. Not only should your ad stand out, but you really want the searcher to see the direct relevance with what they have searched for. If your search phrase is “Canon Digital Cameras” and your ad doesn’t mention Canon at all, you will lose some searchers.
Also be sure to create multiple ad variations and run them against each other. If you see one is converting at a much higher rate, then create a new variation of that successful ad while pausing those that perform at a lower rate. This will help you focus in on what is working and improve your conversion rates.
Now that the major PPC platforms are using quality scores to rank ads and assign minimum bids you also want to ensure that your ad copy is highly relevant to the copy found on the destination page. This has always been important in terms of visitor retention and sales, but now that it plays a role in your cost per click, it is more important than ever.
3. Landing pages This is really your first chance to sell the user. While you can hook them in and grab their attention with the ads, your landing page better sell your product or service or your chance of conversion will drop drastically. You want the visitor to be sold at this page; having them click all over the site will only increase the chances of having that back button clicked.
This is the page that you want to secure the sale. Ensure that this page is highly relevant to the ad and keyword selection (or on the flip side, ensure that your ad and keywords are highly relevant to this page).
Where it makes sense to do so you may also want to direct individual keywords to specific destination pages using the same set of ads, but remember though, make sure everything flows well. One example of where you may want to do this is if your ad mentions both Canon and Nikon digital cameras. Keywords including “Canon” should be directed at a Canon page, and those including “Nikon” should be directed at a Nikon page.
4. Organization The organization of your PPC campaign is really dependant on your requirements as an advertiser. In most cases you will be able to get away with a single campaign broken down into multiple ad groups. Each ad group will focus on a set of similar key phrases and ads.
Using the camera shop example, you may have ad groups broken into brand names (Canon, Nikon, Sony), camera types (digital, digital SLR, 35mm), or a combination of, (Canon digital, Canon digital SLR, Canon 35mm).
By having your campaigns and ad groups properly organized you can save yourself time and headache when it comes to ensuring that your ad and keyword combinations are relevant and optimized.
Breaking your account into multiple campaigns can also be very useful. Let’s say you only want to spend a maximum of $10 a day promoting Canon, but have $20 a day budgeted for Nikon ads. In this case you would want your campaigns broken into brand, then each brand ad group could be broken into features, camera types, or whatever is appropriate for your needs.
Another prime example for multiple campaigns is geo-targeting. If you have ads relating to Seattle and some for Miami and you want the ads to appear locally only, then you can set up a campaign for each and assign the ad serving to the respective city.
There are many different scenarios to apply to account setup, but ensure that whatever direction you take it will allow for easy maintenance. One of the biggest mistakes you can make as an advertiser is dumping all your keywords into a single ad group, and serving up a single ad for all phrases. This lower relevance would result in higher cost per click rates, and lower click through and conversion rates.
5. Analysis Be sure to check the conversion and click through rates of not only your ads, but your individual keywords. If you find that some keywords are simply not bringing you any sales you may want to consider pausing them, or making changes to improve their chances. This may involve setting up a new ad group and creating new ads more focused on the individual keyword, or it may be as simple as just adjusting the bid.
Conclusion – Keep it Relevant If you take one thing away from this article it should be ‘keep it relevant’. Keeping everything highly relevant is the key to success. Not only will relevance result in lower cost per click rates, it will drastically increase the chances of a conversion and provide you with a higher return on investment. Ensuring that your keywords, ads, and destination pages flow seamlessly together will provide you with the best chance for success.
Written by Scott Van Achte and published at 12:36 PM
Yesterday, Yahoo announced in the Yahoo Search Marketing Blog, a few updates to the Panama platform have been released making life slightly easier.
Custom Reports Yahoo now allows advertisers to create custom reports and set up a report scheduler. These reports are available in XML, TSV, CSV or Excel. This is a feature that has long been a part of Google AdWords and is a welcome addition to YSM.
Lateral Navigation Before whenever you wanted to switch from one AdGroup to the next you had to jump back to the main campaign page. Moving from one to the next was quite inconvenient. Now with the new previous and next links at the top right, moving from one item to the next is much easier and faster. This feature works on the campaign, ad group, and keyword levels. It would be also nice if Yahoo could take this one step further and simply provide a dropdown menu visible on the campaign and ad group levels that would allow you select the specific group desired.
Calendar Date Range Under the calendar drop down when selecting a date range, “Today” has also been added as a preset option. Often the results for the current day are incomplete, but if you want to see where you stand this does make it much quicker then entering a custom date range for the current day.
While there are still many features needing improvement within the YSM interface, these few adjustments are certainly a step in the right direction.
Written by Scott Van Achte and published at 9:46 AM
Introduction Back in July I wrote about keyword research for SEO. Although researching keywords for SEO is similar to that for PPC there still are many core differences.
In many cases using the generic targets with high searches can be very costly in the world of PPC. While they can offer a good return, often long tailed, very specific phrases can offer more qualified traffic at a lower price.
Categories When it comes to any form of keyword research an Excel spreadsheet can be your best friend. I highly recommend using this to sort out your ideas before entering them into the PPC platform to prevent timely rearranging in the future.
Before you begin thinking of and gathering long lists of phrases, first decide where you want to drive traffic to in your site. This could be determined by anything from products or services, to specific informational landing pages and you may have a single destination or several.
Create columns in Excel that each will represent a specific category of phrases. Where you want to send traffic to will vary widely on the type of website you have. These categories will ultimately be used to define various Ad Groups in your PPC campaign.
If you are a real estate agent in Seattle, some appropriate categories may be; houses, condos, town homes & commercial. In this case you will want unique target phrases relevant to each category.
Geographic Targeting Once you have your categories figured out you need to ask yourself what areas you will be targeting your ads to. Do you offer your services on an international level, or are you limited to a single country? Perhaps your services are limited to a specific city or state. These factors will contribute to your keyword choices.
Sticking with the real estate example, if you are selling real estate in Seattle, the generic phrase "real estate" would be a huge drain on your budget resources and would deliver a very low level of qualified traffic. In most cases targeting this phrase would simply make no sense. If, on the other hand, you are only displaying your ads to the geographic area of Seattle, the level of qualified traffic increases dramatically because only those searchers in the Seattle area will see your ad, and, if they are interested in real estate, your site and ad will be highly relevant.
For any campaign served up nationally where you are trying to gather traffic for a specific geographic region it is important to, in most cases, stay away from generic terms. Be sure that your ad copy also uses some form of qualifier such as a location, to help discourage clicks from searchers that are unqualified.
If you decide to go with a national or international campaign, you will most likely want to rule out the generic terms, and instead use more specific phrases such as "Seattle real estate" or "Seattle Washington real estate". This way, for someone searching from Miami for a property in Seattle they will view your ad as relevant.
Initial Phrases Now that you have an idea of the categories and geographic targeting, it is time to start working on your keyword lists. Start by rattling off as many relevant phrases for each category that come to mind and list them in your Excel sheet.
Once you have exhausted all possibilities, go visit your site and the destination pages for each category. Are there any phrases that you have missed that will suit your needs well?
When it comes to PPC long tailed phrases can sometimes be very effective. While they may deliver a limited amount of traffic, this traffic is often very well qualified and more likely to result in a desired action. "Seattle 3 bedroom house for sale" may work well as a long tailed phrase, but remember, as your phrases become more specific, so should your landing pages. With this example, for optimal performance you would want to ensure that the visitor is directed to a page with listings for 3 bedroom homes.
If you find that your phrases under each category are closely related, but would require different landing pages, as in the above long tail example, you may want to add an additional column to the right, and beside each phrase paste in the most relevant URL for your site. You can later use this URL to ensure that each phrase drives traffic to the best possible location on your site.
Keyword Tools Once you have gathered a solid list of keywords you will want to expand this to include as many relevant long tailed phrases as possible.
Using your favorite keyword tool enter the base phrase and scroll through the generated list gathering any other relevant phrases you may have missed. Unless your initial list is incredibly exhaustive, you will most likely find a number of additional phrases to add.
The main PPC platforms all have their own integrated keyword tools. These tools are really helpful to use after you have your campaign setup and your initial phrases posted into the appropriate Ad Groups. The Google AdWords keyword tool is great at finding a number of additional phrases. Once you have set up your campaign be sure to use this tool to check for any additional phrases you have missed.
Thinning and Adjusting At this stage you should have an exhaustive list of relevant phrases. Now is the time to weed through this list. Remove any phrases that are simply too generic to be profitable. If you are a realtor, basic phrases such as, "house for sale", "real estate" etc., may be in need of removal (again, depending on your geographic targeting). Also be sure that no phrase is repeated twice. If you use the same phrase in two separate AdGroup’s this will cause a conflict and you will have little to no control for which AdGroup the phrase will be active.
Weeding out Poor Converters Finding the initial phrases to use with your campaign is really the easy part. As your campaigns progress and you begin to gather click through rates and conversion data, you can then begin to weed out phrases that are either simply too expensive or are not converting. Assuming you have implemented conversion tracking codes, take a look at your cost per conversion for each phrase. If you find that a certain phrase is simply not giving you the return you are looking for consider pausing it, or reducing the maximum cost per click.
Summary By creating relevant groups, determining your geographic targeting, and using the various keyword tools available, you should be able to gather a strong base of phrases for your PPC campaigns. General phrases such as "real estate" can become extremely costly and unproductive so do not forget to try various long tailed and specific phrases.
There are many other factors in having a productive PPC campaign including ad copy, landing pages, geographic targeting, conversion tracking etc, but without a solid base of keywords your campaign may be dead in the water before it even sets sail.
On Tuesday Sept 4th Yahoo announced an agreement to acquire BlueLithium which is one of the few remaining top Internet ad agencies. The $300 million move will increase the technical capabilities and reach of Yahoo's global ad network by adding BlueLithium's impressive toolset for data analytics and its significant advertising inventory.
Just how big is BlueLithium's network? Quoting Yahoo's press release: "According to comScore Media Metrix, BlueLithium is the fifth largest ad network in the US and second largest in the UK with 145 million unique visitors each month."
The Fantomaster (a fabled SEO black hat guru) really caught my attention today by noting an article on Search Engine Watch that he admired! In case you don't know when Fantomaster admires an article you can be relatively certain the article is worth a read. Written for Search Engine Watch by Rob Kerry the article titled "Playing Dirty with PPC" lays out the steps to get around the editorial controls on the major pay per click search engines.
Here are the interesting but somewhat chilling techniques that Rob outlines in his article:
How to sneak in advertisements that under normal circumstances would never make it past editorial control.
How to steal ALL of the top 10 pay per click positions.
How to get your competitor's campaign dropped in a single, swift move.
Here is the complete article to read if you are interested. Of course I don't advise ever utilizing the tactics that Rob outlines; however, I believe it is worthwhile understanding the morally challenged tactics that competitors could use against you.
Well I am at Search Engine Strategies San Jose; the weather is beautiful, the company great and the discussions so far excellent. The following are point form notes from an interesting seminar that discussed how search can be used to aid in branding instead of just as a direct response sales vehicle. Each point, stat or anecdote is in itself intriguing but overall add up to a helpful overview of how to use search to brand. Please brace yourself, however, this discussion went to many edges of the marketing universe so this post will have gems from many disciplines.
URLs vs Name Brand: the big advertisements are more often recommending prospects search for their name online rather than provide a URL. This is because a high percentage (sorry can't remember the #) of prospects cannot remember the URL later but have little problem remembering the brand.
Cover Your Assets: When advertising offline make certain to buy paid placements for the many potential misspellings from your campaign. This recommendation also includes purchasing the applicable misspellings of the campaign URL for those that use it. If you fail to cover these gaps you can lose a substantial number of potential buyers.
The Special K Campaign: One of the speakers noted a branding campaign that many of us likely witnessed during the 2006 Christmas/New Years season by Kellogs. The concept of the popular TV commercial was that Special K wanted to help you in your bid to become healthier. The crossover to the Internet occurred when anyone typed in "Special K" into Yahoo (who was a participant in this campaign) they were provided with a co-branded customized search result page that provided targeted routes for users. One such route was to a forum area where users could get help and ask questions about their bid to get healthier. The other was a co-branded tips section where there was plenty of advice on snack eating, associated diets, food myths, etc.
So what does this branding campaign demonstrate? Special K took an approach that is now the spirit of social marketing; they were not directly asking people to buy Special K but they were building credibility for their brand by partnering with their prospects in their bid to get healthier. Brilliant!
A Funny Bit About Contextual: I have never been a big fan of contextual advertising so when the search agency representatives on the panel were asked how they felt contextual worked into their marketing plans I perked up. What I heard made me grin ear to ear... the panelists seemed a bit perplexed for a moment and then in their own turn essentially said contextual advertising was only considered with any money that was left in a campaign. In other words.... forget about it unless you have some pennies to spare and you want to really blanket the world.
How will the growth of universal search affect paid search marketing?: I was surprised by the answer to this question. Essentially the agency panelists agreed that universal search could be bad for paid advertising. The reason they cited was the more accurate organic search becomes the less likely it is that searchers will act on paid advertisements. I was surprised more by their candor than anything. In my opinion they are entirely correct which is why I firmly believe that organic search engine optimization is a key component to every online marketing campaign.
Yahoo Universal Search: Yahoo representative Kelly Graziadei noted that Yahoo is currently testing various forms of universal search within its results. One such example can be seen by searching for "Transformers". In this instance Yahoo has decided to keep the top 10 organic rankings intact but they have preceded them with a graphic enticing viewers to check out the movie trailer to the popular movie or see reviews and find show times in their zip code.
Local Better than International: Scott Linzer, Director of Search Marketing at Universal McCann loosely noted that the campaigns which made the more time consuming foray into creating locally targeted campaigns experienced a better bang for their advertising dollar in contrast to the more common national approach.
PPC and Organic are a Logical Pairing: both of the agency advocates noted that even after achieving a #1 ranking for a specific term there are direct benefits to continuing with a paid campaign for the very same term. To back this up they stressed the benefit of multiple locations for branding but they made an additional point that I thought very logical: the content within paid advertisements are easier to control and to revise to improve clickthroughs than organic rankings currently are.
What is a Reasonable Conversion Percentage?: I asked Scott Linzer this question and his response was that 2 percent was a reasonable conversion expectation for a paid campaign. Any lower than 2 percent requires serious scrutiny and continued testing. Of course, I expect no one ever stops testing. I should note that the company Scott works for, Universal McCann, handles a great deal of Microsoft's paid advertising so I was happy to get his opinion on this question.
There you are ladies and gentlemen. I will have more to come on Wednesday. For now I am signing off and preparing for the next day of fun. All the best, Ross Dunn.
Written by Scott Van Achte and published at 3:55 PM
The new quality based pricing system being rolled out by Yahoo will allow advertisers to enjoy reduced click charges based on ad relevance and quality.
Yahoo announced in a mass mail out yesterday the launch of Quality Based Pricing. Discounts will be automatically applied to an advertisers account based on conversion rates and other measures. The roll out of the system has already begun as of yesterday.
There is nothing you need to do to receive this discount, simply continue creating quality relevant ads for your campaign, and assuming the quality is high enough you will start to see some reduced costs.
For more information visit the Yahoo Search Marketing Help page for Quality Based Pricing.
Written by Scott Van Achte and published at 9:04 AM
If you are currently using long descriptions for your Yahoo Ads, be warned that effective this June, the short description option will be the only way to go.
Until end of day today, advertisers have had two options for ad copy; short descriptions utilizing a 70 character limit, and long descriptions providing up to 190 characters. As of June 2007, long descriptions will be eliminated, and those who are unprepared will see their ad copy truncated with an ellipsis.
The limits for short descriptions include 40 characters for the title, 70 for the description, and 35 characters for the display URL.
While ads will continue to run without problem after June 01, campaign performance may be affected by the new truncated ads, so it is recommended to change your ads prior to the switch. More information on the transition can be found at YSM Help.
Written by Scott Van Achte and published at 1:00 PM
The US and Canada have had access to the new Panama platform for some time and now advertisers in Europe are able to use the new version, just launched this week.
There have been many comments on the new system on both the positive and negative side of things, but hopefully most of the initial issues that plagued US users have been corrected in time for this launch.
When it first launched in North America, Panama caused chaos for some advertisers when the transition saw ad campaigns completely shuffled about. Some key phrases were lost, where others were moved into different groups and some groups disappeared entirely. While not everyone had issues with the account switch, there was plenty to be said in the forums regarding the changeover. (see "Yahoo Panama Pros and Cons, and Part 2")
Hopefully Europe will see a smoother transition into the new system with the correction of some of the known bugs. Currently, Google has approximately 70-80% market share for search in Europe.
Written by Scott Van Achte and published at 11:13 AM
An AdWords Exploit has been put to rest recently by Google after scammers running “smarttrack.org” attempted to capture users banking details and other private information.
At Inside Adwords, the official AdWords Blog, a post was noted late last month regarding the problem.
“On Tuesday, April 24th, Google identified and canceled AdWords accounts displaying ads that re-directed users to malicious sites. These sites attempted to install malware onto users’ computers. This is an issue we’ve taken very seriously and will continue to monitor. We are also evaluating our systems to ensure that the appropriate measures are in place to block future attempts.”
The post goes on to note that Google actively works to detect and remove sites involved in malware, from both their paid and organic listings.
At PC World, Matthew Broersma describes what occurred in some more detail. In essence the attack worked by creating seemingly legitimate ads; when a user searched for the paid phrase, an ad would appear for a variety of well known brands, including such names as the BBB.
When the user clicked on the ad created by the hacker, they were redirected through a URL located at “smarttrack.org” before being directed to the legitimate source, with nothing appearing out of the ordinary. During the redirect however, the “site used a modified MDAC exploit to attempt to install a backdoor and a post-logger on to the user's system.”
Google is treading in dangerous waters right now. The prolific company will inherit its own search engine optimization (SEO) company called Performics after purchasing the online advertising giant DoubleClick on April 13th (takeover due to complete at the end of the year) and so far there is no sure indication of the company's future. Unfortunately, since the purchase it (outwardly) appears business is as usual at Performics and the prospect of that continuing does not sit well with many people. The fact of the matter is a leading search engine like Google who claims to highly value its "don't be evil" mantra will rapidly lose any remaining credibility if it continues to operate a SEO/SEM company.
The Basics: Why is this a conflict? According to Wikipedia, search engine optimization (SEO) is "the process of improving the volume and quality of traffic to a web site from search engines via "natural" ("organic" or "algorithmic") search results." Algorithmic results are supposed to be unbiased and highly relevant which is why Google keeps its proprietary algorithm so closely guarded. With the purchase of a search engine marketing company such as Performics, Google is put into the conflicted position of trying to generate profits by providing result-oriented organic ranking services for its own "unbiased" organic search results.
In addition, Performics provides other services within the realm of search engine marketing that add another dimension of conflict. For example, it provides paid ranking campaigns (pay per click, banners, etc.) that are designed to provide quality returns on investment. In their own words, Performics claims to "know which paid keywords convert to sales and optimize ROI on advertising investments with Yahoo!, Google and other paid search engines." Now, this is not an uncommon claim within the paid advertising industry, however, with Google behind the wheel the claim is likely to be perceived as having merit within Google's paid search results.
So What is Next for Google and Performics? Google could run Performics completely above board and without any advantage whatsoever but unfortunately there is no one to police them to ensure that happens and I am certainly not comfortable with Google policing itself. That said, Google seems largely un-intimidated by anyone these days so I figure they will do whatever they want to in the end. However unlikely, Google could even hold on to Performics and try to ensure the world that the SEO company is a far, unconnected arm of the wider corporation. But that would not be a very smart move since the potential damage done would not be worth the benefit of having (comparatively) a trickle of profit from Performics.
When all is said and done, I have little doubt Google will sell off Performics as soon as possible in order to stem any bleeding of Google's hard earned reputation for quality search results. Whatever the result, Google's final decision on the fate of Performics will give some insight into their current level of brazenness. For the moment, however, I bet the conversations between Performics and Google are extremely tight-lipped while the big decisions are being made.
At the 2007 SES New York, Google's Shuman Ghosemajumder responds to the question: (abbreviated) "How is it possible for Google to identify click fraud when an aggressor utilizes rotating proxies?". Shuman responds by discussing the Clickbot A botnet case and how Google deciphered the click fraud in that situation. This video was taken during the "Auditing Paid Listings and Click Fraud Issues" seminar that took place on April 12, 2007.
Written by Scott Van Achte and published at 2:53 PM
After publishing last week's article on "Yahoo Panama - Pros and Cons" I have had a few readers contact me with notable "Cons" they have experienced with the recent upgrade process. While I know I had not covered all possible negatives to Panama in my article, these items are certainly worth adding to the list.
Keyword specific URL’s
Michael wrote noting that you can't easily manage unique URL's per keyword. This is absolutely correct. While the ability to specify a unique URL on a per keyword basis does exist, it would be quite a hassle to apply this to any large campaign.
Google has a very straight forward system for unique URL's. You can bring up a list of all the keywords along with a nice simple field to enter the URL's, hit submit, and they are all done. With Yahoo, you must do this on a one-at-a-time type routine.
To have unique URL's per keyword in Yahoo here are the steps you will need to take (starting from your "Dashboard"):
Click on the Campaign Name
Click on the AdGroup
Click on the specific keyword
This will bring you to a page with specific stats on that keyword including a chart. At this step, click the edit link near the top of the page beside "Custom URL"
In the pop up window enter the URL for the keyword and click submit.
After these steps have been entered, you will have to wait for an editorial review before the new URL will be put to use.
While the feature is available, the process is very cumbersome. This is certainly a 'Con' that needs to be added to the list. Perhaps the 'con' should be changed to include all the changes that require far more steps than are really necessary, after all, there are quite a few of them. This seems to be a common issue with much of Yahoo Panama and I anticipate these types of things will be much more streamlined in the future.
Brand Awareness Just Got More Expensive
The following comment was posted to our blog by 'Paul':
"On the CON list, you overlooked the adverse affect to brand advertisers who want to promote something unrelated to the search to create some buzz, awareness, or association with their brand (i.e. Jeep bidding on terms like "beetle" or "bug" to coincide with their ad campaign). The quality score, while beneficial to most, means those advertisers have to spend more to appear prominently where their ad is not relevant."
I have to say I both agree and disagree with this. First, yes, this is certainly a big 'con' for any advertiser that fits into this category, no question about it. This has also been a reality for AdWords advertisers for some time now, and it makes sense that Yahoo would follow suit. If you want to bid on seemingly irrelevant phrases and have your ad appear, things just got much, much, more expensive for you. That said this is also a 'pro' in terms of relevant topical advertisements.
By having irrelevant ads essentially cost more, it can have the reverse impact on relevant ads. By driving irrelevant ads lower in the results, it will in a sense create less competition for relevant ads making the top ranking spots less expensive. Under the new algorithm Volkswagen could secure the rank for "beetle" at a lower cost than Jeep, and would have the potential to outrank Jeep regardless of bid strictly due to relevance.
From the perspective of advertisers trying to build awareness by bidding on popular, yet irrelevant terms, this is certainly a 'con', but from the perspective of the majority of advertisers, I would have to slide this over to the ‘pro’ category.
Note: I also want to say that for these purposes "irrelevant" refers to a key phrase not directly related to the destination URL. I do understand that while on the surface, a phrase may appear irrelevant, however, when considering target demographics, may make considerable sense.
Yahoo Not Prepared for the Upgrading of Very Large Accounts
I had an interesting letter from a Yahoo advertiser who had very big problems with the new Yahoo Upgrade.
With an annual advertising budget on Yahoo of between $150,000 and $250,000, he found the upgrade to be a complete nightmare.
Under the old system he was running hundreds of ads using thousands of keywords. Many of the keywords were geographic in nature very specific to the ad copy and categories being used. After the upgrade was complete, the account was a complete and total disaster. "Thousands of keywords and ads had been jumbled into completely nonsensical categories, all created by Yahoo."
Not only were the keywords moved into inappropriate groups, but much of his ad language had also been altered. He estimated that this colossal rat’s nest it would take upwards of 80 hours to correct. As a result he did what any level headed advertiser would do, and called Yahoo.
While Yahoo certainly felt sorry for him and could sympathize, they did nothing to help solve the problem. Yahoo simply suggested that he do all the footwork himself to bring things back in order. For an advertiser with a monthly spend in excess of $15,000, he felt this was plenty of money for Yahoo to assign someone to sort this out for him. I for one agree completely.
After he started the process of re-organizing from scratch, ads which were previously approved were suddenly being disapproved. He called Yahoo again. After being passed off from one agent to another finally he reached someone who told him the ads were in fact running (which they were not), and that no one could tell him what the problem was other than it being a "computer glitch."
Ultimately, to make a long story short, Yahoo has lost one good and high spending advertiser.
Panama Browser and Validation Issues
Susan wrote in with a few 'cons' that may cause smaller scale problems for some advertisers, but problems never the less.
The first is with browser compatibility. Now I don't use any of these so I will have to take her word for it, but apparently Panama has some functionality issues when accessed using Safari, some older browsers, and is not at all compatible with Mac classic browsers.
She also noted that some of the problems with Panama and access via older browsers is due to the html itself. A W3C Validation check of the new sign in page shows items that are a miss, the most obvious being a lack of declaration of the doctype. While this is an issue common with an incredible number of websites out there, I am surprised to see it with a company such as Yahoo. After signing on and noticing errors, Susan went on to check her browser error logs and found the following:
https://login22.marketingsolutions.yahoo.com/adui/ signin/loadSignin.do?signt=true HTML error (5/16): The DOCTYPE declaration is missing. HTML error (231/12): Illegal character ³/² in tag. HTML error (237/25): Illegal character ³/² in tag. HTML error (243/146): Illegal character ³/² in tag. HTML error (249/73): Illegal character ³/² in tag. HTML error (323/11): Illegal character ³/² in tag. HTML error (345/15): Illegal character ³/² in tag. HTML error (352/16): Illegal character ³/² in tag. https://login22.marketingsolutions.yahoo.com/adui/ CSS Error (49/135): Unknown CSS property ³zoom². CSS Error (79/77): Unknown CSS property ³zoom². CSS Error (105/9): Unknown CSS property ³opacity². CSS Error (114/9): Unknown CSS property ³opacity².
The server's certificate chain is incomplete and the signers are not registered
"The certificate on the server has expired"
A script on this page failed to execute. This may keep this page from functioning properly.Statement on line 11632: Expression did not evaluate to a function object:0.addevevtlistner
Now I have to be honest - this goes beyond my level of expertise, however, it is still surprising to me for a site with such a large budget, name, and many months of testing. I would personally expect issues such as these to have been dealt with prior to launch. Perhaps solving these items will allow a wider array of browsers to function properly with Panama.
I am very curious to hear more comments on the new Yahoo Panama. Not only would I love to hear specific 'cons', I would also like to hear the 'pros'. While I do not argue that this new system is certainly with its flaws, I see it overall, as being a positive step. What are your opinions? Please email them to me at scott@stepforth.com. I would love to write another article on the many positive experiences encountered by our readers; after all, there are two sides to every story.
Written by Scott Van Achte and published at 8:50 PM
Near the end of 2006 Yahoo officially unveiled the new back end for Yahoo Marketing Solutions, widely referred to as the ‘Panama’ Update. Since then they have been slowly allowing the upgrading of accounts from the old into the new system. While not everyone has had a chance to have their accounts switched over, it is expected that all will be upgraded by the end of this quarter.
After several months of waiting, this new backend is a welcomed change as Yahoo finally moves into the future but as with any new system, it is not without its pros and cons.
New System Pros
The new system is certainly a great improvement over the old. While adjusting to a new interface and ranking algorithm may take a little time for advertisers, the end result will present more relevant ads to the searchers, which will ultimately mean a higher quality of visitor and should provide a better bang for one’s buck.
Previously you were stuck with only one live ad for any given phrase; now you can create multiple ads for a given ad group. With the ability to have multiple ads for each phrase opens the doors to easier testing of which ad copy is better suited for your ads and prospective clients.
Ad approval is now instant for most ads and keywords. While there is still a “pending approval” process for some sets of phrases, in many cases your ad changes and keyword additions are now instant. No longer do advertisers have to wait a number of days for their ads to go live.
With the old system, the level of geographic targeting was very limited. Under the new Yahoo Panama the options are much more sophisticated. For example, there is an option for blocking entire continents for your ad campaigns. Rather than selecting each continent/country you want to appear in, if you are only trying to avoid one specific region, you can easily block it from your campaign.
The geo targeting options have also expanded to allow for more specific ad targeting. Advertisers now have the ability to target specific states and provinces – a feature previously unavailable. Canadian advertisers were forced to advertise to the US even though they wanted ads only to appear for the Canadian market. This update now provides the option to target Canada only – a big plus for any advertisers who are only able to sell in the Canadian marketplace.
New System Cons
There are a few negative aspects that have been widely noted in many forums and by Yahoo advertisers. As with any new design and back end, it is expected that there will be some wrinkles. Most of the problems are relatively minor, and for advertisers on top of their campaigns, these should not present any major issues.
One of the downsides most discussed is the transfer of account stats from the old system to the new. Once your account has been transferred, the new system will not log any of the old system historical data. While this information is still accessible by logging into the old interface (which is made read only), it would certainly make more sense if stats were available under the new account login.
Another issue campaign tracking. After the switch has been made, as long as you do not change any tracking settings everything should continue to work as normal; once you adjust the analytics or tracking options, you will need to replace your tracking code with a new piece of code provided by Yahoo. There have been reports where after the account is upgraded, the conversion stats no longer appear and the code needs to be immediately replaced. While not everyone seems to be having this problem, it is certainly a bug worth noting. If you have not yet upgraded, or upgraded but not checked your tracking codes, it would be best to tackle this issue right away to ensure everything will work correctly.
There have been some reports that after the account transition some ad titles, descriptions, and even keywords, have been disrupted. Upon upgrading your account be sure to check all your ad copy and phrases to ensure that they are still correct or you could end up spending money on incorrect phrases, or damaged ad copy.
The system is certainly not without its flaws, but generally the interface is much cleaner and certainly more functional. While the ability to edit many more aspects of one’s account are now in place, it can be a little daunting to find the right place to make the change. Some items such as campaign and ad group settings are more difficult to find than they need to be, and require more steps than is really necessary. As an example, below I compare the steps required for the simple task of renaming a campaign for Yahoo versus Google:
Yahoo
Log into your account. You will be presented with your account dashboard.
Click on the name of the campaign you wish to change
Click on “Edit Campaign” in the top right.
Click “Edit” at the top right of the “Campaign General Information” box.
Change the account name.
Click “Save Changes”.
Then click “Dashboard” to return to where you were.
Google AdWords:
Log into your account. You will be presented with the “All campaigns” view.
Click the checkbox beside the campaign you wish to rename and click “Edit Campaign”.
Enter a new campaign name.
Click “Save Changes” (also brings you back to where you were).
Why is it that Yahoo takes 7 steps to do something that Google can do in only 4? Not to mention multiple campaigns edits. If for some reason you wanted to rename all your Google campaigns at once, it would still take only 3 main steps plus 1 step for each campaign name changed. For Yahoo you would need to repeat all 7 steps for each campaign. These same basic steps are also required for other edits such as campaign budgets, start and end dates, and to turn a campaign on or off.
This example is not really a big deal in the large scheme of things, but is simply an indication that while Panama is a large improvement, there is still much room for refinement. As Yahoo moves forward into 2007 I am sure we will see more advancements and changes to the main navigation.
Click Through Rate Increased by New Ranking Algorithm
Along with an entirely new backend system loaded with new features, Yahoo has also adjusted the way in which they rank ads. The new ranking algorithm is very reminiscent of Google AdWords, and miles away from the old bid-for-position model previously used. Under the old algorithm an advertiser could dominate the top ranking simply by having deeper pockets. Now under the new Panama algorithm to guarantee top spot for a competitive phrase, not only may you still need deep pockets, but you also need the right phrases, relevant ad text, and a quality website – giving an opportunity for top rankings to those with smaller budgets.
According to comScore there has been s significant increase in the overall click through rate of Yahoo paid ads since the introduction of the new ranking algorithm. Compared to the week ending February 4, the last day of the old system, the week ending February 11 saw a 5% increase in clicks. By February 18th the total increase in clicks was reportedly at the 9% mark; a sign that the new system is of significant value to advertisers, and of course Yahoo. Now these figures may have been skewed slightly with both Valentines Day and Presidents Day falling into that range, however, “Bank of America analyst Brian Pitz said in a research note that he expects click through rates to grow about 15 percent to 25 percent starting in the second half of the year.”
What has been specifically responsibly for the increase in traffic? While it may be too early to know for sure, the most likely reasoning is ad quality. Under the old ranking schematic it didn’t matter what your ad looked like or where you directed traffic, if you had the dollars, you had the rank. Now that there are other factors at work, the most relevant, high quality ads, take the rank, and searchers are obviously noticing the increased relevance and clicking through.
Scott’s personal take on the new system
Generally I have to say I like the new system. It makes account management easier than using the archaic system we had all grown used to. The new system is much more streamlined and clean cut compared to the old. That said, when compared to the Google AdWords, it still falls short. It’s a great first try, and within the next year or so I expect to see some more adjustments to make navigation and functionality improved. For a system with so much hype and such a long time coming, it seems less desirable than expected. Editing ad copy and URL’s is still much more cumbersome than its competitor Google, requiring more steps. The account transition could have been made smoother and items such as historic stats should have been made more easily accessible and transferred over to the new account. Since its early days the Google AdWords system has evolved a great deal, and the same can be expected from Yahoo. Now that they have implemented a more scalable and comprehensive system, it will certainly improve as advertiser feedback is received.
One irrelevant feature, if you can call it that, is that I am very grateful for the removal of the “security code” requirement when signing into the account. While I can appreciate the reasons for having it there in the first place, these security codes that were popping up everywhere really did drive me crazy, and it is nice to see this condition being removed. What does it mean to an advertisers account? Well, really nothing, but it does put a small smile on my face.
While it is not without its short comings, this new system is a large improvement and I for one welcome it with open arms.
Google took a big step recently by finally allowing Canadian companies to become Adwords Qualified; a stamp of a approval previously denied to Google's ignored neighbors. Yes, that is ever so subtle bitterness you sense. Thankfully however I can begin to put to rest my ill will now that Google has come to its senses.
To become a Qualified Company in the Google Advertising Professionals program, a company must:
Have a billing and mailing address in a country where company qualification is available.
Employ at least two Qualified Individuals in the program. Individuals must be qualified under the main company-registered My Client Center account and not their own account. See the requirements for becoming a Qualified Individual.
Build and maintain the minimum 90-day required total client spend (spend requirements vary by country) for the company's My Client Center account.
Written by Scott Van Achte and published at 12:44 PM
For some time now a feature not previously part of Google AdWords, has been requested by many webmasters and online advertisers. Last Friday, Feb 16, Google finally implemented a small, but notable feature that will make advertisers lives a little bit easier.
We have always been able to pause Campaigns and AdGroups, and now this functionality has been applied to individual keywords and specific ads! Before there was no way to temporarily remove keywords - one would have to delete it entirely and re-add it at a later date. Now by simply pausing keywords and ads, it will allow you to retain all statistically data, and easily reactivate at a later date.
It is certainly nice to see Google listening to the advice of its users. I, along with many others I am sure, had specifically requested this feature, and it's great to see it implemented.
Another New Years has come and gone and over the past few weeks search industry professionals have been releasing their search market predictions for 2007. I have steered clear of reading them because it is time for me to write down StepForth’s predictions and the last thing I want to worry about is duplication. Without further adieu, here are the predictions my staff and I put together for 2007.
Section 1: The Movers and Shakers
Windows Live: will continue the uphill battle of branding their relatively new search platform; the confusion over whether Windows Live is a replacement for MSN contributed to their forbidding decline in market share in 2006. My staff and I firmly agree, however, that MSN/Windows Live will rebound and increase its market share slightly over pre-2006 statistics.
Yahoo!: We expect Yahoo to improve in 2007 due to the fresh perspectives of new staff (from the 2006 executive restructuring) and the incredible potential of this massive search network. Unfortunately, I read that Yahoo is comfortable with its current market share and has no illusions about ever being a market leader; hardly the kind of intentional goal setting that leads to results. Their unfortunate vision statement aside, I anticipate Yahoo will increase its global market share from the current 19% to 24%. Frankly, I am still dumbfounded that Yahoo has anything less than a 30% stake. I realize Google is the clear victor in the search engine wars but Yahoo definitely has the necessary weight to grab a better than 19% share.
Ask:2006 was a good year for Ask because they stuck to their guns and focused on what they were good at; answering questions. Ask has gained quite a loyal following over the past couple of years and I expect it will continue to do so as long as it maintains its focus; Ask’s push into local and mobile answers search was particularly well timed. I expect Ask will not lose any market share over 2007; in fact I would be surprised if they didn’t take a few more percentage points over the year.
Google: Google’s insatiable appetite for growth will have it pushing for more market share in Asia and Europe where new Google outposts have recently opened. In addition, I expect that its algorithms will be improved sometime in the 3rd quarter to further devalue the benefit of reciprocal links (see more in Section 2 under "Link Building"). Google will continue to improve its mobile services which will culminate in more aggressive promotion of searching “on the go” wherever you are in the world.
Baidu: I don’t consider this engine to be one of the major 4 search engines (yet) but it has grown so much over the past 2 years that it just felt right to add it. Who is Baidu? Baidu.com is China’s leading search engine and since its conception in 2000 by two young entrepreneurs, this company has experienced massive growth (i.e. their IPO in 2005 started at $27/share and is now sitting at $122/share); sound reminiscent of Google? In my opinion Baidu is not going to be another Google but it has potential to grab a noteworthy piece of the search market when it finally premieres in North America; still no word yet when this premiere might happen but I expect the first steps to begin late this year. Part of Baidu’s success stems from its simple and effective methods of searching for multimedia such as mp3’s and videos online in addition to standard searchable content.
Section 2: Search Engine Marketing Strategies
For added reading on this topic please see Scott Van Achte’s insightful article written in November 2006 titled "Future Evolution of Search."
Link Building: The industry of link building will take quite a hit this year as Google (among other SE’s) continues the process of weeding out unscrupulous linking techniques such as haphazard reciprocal link building and advanced link building directories (previously missed in other weedings). By no means will Google get a handle on all of the less desirable links but an onward push to cleansing rigged results based on false popularity will be noticed throughout the industry.
The future of link building will be more difficult but definitely more effective because one-way links (someone linking to you without need for reciprocation), be it through carefully researched paid links or from premiere link building companies, will finally be known as the only way to provide a lasting ranking advantage. For more information visit the home of the guru of link building, Eric Ward or read "Thinking (a lot) About Link Building" by Jim Hedger.
Search Engine Optimization: As the most complex search engine Google tends to set the bar for best optimization practices so focusing on attaining results on Google usually nets favourable results on the other major engines. With that information in mind I do not see any reason that ethical optimization tactics will be revised to any significant level in 2007. If you would like a refresher on what it takes to optimize a web page see "The Ten Minute Optimization REDUX" white paper.
SPAMMERS Beware: This year Google will begin a more focused campaign of eradication for websites using keyword stuffing to attain search engine results. It amazes me to this day that I still find top ranking sites with keyword-stuffed footer navigations designed to fortify competitive rankings and attain dozens of long-tail results. At any rate, it has been a long time since I have seen a significant cleansing of Google’s SERPS and I would be blown away if we don’t see at least one significant cleanse this year. For more information on what is considered SPAM please see "15 Shades of SEO SPAM."
PPC: This year Google will crank up the volume and remove 99% of the Adsense-driven leader pages that repeatedly clog the top ten rankings under many queries. Unfortunately, Google’s “don’t be evil” catchphrase may clash with their interest in the bottom line since these SPAM sites effectively add to Google’s pocketbook.
Mobile Search: I cannot stress enough the importance of this emerging industry and I expect that the increase in R&D from Google and some effort from Yahoo and Microsoft in this area will produce an undeniable need for separate, mobile-friendly websites (i.e. .mobi sites designed entirely for mobile use). This market place will see significant growth this year as Internet marketing companies jump into the fray and begin offering mobile site creation, promotion and optimization. For more information on the emerging mobile market place see "Stake Your Claim on the Mobile Web."
Section 3: The Path to Success Will Require More Planning and Technical Expertise
As top search engine rankings become more entrenched the average website owner will need to be more calculating when planning their pending web presence in order to join the ranks of the top 10. As a result, I see the following areas of intentional research and planning becoming critical requirements for online success:
Web Site Analytics: Understanding and managing the behaviour of web site visitors is crucial to repeated online success and I expect this fact will finally become common knowledge throughout 2007. Consequently, enterprising new technologies like ClickTale will emerge and ClickTracks (an analytics leader) will see record sales beyond their expectations. For some introductory information on analytics see "Did You Know You Had Stats?"
Competitor Analysis: In an effort to shorten the path to online success, it is important to start any online marketing with a clear understanding of what it takes to attain rankings and deconstructing the tactics that led to a competitor’s success is an important first step. StepForth has been performing advanced competitor analysis services for over 3 years now and every year we see the demand for such intelligence mounting. I expect the need to grow significantly over 2007 and it will become an accepted first step for all online campaigns within the next 2 years. For more information see our SEO Research page.
Search Engine Friendly Web Design: The importance of search engine visibility to online success is now common knowledge and this year more and more informed design clients will be demanding their web designers create search engine friendly web sites vs. websites that pose significant, if not fundamental barriers to rankings. "Is Your Website Search Engine Friendly?"
Professional Copy Writing: Does your content sell your site? In other words, are you converting your visitors? Professional copy writing is a must because it allows you, the site owner, to make more money from the traffic that you attain. Consequently, a higher conversion ratio means you have more money to reinvest in your online success and it is entirely reasonable to expect you may be making more money in the #10 position in rankings than a website in the #1 position that has poorly written sales copy. There is absolutely no question in my mind that professional copy writing services is going to be a growth market in 2007. If you haven’t had your sales copy professionally written then drop me a note because I know of an excellent copywriting company that may radically increase your bottom line.
Section 4: StepForth’s Dreams for the Search World of 2007
Google will finally show they care about their neighbours to the North and allow Canadian companies to become Adwords Certified; this will ultimately extend Canadians the benefit of participating in all beta programs.
A lesser search engine such as Baidu or a newcomer will take a significant (10% +) of the global search market share; we really need a new presence in the list of major search engines to keep life interesting.
Search engines will work together on an unprecedented scale to eradicate the majority of pay-per-click fraud.
StepForth will be sent loads of cool bling from search engines from around the world. We particularly want banners from the major search engines that we can hang on our wall - bling call!
WebmasterRadio.FM has released a fascinating, if not alarming, story series based on the issues of click fraud and terrorist fund raising that is sure to be the subject of many water cooler sessions. As the story unfolds we will know more but here is a snippet that describes the concerns/accusations against the pay per click industry:
"The series starts with an interview with Clarence Briggs, CEO of hosting firm AIT.com. Mr. Briggs was a lead proponent in one of the class action lawsuits Google settled in the spring of 2006. Because the case was settled out of court, Google was never forced to show how they charge for some clicks and dismiss others as invalid. Mr. Briggs maintains Google is doing business as usual, just as they did before the class actions were initiated.
"During the interview, Mr. Briggs noted the use of click fraud by criminal and terrorist organizations. Our investigation has found several incidents of this type of activity. We have also found evidence of bot-nets used to facilitate click fraud, primarily against Google advertisers." (source, WebmasterRadio.FM - linked here)
Jim Hedger, a past writer at StepForth and a good friend is one of the leaders of this investigation so I am sure to get notified as soon as more information is released - at which time I will post a follow up ASAP.
Written by Scott Van Achte and published at 8:35 PM
Back in March of 2004 we reported on a man arrested for trying to extort Google. Last month, in order to protect its trade secrets Google has dropped its case against Michael Anthony Bradley. Bradley had attempted to extort $150,000 from Google by threatening the generation of millions of fraudulent clicks by using his 'Google Clique' software.
The case would result in the exposure of Google trade secrets and the risk of this information finding its way into the hands of potential future fraudsters. These "anti-fraud" secrets being exposed could cause a decline in advertiser confidence in Google's system and has caused Google to reconsider the case.
This decision does mean that Bradley will get away with his extortion attempt, but may also be the best move for Google's future with paid search. Not only would revealing their secrets open things up for future fraud attempts, but it would also expose their system to competitors.
Written by Scott Van Achte and published at 10:02 AM
This change has been forthcoming for some time now. The new Yahoo Search Marketing platform is available for some who have been chosen for early release, and for the rest, the new year will see the complete rollover into the new system. At the beginning of December, however, we will see the launch of the new bidding system at YSM and some recent changes to how you will manage your bidding. So what exactly is changing?
Top 5 Max Bids and Your Position
The current bids for the top 5 paid placements will be removed along with the your position column.
View Bids Tool
No longer will you be able to view the exact bid for specific key phrases as the view bids tool is being removed.
Estimated Average Position
You will no longer be able to view your exact position, however you will see your estimated average position. This figure is based on both your bid, and the bids of other advertisers.
Bid Range for Top Positions
Rather than seeing the exact bids, you will see a range of bids that advertisers are willing to pay for their ads.
Why are these things changing? The new bidding system with the new YSM platform is no longer that of a simple bid for position concept. The new form of bidding is now much more Google-like with click through rates, on site content, and bids all contributing to your ad rank. With this new system items such as the view bids tool, and top 5 max bids will be somewhat irrelevant to advertisers.
As some advertisers have already been rolled over into the new system, this bidding change reflected in the old system is to accommodate advertisers with more accurate bidding information. The following explanation has been provided by Yahoo to its advertisers:
Why are you making this change to the bid information on the Manage Bids page?
"We are making this change in order to provide advertisers who have not yet upgraded to the new Sponsored Search with accurate bidding information.
As you may know, we've begun inviting U.S. advertisers to upgrade their accounts to the new Sponsored Search and invitations will continue to be sent in stages to U.S. advertisers over the remainder of the year and early next year. Given the way bid information is currently displayed, as advertisers upgrade to the new Sponsored Search, their bids would no longer be visible in the current system. By making this change, we are able to provide all advertisers with consistent and accurate bidding information, regardless of whether they have upgraded their accounts yet or not."
Written by Scott Van Achte and published at 11:13 AM
I recently had a conversation with a client who was having some difficulties with his Google AdWords account. This client had then made some changes to financial settings and had resulted in significant charges beyond what was anticipated. In this example, the date range being displayed on the reports was set to a range which made it difficult to see the charges being accrued.
I spent some time working things through with the client which ultimately resulted in the effect on the account being originally sought after.
While managing PPC campaigns is an additional service offered by StepForth, for existing clients I am happy to answer any questions to try and help. For extensive issues we may require a PPC contract, but in many cases I will likely be able to simply answer your questions to help get things on track.
If you have any PPC related questions, please feel free to drop me a note at scott@stepforth.com and I will see what I can do to assist!
According to a recent study from Maryland-based, Context-Based Research Group, three of five search engine users can not tell the difference between a paid listing and the traditional un-paid listings. In May 2002, the US Federal Trade Commission developed voluntary guidelines for search engines to follow that were supposed to clarify for end-users which ads were paid and which were organic, (or free). According to the study, the guidelines have made it even more difficult to distinguish paid ads as people seem not to notice the words sponsored links or featured products. When told that the listing they had selected was a paid advertisement, many of the study participants expressed negative emotions, saying they felt somewhat duped. In response, ConsumerReports.Org will be releasing a set of their own guidelines for search engines to follow when displaying paid advertisements.
Overture has introduced a new feature that will allow its paid advertisements to come up under a wider range of keyword phrases. Advertisers will be able to choose between two unique listing formulas, Phrase Match and Broad Match. Phrase Match will allow listings to be displayed when a portion of a keyword phrase appears in the search-user's request. For instance, when a search engine user types "Good Toronto Tours", a site with the keyword phrase Toronto Tours would be displayed. Currently, advertisers bid on specific keywords and phrases and only appear when that phrase is entered directly. The other option, Broad Match will serve a listing when a portion of a keyword phrase is used in the search query, regardless of the order of words. For example, "Tours of Toronto Ontario" would produce a site bidding on the keywords Tours, Toronto or Ontario.