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Wednesday, March 16th 2005

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Highlights of the Week: Search Industry Maturing


This has been yet another week of tremendous change in the search sector. Several announcements competed for space with each other over the past seven days, each of which adds to the growing tapestry of services that comprise the search-marketing metaverse.

The search engine marketing industry has evolved as users began to take advantage of new features, tools and innovations offered by search engines. An example of previous evolutionary periods would be the emergence of pay-per-click advertising and the attendant rise of search-marketing firms specializing in AdWords and Overture. As long as there are methods for finding and retrieving information in digital databases by using keywords or similar identifiers, there will be a search-marketing industry. How that industry operates in the future depends on how the search engines operate and how consumer-tendencies evolve.

Ask JeevesWill the Butler Go Big?

The biggest story was the $1.85-billion acquisition of Ask Jeeves by InterActiveCorp (IAC), the online vertical-sales empire built by Barry Diller. Ask Jeeves is considered the fourth most influential search firm however it remains firmly in the shadow of the Big-3 (Google, Yahoo and MSN). IAC owns many of the largest Internet properties including, Hotels.com, Expedia, Ticketmaster, CitySearch and Match.com. It also owns the Home Shopping Network and is finalizing the purchase of the massive US catalogue retailer Cornerstone Brands. The addition of an Ask Jeeves powered search box to every one of IAC's websites is expected to be the first obvious effect from the acquisition. Another almost instant effect is the sudden increase in the relevance of Ask Jeeves. The sheer size of IAC and the number of additional services that can be offered under the Ask Jeeves brand will almost certainly increase their user numbers, which have held steady around the 5% mark for almost two years. The addition of a fourth entity to the current "Big-3" would add more diversity for search engine users as Teoma (the actual engine that powers Ask Jeeves) uses a unique and very accurate ranking algorithm.

As Ask Jeeves becomes more relevant to search engine users, it will in turn become more relevant to search engine optimizers. This is encouraging because like MSN and Yahoo, Teoma places far more weight on site-content and relational linking than it does on the sheer number and relevance of links like Google does. With three of the largest four search engines more interested in what a site says than what its link partners do, the art of SEO copy-writing might replace the artful dodge of link-spamming as the "trick" consumers associate with SEO.

Expanding Real Estate Through Better Technology
The activity of the first three months of this year has started to change how most users relate to search. The Internet is fundamentally a user-driven environment. While the possibility exists that a thousand geniuses hunched over their keyboards might produce something as powerful as a Shakespearian script, that something is useless if Internet users don't adopt it. When Internet users do choose to adopt a new technology or product, they tend to do so in droves, thus fundamentally changing the environment. A recent example would be the rise of the Bloggosphere. Three years ago, most journalists had never heard of bloggers. Today, so many bloggers consider themselves journalists the face of journalism has changed.

For search marketers, environmental changes borne by the mass adoption of new technologies can be both boon and bust. Historically, the rise of Google changed the practices of the search engine optimization sector by forcing link-building as an increasingly complicated component in most campaigns. The rise in popularity of Blogs gave search marketers a lot of new real estate to play with which, in turn, forced Google to lower the importance of Blogs as an information source in its index. Google is only one example of how a chain-reaction of change affecting the search sector can cause a chain of events effecting the larger Internet environment.

Another example is the pending emergence of audio and video files as components of search. Each of the Big-3, along with AOL and Ask Jeeves is interested in capitalizing on commercial video and/or audio content. This is a realm where two forces dictate the actions of the search engines. The first is trend - lines being drawn by Internet users including a rise of interest in "pod-casting", video-conferencing/education, and image/video sharing. The second force is the ability (and willingness) of advertisers to adapt their online-marketing channels to meet new technical challenges.

The days of a website being a picture that contained a thousand words are long over. Today's successful websites can be found using a multiple number of search-tools such as; image search, local search, video search, audio search and organic search. A successful search-campaign also involves making sure a reference to the site is virtually forced on users through contextual advertising programs such as Overture and AdWords. The establishment of a corporate blog for clients is the last step of a highly sophisticated search marketing campaign. By offering better technologies, search engines offer marketers much larger tracts of real estate to work from. User adoption of many of these technologies pushes search marketers to figure out how to best use them as well.

Moving to Mainstream
Ultimately, the effect of user adoption of new technologies makes the Internet an increasingly important tool in most people's real-life experiences. Many grandparents who witnessed the birth of the automobile and air-travel adopted Email to stay in-touch with grandchildren who often live hundreds of miles away (another example of social change borne by the mass adoption of technology, several generations ago).
Many suggest if the grandparent phenomena didn't manifest the way it did, AOL would never have grown, CD-duplication might not have evolved so quickly, and makers of real drink-coasters wouldn't have gone out of business. The point is a massive group of users made AOL important by becoming early adopters of the service. AOL became mainstream because a huge chunk of the market adopted AOL. A similar phenomenon is happening in the search engine marketing industry.

Over the past two years, the world of big business became very active participants in search marketing. Vague interest had existed in previous years however search was seen as a chaotic world that could rarely be quantified in a board meeting. It was the rise of Overture and AdWords that put "search" in the center of corporate radar screens. Pay-per-click advertising became a dominant business model simply because mainstream business managers saw a system they could fully understand. Even though PPC tends to cost more and produce poorer results than organic placements, corporate advertisers continue to buy-in to a system they can easily explain to others. The adoption of PPC by major advertisers has had a highly beneficial effect on the long-term business of search but a somewhat detrimental effect on the short-term business of search marketing. The amazing distribution of paid-search advertising through contextual delivery programs (such as Google's AdSense or Gmail and Overture's Content Match), made PPC advertising appear to be a multi-basket carrier for the eggs of corporate advertising. While corporate advertisers might have adopted PPC advertising, Internet users, for the most part, have not. A culture-gap in the adoption of search-technologies now exists between advertisers and consumers. With large amounts of money poured into paid results users tend to click far less often then they do with organic results. It is also the reason many Fortune1000 companies are not found in the Top10 organic results under keywords relating to their products or services.

This culture-gap has led to a shift in the thinking and strategies of search engine marketers. When examining how search engine users work with search results, it has been noted that user's eyes follow an F pattern. Searchers look up and down to mentally rank results and then closely examine the Top5 organic results before their attention trails to those "below the fold" and the PPC results that tend to appear to the right hand side of the screen. This user behaviour, combined with a tendency to heavily research before purchasing, is the cornerstone of the emerging Search as Branding concept of marketing. This concept states that search is simply another form of advertising, taking advantage of one or more increasingly mainstream information channels to express a message on behalf of a client. While it might be a more sophisticated medium, it is still a mainstream medium where what works and what does not work is dictated entirely by the users. The key to the Search as Branding theory is repeated placement across as much real estate as possible.

Jim Hedger - News EditorAs the technology behind search matures, so does the industry serving businesses using search as a means of advertising. Business is growing in the search sector as innovation spurs innovation and change begets change. Clearly, Internet users are about to be presented with a revolution of information and entertainment options, some of which will change the very nature of how our society relates to finding and retrieving information. The search marketing industry thrives on real estate and the ultimate effect of the evolution of search is a larger share of much more interesting real estate to work with.

 

by Jim Hedger, News Editor
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Major Player Updates: Yahoo Upgrades - January Search - Google Controversy

YahooYahoo fires latest salvos in Search Engine War

Yahoo has been on an upgrading spree recently with a major acquisition, two major upgrades and a beta-release of a new blogging tool. It's no secret the execs and techs at Yahoo have been working overtime to re-brand and upgrade Yahoo's various services. Yahoo has made several major announcements over the past four weeks, a measure of how active they have been recently. Here is a quick rundown of the four major announcements made in the past seven days.

Over the weekend, Yahoo completed its purchase of photo-sharing software developer, Flickr. Based in Vancouver BC, Flickr offers users an all-in-one storage, publication and sharing package for digital photo albums. While the terms of the deal were not disclosed, Yahoo plans to continue operating Flickr as a stand-alone while it works to integrate its technologies into its various search features. Flickr staff will be moving 1600km south from Vancouver to Yahoo's headquarters in Sunnyvale later this year.

Along with its purchase of Flickr, Yahoo is upgrading two user-loyalty services it offers in competition with rivals Google and MSN.

Late Tuesday, Yahoo announced it would be quadrupling the storage space for Yahoo Email users from 250-megs to 1-gig starting in mid-April. The increase places Yahoo beside Google in the online Email storage size war. One year ago when Google released its beta version of Gmail (with 1-gig storage), both Yahoo Mail and MSN's Hotmail only offered 4-megs per account, an amount that each provider quickly upgraded to their current 250-meg allowances.

In a separate announcement, Yahoo also released the newest version of its desktop search software. Yahoo Desktop which is licensed by X1 Technologies will now be able to access Yahoo Mail documents along with conversations held using Yahoo Messenger (instant messaging application).

By expanding the functions of its Email and desktop search features, Yahoo is trying to even a few of the playing fields Google currently dominates. Another field is the growing bloggosphere where Google's Blogger is the most popular blogging software owned by one of the major search engines.

Last week, Yahoo released a beta version of its own blogging tool, Yahoo360, which blends long-term Yahoo features such as Internet radio (audio-blogs), IM and photo sharing (to be enhanced by Flickr).

This has been a good week for Yahoo. It has seriously upgraded its feature services and, as search engine user stats released yesterday by Search Engine Watch attest, is holding its position against Google and MSN in all fields. Perhaps Yahoo can gain some ground now that some of those fields are being leveled.


Nielsen NetRatingsNielsen Net Ratings - Search Share January 2005

Search Engine Watch receives regular statistics on search engine usage from Nielsen Net Ratings. Nielsen Net Ratings gathers data from over one million Internet users in the United States with Nielsen software installed on their home and work computers that record every site visited. Measuring three unique metrics, these stats provide a present and historic view of search engine usage.

The first series of stats shows the approximate number of searches at a particular search engine each month and the percentage of overall usage that number represents. These numbers represent the total number of times a search engine user searched directly at each engine.

Google still rules with 47.1% of all searches conducted at Google.com (1.923-billion searches in Jan 2005). That number is down from a May 2004 survey that showed 56.4% of users going to Google.com first.

Next comes Yahoo with 21.2% of all search activity conducted at Yahoo.com (868-million searches in Jan 2005). This number is consistent with May 2004 figures.

Third comes MSN with 12.8% (523-million), up from 9.2% in May 2004.

The Top Ten List looks like this:

Google 47.1%
Top 10 Search Engines
Yahoo 21.2%
MSN 12.8%
AOL 4.7%
Netscape 1.8%
Ask Jeeves 1.8%
MyWay 1.4%
iWon 1.0%
EarthLink 0.9%
My Search 0.8%

Next, SEW lists stats on the number of times searches are conducted over engines that own multiple brands. For instance, Yahoo owns AltaVista, Overture and AlltheWeb, while Ask Jeeves owns iWon, MyWay, Teoma and My Search.

Google 47.1%
Yahoo 21.2%
MSN 12.8%
AOL 6.6%
Ask Jeeves 5.1%
EarthLink 0.9%

The last series of stats is called the Search Provider View. These figures measure which search engine actually powers which percentage of results. Not every search tool generates results from their own database. AOL for instance, purchases results from Google, as does Netscape, iWon and Excite.

Google continues to drive the most search results with 55% of organic listings and 60% of paid-listings.

Yahoo comes in a distant second with 21% of organic listings and 34% of paid-listings.

MSN is third in organic results at about 13% and currently does not have a paid-listing program.

Ask comes in fourth with just over 5% of all organic search results generated from the Ask/Teoma database.

For more information, please visit the full Danny Sullivan article at: Search Engine Watch


GoogleControversy Dogs Google

The three months of 2005 is turning out to be a cursed quarter for the PR department at the Googleplex. This week, the public spotlight focused on Google News for two less-than -honourable mentions.

First, Google News has been forced to remove materials from Agence France Presse (AFP) after AFP filed suit against Google for displaying image and text content copyrighted to AFP. Google News was also informed that any use of copyrighted materials would be considered further infringement on AFP's copyright and would add to the current $17.5-million AFP is seeking in damages. Google has managed to remove current stories generated from AFP however it caches news articles for up to 30-days.

Next, Google News hand selects its sources. While an algorithm based on publishing popularity chooses which articles are found under which keyword phrases, the news-authority sources themselves are supposed to be pre-screened by a human. That is what makes the recent appearance of two white supremacist (neo-nazi) propaganda sites so troubling to readers and Internet watchers. One site is the in-your-face racist National Vanguard which openly represents hatred against Jews, persons of colour and anyone else who doesn't fit a narrow Arian mould. Another is the ultra-right wing German National-Zeitung website that calls for expulsion of "... all criminal foreigners." German tech-magazine de.internet.com spoke with Stefan Keuchel, a spokesperson for Google Germany. Here is a quote from Philipp Lenssen's Google Blogoscoped,

"We received a lot of emails in the US from people who thought it wasn't too great 'National Vanguard' is included." But Google itself was politically neutral and wanted to offer its readers information from a variety of different sources. Keuchel continued to say: "We are respecting existing laws. If something turns out to be illegal, it will be immediately removed."

In Canada, such material is covered by Federal Hate-Crimes legislation, a topic of a recent parliamentary sub-committee. The sub-committee made news last week when it recommended that Canada's strict, long-standing laws regarding hate-literature should be better enforced in light of the advancement of the Internet.

Google can't seem to catch a break, even in the timing of Canadian parliamentary committee reports and the appearance of neo-Nazi websites as legitimate news sources. Given the fact that Google has (PhD for PhD) the most educated staff on the planet, one is left wondering if there really are laws of Karma and exactly where Google is sitting in regards to such laws.


by Jim Hedger, News Editor
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The Net Reality: WikiWax - Writing your path through the Wikipedia

WikiWaxThe Wikipedia is the largest user-edited encyclopedia in the world. Built, maintained and expanded on by anyone who wants to participate, the Wikipedia is a living experiment in knowledge sharing.

While a user-edited encyclopedia with over 500,000 articles on everything from aardvarks to zygotes makes a wonderful tool, navigating Wikipedia can be as frustrating as cross-referencing one's way through a 26-volume paperbound encyclopedia. That's where the creative team at SurfWax, the makers of Nextaris, can help with their handy WikiWax search-tool.

WikiWax lives up to it claim to be a "...quick index to Wikipedia". The home page opens to show a text-box where searchers are invited to add terms. As one word is added, WikiWax scans the Wikipedia and presents as many results as it finds to match the word. If the searcher wishes to be more specific by adding new words, the tool eliminates irrelevant references.

For example, there are literally millions of John's in the world. It stands to reason some of them might be famous, right? When the name "John" is entered, over 300 results are returned. By adding a second "N"
to the end of "John", I was able to eliminate most serious references and see a manageable list. I was actually looking for a Johnny Cash reference.

While the Johnny Cash entry hasn't been written yet, (an important job for a true Johnny Cash fan), I was happy to settle for a Dr. Johnny Fever (WKRP) reference.

Seriously though, WikiWax makes sense of the Wikipedia. It is also a tool that could have at least a dozen other serious applications as a way to hone in on hard to find search results in large databases.

by Jim Hedger, News Editor


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