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Wednesday, June 30th, 2004

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Highlights of the Week: Traffic Power Class Action - Spammed I am man...

For years we have been warning that unethical SEO techniques that violate Google's SEO guidelines could result in a site being banned from the Google index. In the past week, Google made a fairly major ranking update that appears to have wiped clients of Traffic Power, from the Search Engine Results Pages (SERPs).

A growing class action lawsuit is targeting what are being called unethical SEO practices used by Traffic Power. Many webmasters are familiar with a regular barrage of unsolicited Emails and phone calls from this firm and most wisely choose to ignore them. Some webmasters, unfortunately, did not ignore Traffic Power and contracted them to perform services on their websites. In the past weeks, clients of Traffic Power were almost universally banned from Google. While there is no way these businesses will make it back into the Google index without a significant amount of work on their websites, they may find some sense of solace in a growing class action lawsuit currently being developed by the San Francisco IT law firm, Girard Gibbs & De Bartolomeo, LLP.

Traffic Power (TP) is a fairly large company based in Las Vegas with a very bad reputation. Since the latest Google update, many of their former clients have posted information in a variety of search engine related forums detailing the techniques TP used to achieve placements for their sites. The postings read like a list of what NOT to do when considering SEO techniques. In the words of StepForth PPC and Link Building expert Scott Van Achte, "They (TP techniques) are so 90's". Getting a huge portion of your client list banned from Google takes a great deal of dedication to poor practices. Based on information provided by their former clients, here are a few of the methods used by TP and how to spot if these techniques are used on your website.

Doorway Pages
While Traffic Power uses the phrase "Attraction Pages", the design of numerous pages on the same topic designed specifically to game search engines is a technique that was banned years ago. As recently as November, Traffic Power told clients they would, "...build 280 individual HTML attraction pages that attract the search engines for your targeted keywords. The attraction pages are designed using a computer-generated analysis to conform to the ranking criteria of the top search engines. These pages provide spider food for the search engine spiders that includes significant unique content relating to your site." This technique directly violates Google's SEO guidelines. Here is Google's take on Doorway Pages: "Another illicit practice is to place "doorway" pages loaded with keywords on the client's site somewhere. The SEO promises this will make the page more relevant for more queries. This is inherently false since individual pages are rarely relevant for a wide range of keywords. More insidious however, is that these doorway pages often contain hidden links to the SEO's other clients as well. Such doorway pages drain away the link popularity of a site and route it to the SEO and its other clients, which may include sites with unsavory or illegal content."

As of today, Traffic Power's website refers to Search Engine Entrance Pages (SEE Pages). Here is a quote snipped from their FAQ page:
"A search engine entrance (SEE) page is a one page version of content taken from your site that is housed at a new Web site address. To create a SEE page site we register a new domain based on your keywords and upload the SEE page, the Traffic-Power.com code, and over 100 unique Advertising Pages. If someone finds the SEE page directly or through an Advertising Page they will be automatically sent to your original site once they click on any link on the SEE page." This is a spammy technique that violates Google's SEO guidelines.

Automated Link Building - Link Farming
Link building is an important factor in Google ranking. Link Farming is an unethical means of providing links to your clients. Traffic Power does not refer to their technique as Link Farming but instead told clients they would be added to specifically themed "link pools". Google's SEO Guidelines and Webmaster Guidelines have at least two warnings about this sort of practice.

Mouse-Over Redirects
This technique is truly creative spam. Traffic Power designs a page that redirects to the client's website when a mouse is drawn over any portion of that page. What this does is a cheap but relativity simple cousin to cloaking in that Google is fed one set of information but the live-site viewer is offered a different set of information when they move their mouse over the page that ranked well in Google's SERP. From what I gather in the various forums, this is the trick that got a wide array of Traffic Power's client base banned.

I am, or someone I know is, a Traffic Power Client - NOW WHAT?
First of all, take a deep breath. The sky may have fallen for a short period but your website is not necessarily damned to eternal Google purgatory. There are a number of resources you can turn to, depending on your web design skills, the amount of free time you have, and your confidence in your own abilities. The SEO Consultants Directory has taken a lead role in helping former Traffic Power clients cope with the situation they find themselves in. SEO Consultants has been retained by a consortium of business owners who are concerned about this issue. While remaining anonymous, the Consortium is obviously actively pursuing information about Traffic Power and has asked SEO Consultants to gather and publish information about this issue. They have published a series of pages with detailed suggestions on what former Traffic Power clients should do. I strongly suggest anyone who has had an association with Traffic Power to visit this series of pages.

What Does this Mean for Ethical SEO's?
As with our cousins in other service based industries, the Search Engine Marketing sector has had to deal with cheats for years. The fact is, the services we sell can not be touched, smelt, eaten or easily understood by our clients. As a sector, we rely on a trusting relationship with our clients. Without the trust of webmasters and business owners, none of us would work in this fascinating business environment. An SEO who cheats or uses illegal practices as a common rule makes all of our lives more difficult. From a business perspective, cheaters place us all in perceptual peril. From a human perspective, no one with any sense of kindness likes to see other businesses suffer because they got scammed. There are REAL PEOPLE behind the website with REAL JOBS and REAL LIVES, many of whom have never read source-code. These real people have mortgages or rent to pay. They need to feed their children and pay for their educations. A business that has been banned by Google after previously enjoying strong placements will almost certainly suffer for the sudden lack of inclusion. Will any of those real people get laid off from their real jobs due to the techniques used on their sites by Traffic Power? This is a REAL ISSUE for the SEO and SEM communities.

We are in the unique position of seeing commonly used practices suddenly banned by the mediums we work with, however, a good SEO or SEM firm learns to adapt their techniques to meet the ever changing best practice guidelines. As a matter of fact, there is a specific search engine marketing forum dedicated to discussing and promoting best practices in our industry. Run by South Carolina based SEO Doug Heil, the Best Practices Search Engine Forums are among the most widely referred to sources of information and discussion in the ethical SEO sector. As with many other Search Engine related forums, there has been quite a bit of discussion about the Traffic Power issue. Here is a link to the liveliest discussion at the Best Practices Forum. I wrote to Doug Heil asking him his opinion on this issue. Here is what he had to say about "outing" SEO and SEM firms using unethical practices on client sites, "Naming spammers does two things; It 'informs' the general public as to 'who' might risk your website, and it informs the spamming SEO that they have a problem. "Many" times SEO's have contacted me saying they made changes to their business model because of what was discussed in my forums, and have become a true "Best Practice SEO" who follows the guidelines of the search engines." Doug is absolutely correct on this issue.

Here are links to other forums and discussions about this issue.

JimWorld | High Rankings Forums | SEO Chat | WebProWorld
Affilate Gurus | WebMaster World | Traffic Power Sucks

SEOs
This issue is going to spill over into the mainstream media sooner than later. When it does, it is likely our industry will be placed under an electronic microscope. There will be a number of stories about ethical and unethical SEO techniques and there will be a number of SEO and SEM firms who will likely feel the heat. At this time, it is probably a good idea for all of us to review our techniques and be ready to explain them (without giving away the farm of course) whenever clients or the media come calling.

Webmasters and Business Owners
The only real advice I can offer is to ask difficult questions before hiring an SEO firm. Take a few minutes to learn about the industry so you will be able to make an informed decision regarding the company you are going to bet your placements on. If you feel uncomfortable with the answers you are receiving from an SEO, be sure to copy everything down and check your notes with another SEO firm. Look to see if the SEO firm you are thinking about hiring has posted a statement of ethics on their website. Check with past clients to be sure that the company does stick to its ethics. Most importantly, shop around. The highest price does not necessarily guarantee the highest level of service. Similarly, the lowest fees don't necessarily mean you'll get scammed. In Latin the phrase is CAVEAT EMPTOR or "Let the Buyer Beware". Don't get caught unaware like clients of Traffic Power have.

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Major Player Updates: Yahoo Challenges Google :: MSN Search :: Apple's Tiger

Yahoo's Overture has picked up the Local Search gauntlet dropped by Google's Adwords program in April. As Scott Van Achte writes this week, "Overture's Local Match allows advertisers to promote their business regardless of weather or not they even have a website." In this move, Yahoo is not only targeting Google's Adwords program, they are also taking on the Yellow Pages. "It's an important part of the search business," said Overture spokesperson Gaude Paez. "Our own research, as well as the research of others, shows that many people who search for products buy them offline." (quote from Jason Lopez
NewsFactor Network
article)

Localized search is one of the key features the major search engines are trying to perfect in order to present stronger competition to each other and other traditional listings services such as the aforementioned Yellow Pages.

In the organic listings, Yahoo is basing its localized results on the street address mentioned on a website while Google bases its localized results on the IP number of the computer conducting the search.


MSN Search is ALMOST in the House
Bill Gates has announced that MSN is about to revamp its search feature and introduce a new, proprietary back-end database to run it. Speaking in Sydney Australia, Gates informed journalists, "The format of the site will change and so will the quality of what you get." We expect the look of the site to change before the technology does but when the back-end is introduced, it may act like no other search tool currently does. Having conducted linguistics and taxonomy research for the better part of a decade, the Microsoft team expects to be able to not only find documents based on specific keywords and phrases, but to also find documents based on the context of the keyword phrase or full sentences entered into their new search tool. While Gates did not set a firm date, the new tool is expected to be released before the end of 2004.


Apple's Tiger Jumps MS's Longhorn Sheep
Apple Computers CEO Steve Jobs has scooped rival Bill Gates for the umpteenth time in their parallel careers. Yesterday, Jobs unleashed TIGER, the new Apple O/S. Tiger's main feature, aside from providing an operating environment is SEARCH. Helping users find documents, email, and websites on their hard drives, intranets and the greater Internet, Tiger seems to have taken the important pages from the MS engineers' notebooks. For anyone who has seen the movie "Pirates of Silicon Valley", this seems to be a bit of ironic justice. Sometimes I wish I was a MAC user.


HOT OFF THE PRESSES -- Did Google Steal Orkut?
Wired Magazine's feature article today states that Google is being sued by Affinity Engines, a company co-founded by Google engineer Orkut Buyukkokten. Affinity accuses Buyukkokten of taking the code for a social-networking product it was working on when he was hired by Google. Shortly after Google's offer to purchase Friendster was rejected, orkut was released. This lawsuit comes at a terrible time for Google. They are already embroiled in other lawsuits, most notably one filed by rival Overture, and are about to issue their first IPO. If you are interested in Google issues, the article in Wired details the case in great detail.

Pay Per Click Advertising Tips: New Changes from Google and Overture

Google ADWORDS

In a recent Google mail out sent to AdWords advertisers, Google announced that over the next few days they will be introducing changes to their AdWords program in an attempt to increase the relevance of targeted ads and increase conversions.

Google's improvements will give them the ability to more precisely identify the most relevant ads for a particular query, which in turn may result in more qualified traffic for some advertisers and less un-qualified for others.

In Google's example, a company advertising for Alaskan cruises may select ‘cruises’ as a broad-matched keyword. If searchers were looking for ‘Hawaiian cruises’ the Alaskan ad will show up but generate very few clicks, drastically reducing its click through rate. This would result in the keyword ‘cruises’ being disabled for poor performance. With the new system, broad matched terms such as ‘cruises’ will only be disabled for queries that are not converting and will stay active for more relevant searches.

These changes will only affect broad-matched keywords, but in the future Google plans on making improvements, which will utilize phrase and exact match.

To ensure that you continue to get the most out of your AdWords ads, or any other PPC campaign, regular monitoring and tweaking is always recommended.

Overture LOCAL MATCH

Recently Google introduced local ad targeting right down to a 20 mile radius for its AdWords advertisers. Overture has now begun to offer the same local targeting known as ‘Local Match,’ but is directing focus more towards businesses with a physical street address.

Overture's Local Match allows advertisers to promote their business regardless of weather or not they even have a website. When a user performs a search for a product or service on a search site such as Yahoo, the sponsored ad will appear. When clicked, it brings up the ‘locator page’ which will provide a map to the business, physical address, a link to their web page (if applicable) and other customizable information.

Local Match, although useful for online businesses is more targeted towards companies who are lacking a web presence or are more interested in having customers arrive at their physical store.

Local Match is based on a cost-per-click platform and required a minimum $20 monthly deposit, but unlike Overtures traditional PPC, there is no minimum spend.

Not to Miss! Software Feature
In the Client Spotlight this Week:  Mediterranean Flavours

Bringing the Taste and Flavours of the Mediterranean diet to you with high quality and aesthetically appealing Mediterranean foods and products, Mediterranean Flavours is an Ancaster Ontario food importer.

Basing their business on the simple Mediterranean Food Pyramid, Mediterranean Flavours brings the Mediterranean diet to you. We searched for flavours that were of the highest quality and also, esthetically appealing; you can therefore share these products with friends and loved ones.

Their exquisite selection of premium quality products is perfect for gift giving or home use. Imported from various Mediterranean countries, products are created specifically for those buyers seeking excellent value, superbly packaged gourmet items at reasonable prices.

Weekly Quick Tip: Paid Placement On The Natural Engines

In the PPC world the more you pay the higher you rank. A #1 ranking on Overture for “search engine placement” would cost $8.01 and a #3, $5.25. It has generally been understood that this is a major difference between the PPC engines and the natural engines. You can’t buy placement on the natural search engines … or can you?

A relatively recent development in the world of the SEO has been the practice of buying links. The purchase of links serves two functions though only one is of importance for the purpose of this article. Paid links, like paid advertising, can bring you direct traffic through click on your link. This is the less relevant aspect for the purpose of this article. The main reason that the purchase of paid links has become as popular as it has among the SEO community is for the one-way links that it builds to your website.

For any of you who have ever done reciprocal link building you know that finding high quality, high PageRank links can be extremely daunting. If you are willing to pay for those links however the effort and time required comes down quite significantly (though obviously the cost goes up).

Paid links range in price from anywhere between $5/mth to thousands and take into consideration a number of factors including:

  1. PageRank of the site
  2. Number of pages the link will be placed on
  3. The number of characters allowed for the link (i.e. 20 characters long, 30 characters long, etc.)
  4. Whether descriptive text will be included
  5. Topic of the site
  6. Location of the link

PageRank
The PageRank is arguably the most important of these factors. A link from a PageRank 8 site is far more valuable that a link from a PageRank 6 website.

Number Of Pages
This used to be very important but seems to be slipping. Once upon a time a Run-Of-Site link (a link on every page) was extremely valuable as it could translate into hundreds and sometimes thousands of links. It seems that multiple links are no longer valued in the same way as they used to be though there is still a very significant advantage in multiple links from the same site and that is intimidation. When you competition runs a backlink count on you and sees thousands of links pointing to your site they will not like their odds and may choose to compete for a different phrase.

Number Of Characters
When you purchase a link the seller will almost always specify the number of characters the link can be in length. The higher the number of characters the more words you can use as the anchor text for the link. This may or may not be important. If your anchor text is “SEO” then it doesn’t much matter if the link can be 30 characters or not. If your anchor text is “search engine placement” then it becomes a much more relevant factor.

Descriptive Text
Some site owners will allow you to include descriptive text for relevancy (much like reciprocal links pages but better). This is extremely beneficial if the content of the site you are purchasing links from is not entirely related to yours. This will help the search engines see relevancy between the two sites.

Site Topic
Relevant now and destined to become more important as time passes. If the content of the site you are purchasing a link from is entirely related to yours the link would be more valuable. Again, the importance of this will only increase as time goes on.

Location
The location of the link on the page is very relevant. The higher up and further left the link is the more weight it will be given. A link in the left-hand navigation is ideal; a link in the footer is the least valuable.

So where do you go to find links to buy if you do want to go this route. There are a number of resources you can use. The first is Google itself. Running a search for “text link” your topic is a good place to start and you can refine your search from there.

There are also a few auction/brokerage sites that allow you to advertise the sale of links on your site and bid on links from others. A few of the more popular are:

LinkAdage (my personal favorite)
BuySellLinks (a good one for lower quality but less expensive links)
TextLinkBrokers (this is a brokerage firm that sells links for others)

Some General Rules To Follow When Buying Links
The buying and selling of links, like PPC campaigns, must be monitored to insure that you’re getting the best return on your investment. Some of the basic rules are:

  • Monitor the sites you are buying links from on at least a monthly basis to insure that the PR they were when you bought is the same or higher.
  • Try to get your link on many but not necessarily all pages of the site. If you can get your link on 20 key pages of a site rather than a run-of-site you are probably better off. As Google and the other search engines try to detect and reduce the weight of paid links, things like a link on every page MAY become indicators to them (I know I would add that in if I were Google).
  • Look around before buying. Check all the auction sites and run some searches on Google to find the best values. If you want to get even better results you may want to use the tool I raved about in last week’s article; PRProwler. It will help weed out low PageRank links.
  • Unless the price is just something you can’t refuse, try to only get links on highly relevant sites. Relevancy is sure to become an increasingly important factor as time goes on. It’s also a good practice if you’d also like to get real click-throughs from the site you’re buying links from (especially if the link is well located on the page).

I do hope that this helps you in your promotions. If you have any questions about paid links or other SEO issues please don’t hesitate to contact us.

SEO Warning: This technique is still useful but may be targeted by Google in the near future. A good rule of thumb is to be certain the site linking to you is relevant to the topic of your website.

The Net Reality: Can-Spam Act seems to mean I CAN SPAM

Six months after coming into effect, the US Can-SPAM act is being called a failure. Montreal based Email security firm Vircom says that of the 547,685 email messages it has examined since January 2004 when the law went into effect, only 71 or 0.013% of them conformed with the law. "It is apparent from these results that spammers are not worried about any potential legal action," said Marc Chouinard, head of Vircom's Spam Buster Team. "If a business relies on legislation to handle the spam problem, they are pretty much out of luck," Vircom spam expert Michael Gaudette said in a statement.

One of the reasons the Can-SPAM act is toothless is that the majority of SPAM does not come from businesses based in the United States. While 55% of all email SPAM originates in the US, less than 1% of the websites the SPAM directs readers to are based in the US. According to a Globe and Mail article, 99% of all websites referred to by SPAM emails are hosted in China, South Korea, the United States, Russia and Brazil, with a whopping 73% of those sites being hosted in China.

Under the Can-SPAM act, unsolicited Emails must have the following elements to comply with the law:

  • a functioning return e-mail address
  • a postal address and include an option to "unsubscribe."
  • a subject line that is not deceptive.

The vast majority of SPAM email does not carry any of the three above mentioned elements. SPAM is a scourge on the Internet. I use CloudMark's SPAMNET to catch SPAM email before it clogs my inbox. I dumped my SPAM box on Monday of this week. As of this minute (Wed. 3:26PM), SPAMNET has filtered 1,222 pieces of SPAM. That is approximately 400 unique SPAM emails per day.

There is one sure-fire way to beat the SPAMMERS right now. DO NOT BUY THEIR PRODUCTS, ever. Do not click their ads and do not open their emails. Eventually they will stop mass-sending. Even though it's that simple, thousands of people will order sexual enhancements or some such other uselessness from SPAM emails today. Sad.


HAPPY CANADA DAY! Happy 4th of July

Not only are we great neighbors and good friends, we almost share the same birthday!

Tomorrow, July 1st is Canada Day. StepForth Placement will be closed on Thursday July 1 and Friday July 2. We will return on Monday July 5th.

Sunday, July 4 is Independence Day in the United States. Many US based businesses will be closed on Monday July 5th to celebrate their national holiday.

To everyone on both sides of the 49th parallel, HAPPY BIRTHDAY to the two greatest nations on Earth.



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