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Wednesday, June 9th, 2004

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Highlights of the Week: How Does One Play Smart with the Big Three? Ask Jeeves...

Ask Jeeves is in a class all to themselves, literally. As the only truly independent algorithmic search engine driving more than 5% of search traffic, Ask Jeeves is in a unique position. While they are not playing in the same league as the Big-Three (Google, Yahoo and MSN), they are competing on the same field. In order to compete with the Big-Three, Ask.Com has made several intelligent moves, the most recent being their entrance into the world of Desktop search and a filing with the Securities Exchange Commission that will allow them to raise about $400-Million through a special "shelf" stock issuance.

Desktop Search Function
Earlier today, Ask.Com announced the acquisition of San Jose based start-up Tukaroo. In January of this year, Tukaroo released a desktop based search function that can find information stored on a computer hard-drive, a corporate Intranet, a Local Area Network, or the Internet in milliseconds. The acquisition is obviously aimed to compete with Microsoft's pending O/S "Longhorn" and Google's soon to be released desktop search application known as "Puffin".

In a January article published in the science journal RedNova, Tukaroo's VP of Marketing, Douglas Cheline claimed, "This novel software from Tukaroo will revolutionize the way user's access information in the digital world. The world of hard drives, local area networks, and the Internet!" While Mr. Cheline may be over-optimistic in his assessment of how Tukaroo software will alter the habits of searchers, the software will effect the habits of Ask Jeeves users and may provide a stepping-stone into the realm of the Big-Three.

Tukaroo is said to have features that emulate different aspects of Google, Yahoo and MSN's services. The most interesting of these services, (aside from the elimination of browser-based searching), is a contextual-advertising concept called "Smart-Ads™". With this feature, Ask Jeeves users will be served information on unique products and services based on the keyword phrase entered in the search window. Another interesting feature is the ability to structure results dynamically, basically allowing searchers to dictate how relevant information is displayed when searches are conducted.

This purchase gives Ask Jeeves a leg-up on their competition. Microsoft is said to be at least 18-months away from the Longhorn release date and Google has not yet released its beta version of Puffin. Yahoo has recently signed a deal with email application provider Plaxo that will assist in keyword searching one's emails however, Plaxo's application is dependant on an email program and does not put Yahoo search on a computer's desktop. Of all the major search engines, Ask Jeeves may be the first to offer a fully functional desktop based search feature.

Taking Stock in Jeeves
In another move this week, Ask.Com filed a Form S-3 with the SEC which will allow them to raise approximately $400-Million though a public offering of its common stock, preferred stock, depositary shares, debt securities and warrants. According to the text of the filing, Ask.Com will use the money, "...for general corporate purposes, working capital and capital expenditures. We may also use the proceeds to fund acquisitions of technologies or businesses or to obtain the right to use additional technologies. However, we currently have no commitments or agreements for any specific acquisitions or investments. We may also use the proceeds to purchase or redeem our outstanding securities."

In other words, Ask Jeeves is committed to competing with the Big-Three in the search engine market. With these two recent moves, Ask Jeeves appears to be in a better "actual" position than its larger rivals. It is independent and has been flying (for the most part), under the radar for several years. Ask Jeeves is one of the best-branded search tools with the P. J. Wodehouse butler, Jeeves quietly resurfacing from his retirement in the past few months. Lastly and most importantly, when it came time to roll-out innovation in order to keep up with the direction the industry appears to be heading, Ask Jeeves is most likely going to get there first. With a bit of luck, the Big-Three may have to admit a fourth property to their exclusive club. This time, the butler won't be using the servant's entrance.

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Major Player Updates: Google - Trouble on the Horizon (with a capital T)

Google has two major legal problems plaguing them this month. If I was Google's lead lawyer, I would approach the administration with a simple question... Do you want the good news or the bad news first? The good news is that their first problem is not nearly as damaging as their second problem. That's about where the good news stops.

Google, which has been in a SEC mandated "quite period" ahead of its pending IPO is being sued by a few large corporations for trademark infringement over its policy of allowing AdWords advertisers to bid on keywords containing the name of a competing company. For example, if Royal Tissue wanted to advertise their facial tissues, they could bid on the keyword "Kleenex", which is a registered trademark of the Kimberly-Clark Corporation. The same can be said for Geico, the auto insurance company owned by Warren Buffet's holding firm, Birkshire Hathaway. The major difference is that while the word "Kleenex" is almost synonymous with facial tissues, the word "Geico" is not necessarily synonymous with auto insurance. Nevertheless, both Google and Overture sold use of the word as a keyword to rival insurance companies. Now Geico is suing both search tools. Both Google and Overture (a division of Yahoo) make the vast majority of their revenues on the sale of paid-placement advertising. If Geico is successful in their suit, both Google and Overture will be forced to limit the scope of keywords websites can be advertised under.

The second suit on Google's horizon is much more threatening and may make their IPO even riskier than it already appears to be. Overture is suing Google for infringing on their patented method of selling advertising based on bidding on keyword phrases. This practice is the basis of how Google's main revenue generator, AdWords works. The suit, which was filed in April 2002 revolves around a patent filed in the spring of 1999 by GoTo.Com (Overture's original name) for a, "system and method for influencing a position on a search result list.'' The patent application details both the auction-bid system for determining placements, and the ability of advertisers to alter their bids and ads via a web-browser. The full patent was awarded by the US Patent office on July 31, 2001. About seven months later, in February of 2002, Google unveils AdWords. Flash ahead to today and we see that AdWords provides the major revenue source for Google, accounting for over 80% of income last year. Trouble...

...That's trouble with a capital T, which rhymes with P and that stands for Patent.
(with apologies to Meredith Willson, author of The Music Man)

PPC Tips: Don't get scammed when buying links

Links have been a factor in ranking well in the SERPs for a long time now, but recently they have become much more important, especially when seeking high rankings on Google. Because of this, incoming links have turned into a hot commodity, especially from high PageRank sites.

For a while now websites have been offering paid run-of-site links, the higher the PR, the higher the cost. But now some webmasters may have found a way to essentially steal or borrow PageRank, giving the illusion that their site is much more powerful in order to drive up advertising costs. If you are thinking of purchasing site wide links, this is something of importance to watch out for.

How do they steal PageRank?
The scammer starts off by registering a new domain and placing a 301 permanent redirect to a site with a high PageRank. After Google does its next link and PageRank update, the inbound links and PageRank are applied to the scammer’s site. Once Google has applied the ‘stolen’ PageRank and link counts to the fraudulent site, the Webmaster quickly removes the redirect and posts his or her site in its place leaving the impression of link popularity and PR.

Individuals looking to purchase site wide links see the high PR and make the purchase. Once Google does its next update the scammers site PR and Link counts drop back to 0, exposing to the advertiser that they have wasted their money. By this time the Webmaster is likely nowhere to be found.

How can you tell if the site is a fraud?
There are a few ways to check to see if a sites PageRank is stolen.

  • Check the internal pages. If the index page has a PageRank of 8, and the internals have no PageRank, there is a good chance that something is up.
  • Do a back link check on the suspect site, and closely look at a few of the pages that show up. If you can’t find any links pointing it, this brings up another flag.
  • Perform a WHOIS and check the registration date for the domain. It is highly unlikely that a new site would have a high PageRank. If the site is less than a year old and has a PageRank of 8, this may raise some flags.
  • Be weary of webmasters contacting you with sales pitches, in most cases sites offering link spots for sale will not solicit.

If you are careful and take the time to make a few simple checks you can ensure that you won't be scammed by these fraudulent sites. I would suspect that Google will realize that this is happening and take action against it relatively quickly, but until then it is always best to be careful. If you have a bad feeling about a website's credibility, then it is probably best to pass it by and move on.

As scams come and go, there are always new ones just around the corner, so it’s best to take the time and make a few checks before jumping into anything.

Check out the discussion at Jim World about this very topic

by Scott Van Achte
Not to Miss! Software Feature
In the Client Spotlight this Week:  American General Contracting - Amgencon.Com

One of the absolute joys of this job is virtually meeting some of the nicest people and new StepForth client Ron McIlnay is one of them. Ron is a formerly retired mechanical and electronics engineer living in western Washington State who runs a home-based consulting business specializing in electronics. From PCB design, materials and process to manufacturability consulting, Ron brings decades of experience and integrity to every job.

Ron's website, www.amgencon.com presents a lengthy list of his expertise and personal accomplishments. If you are in the design or pre-manufacturing process, or are looking to improve your current products, a quick visit with Ron McIlnay might save your company time, money and headaches.

Weekly Quick Tip: "Enhance" Your Traffic - Even More

In last weeks article I covered some of the benefits of bidding on the secondary Pay-Per-Click (PPC) search engines. The main two benefits on this are lower cost-per-clicks and based on this, the ability to test keyword bids and their value relatively inexpensively before undergoing a PPC campaign on one of the larger PPC venues such as Overture and Google AdWords. If you didn't read last weeks article and are interested in promoting your website through the PPC engines it is recommended reading and can be found online at http://news.stepforth.com/2004-news/Jun02-04.html.

This week we will be getting a bit further into the nuts-and-bolts of the process of setting up a PPC account through Enhance Interactive, tactics for bidding on keywords and the tools provided to do so accurately. Basically we will be getting into some of the tactics we use at StepForth to maximize the Return On Investment (ROI) of our clients PPC dollars.

Let’s begin with the signup process. When you visit their signup page you will notice two things. One, they are offering a $10 credit on account when you signup. This further "enhances" your ability to see a good ROI at the very least from you initial bidding. Secondly, you will be given the option to either do your own keyword/bid management or you can opt to manage this yourself. Personally I opted to manage my own account, as I wanted to get the full experience. As I'm not in the habit of giving advice when I'm not sure of the facts I will hesitate to tell you which route you should go however I will note that you can upgrade your account at any time and thus, you may at least want to give it a shot on your own and if it ends up being more work that you want to undertake you can upgrade and have them manage your account for you. Alternatively you can have StepForth manage your PPC accounts in conjunction with your natural search engine placement campaign.

Once you’ve signed up you will have the opportunity to set up your bids. This is the part where tactics are extremely important and you have to remember that the goal here is to make the most money possible, not necessarily beat out your competition for the number one spot. I’ll give examples of when you will want to take this into account further in this article.

When you go to the "Add Keywords" menu it will provide you with a simple interface (thank you Enhance). The interface looks like:

You simply add the keyword phrase you would like to bid on, the URL you would like that phrase to point to, the domain, the title you would like displayed and the description. The Keyword Suggestion Tool allows you to type in a single keyword (let's choose "hosting" to stick with last weeks example) and will produce a list of all the various searches across their network and partners for those phrases in order of the number of searches. For example, the top set of results for the single keyword "hosting" produces the following:

Keyword Suggestions:
  
adult hosting Add More
Adult web hosting Add More
affordable web hosting Add More
asp hosting Add More
banner hosting Add More
best web hosting Add More
business hosting Add More
business web hosting Add More
cheap hosting Add More
cheap reseller hosting Add More

This simple tool also allows you to easily add keyword phrases and also allows you to "dig" further into a phrase with the "More" button.

One you have chosen a keyword to add you will click the "Add" button below the main "Add Keywords" interface. It will then take you to a screen the will allow you to make final changes to the title, description and also which displays the top three bid and will allow you to change your bid from the default $0.03.

Now is the time to consider the tactical aspects of PPC bidding. There are two fundamental rules that have to be considered:

1 – The higher your rankings the more clicks you will get
2 – The goal is not to be #1, it is to make the most of your advertising dollars.

If I am bidding on a generic phrase where #1 is bidding $0.33, #2 is $0.08 and #3 is bidding $0.06 will I bid $0.34 to be number one. Not likely on a generic phrase. Generic phrases tend to lead to multiple clicks. What I mean by this is that someone entering a generic phrase likely doesn’t know exactly what they want and so they are going to look at a few places. Rather than bidding $0.34 I would be much more likely to bid $0.09 and be #2 at less than a third the cost per click.

If the phrase was very targeted (a specific product name for example) I would be far more likely to bid $0.34 for the phrase as the searcher obviously knows exactly what they want and are now just looking for a place to buy it and they may not get down to the #2 position if they find it in the #1.

On the same tangent, you also have to consider the specific ROI on a term. If it takes about 20 clicks to lead to one sale for your product and your profit for a sale after all is said and done is $5 then you have to be very careful how high you bid. Making the sale is NOT the end-all-be-all goal; it is maximizing your ROI. If the bids get to high don’t let your ego get in the way and make you bid even higher, drop the term and look for additional terms with lower cost-per-clicks.

In the past two articles I have focused very strongly on Enhance Interactive and their PPC engine. This is based on the fact that I have used them and been impressed with their interface, the ROI I’ve realized, and also the support from their staff in answering my questions (even when they didn’t know I was writing an article on them). There are many other secondary PPC engines out there that can produce some great results as well. Recently I’ve started also using:

This is not a complete list of all the PPC engines out there. Currently there are hundreds of sites that will be happy to display your website in their results for a fee. This is just a list of some of the most popular and reputable.

If you know of or run other PPC engines that you think would be of interest to StepForth readers please let us know about it by emailing info@stepforth.com.

The Net Reality: One Royal Pain in the ATM

"I swear to you, it must have been a computer error! The money is in my account."...
How many times do you get to hear that old line in a year? If you are a landlord, collections agent, or bill collector, chances are you hear it nearly as often as a school teacher hears, "I swear the dog ate it..."

Starting last week and continuing into this week, customers of the Royal Bank of Canada have lived through a financial nightmare when a cascading computer error made mincemeat of transactions and deposits from one end of the country to the other. Every direct payroll deposit was lost. Many withdrawals from automated tellers were noted twice. Money transfers were lost and entire accounts were mis-balanced. The situation started during a routine systems upgrade in Toronto and quickly spread across the bank's massive network causing absolute chaos when cheques and deposits bounced from Halifax to Victoria and back again. Royal Bank IT departments across the country worked 24/7 trying to restore the system and, in most cases they have been successful. Accounts are back online and transactions are being properly recorded again.

For a week nearly 1/6 of Canadian bank account holders were held in limbo due to a computer error. Imagine if it happened around Christmas.



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