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Wednesday, June 2nd, 2004

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Highlights of the Week: The Difference between Paid and Organic Listings

As a business sector, the world of search is changing. Last week I wrote a piece about how Google has less decision making power than users might think as the company finds itself in a business environment that is being molded by factors outside their corporate control. The bottom line in any enterprise, regardless of the social mission associated with that enterprise is survival. In the business world, survival necessitates making money. Saying one needs to make money is a lot easier than actually making that money. Being a leader in any field does not necessarily equate to turning a profit as evidenced by the dead or dying brands Lycos, Alta Vista and Infoseek. Each of these search tools provided their users with good, relevant information but none of them could survive on their own. Each has been gobbled up by a bigger player and eventually killed or put on the "death-watch" list.

Over the years, there have been a number of ways search engine businesses have sought to meet the bottom line. One way was through the sale of banner advertising slots. Another is through submission fees to directories such as the $299 Yahoo continues to charge to be listed in their all-but-unused directory. A third method of making money was to distribute search results to other search tools by providing access to the central search database. This method is what made Google the most dominant player in the industry over the past two years and what made Inktomi so interesting to Yahoo last year. There are inherent problems in each of these three revenue generators, the greatest of which is that not one of them can generate enough revenue to keep a search engine company in the black in the current business environment.

A feature of the current business environment is the mass acceptance of the Web as a business and social information tool. Much like television became the defining medium of the four decades following WWII, the Internet has become the defining medium of the 90's and 2K's and the growth of the search industry is being driven by advertising. The only tried and true business model for search engines is to treat webmasters as advertisers and somehow charge them for the privilege of a listing. This is being done mainly in three ways, Paid-Placement, Contextual Distribution, and Paid-Inclusion. In the case of Yahoo, a combination of the paid-placement and paid-inclusion is being tested but free listings are still possible to achieve. Paid advertisements are the revenue generators but search engine users continue to prefer the regular, "Organic" listings.

Organic Listings are the loss-leaders of the search engine industry. Although all the smaller search tools require payment for inclusion in their databases, both Google and Yahoo continue to provide listings for any website for free. Organic listings are seen below the "Featured or Sponsored sites" and are the results generally clicked on first. While it is very difficult to manipulate these listings, a good SEO can usually get their client's site placed in the Top10 with a concentrated campaign. Repeated surveys of search engine users confirm that Organic listings are the most trusted listings. While search engine users trust these listings, and a good SEO can generally get placement in an advantageous spot, many website owners choose a campaign based on organic listings and paid advertising in order to guarantee they will be found easily and quickly by searchers.

Paid-Inclusion is the simplest of the three revenue generators. This term means a webmaster pays the search tool to be included in its database of searched-sites. The most relevant example of a paid-inclusion search tool is Ask Jeeves/Teoma which charges $30 for the first page submitted and $18 for subsequent pages. Paying for inclusion does not guarantee your listing will be ranked well but it does provide extra attention from search-spiders. None of the other remaining MAJOR players have a pure paid-inclusion model though Yahoo's Directory still charges $299 for a review and possible inclusion in the Directory. Very few people actually use Yahoo's Directory for search as Yahoo now has its own search engine.

Paid-Placement, (aka: Pay-per-Click), is a bit more difficult to explain as there are several forms of this model in use. There are two programs most people are familiar with, Yahoo's Overture and Google's Adwords. Each program has its unique twist on paid-placement but both work on a basic auction format in which advertisers are invited to bid for clicks from specific keywords or phrases. For instance, every time someone searches the keyword phrase "Search Engine Placement" and clicks the first link, it costs the bidder top bidder $8.01 each time someone clicks their link. The second place bidder is paying $8.00 per click and the third is bidding $7.99. A similar bidding system is used at AdWords though Google adds a number of other factors into deciding which site gets placed where including frequency of click-throughs, maximum daily spend indicated, etc... There are several other paid-placement search tools out there including, Enhance, Find What, Kanoodle, and Brainfox.
The real power behind a paid-placement campaign is in the distribution of the advertisement over several other sources. Most paid-placement search tools have distribution deals with other search entities. Viewers can generally see these listings at the top of search engine results pages under headings such as "Sponsored sites" or "Featured sites". This leads into the newest revenue generator for the most aggressive search tools, Contextual Distribution.

Contextual Distribution, (aka: Contextual Advertising) is the distribution of paid-ads to other search tools, websites and media outlets based on keywords found in the text of these sources.

Google's AdWords/AdSense program is the most successful of the Contextual Distribution models. Through AdSense, webmasters can sign-up with Google to have relevant AdWords advertisements displayed on their sites. The advertisements appear based on keywords and phrases found in the text the ad is placed beside. Hundreds of online newspapers such as the New York Times (subscription required) and Canada's Globe and Mail display Google AdWords advertisements as they would normal print advertisements. Webmasters are given the option of indicating approximately 200 URL's they would not like to see displayed on their websites, allowing for the culling of competitors' advertising. Google AdWords appear at sites such as, AOL, Netscape, Ask Jeeves, The NY Times, Seattle Times, Toronto Star, National Geographic, and literally tens of thousands of other sites. AdWords has just introduced a new feature that allows advertisers to purchase much larger ads, some as large as banners ads.

Yahoo's Overture also offers a form of contextual distribution through its Content Match system. Content Match works much the same way AdWords does however the distribution is slightly smaller than Google's. Early in their history, Overture started to corner the distribution market at other major search engines including, Alta Vista, Excite, MSN, Sympatico, and Yahoo but it also provides advertising opportunities at major news outlets such as CNN and Knight Ridder News.

It should be noted that most paid-placement programs contain some form of contextual distribution though Google and Yahoo/Overture tend to have the biggest outlets in North America already under their banners. This fact may change in the future as the search engine world is evolving very quickly and most partnerships and alliances are drawn up to cover 12 - 18 month periods.

Since the placement of advertisements is factored using an algorithmic formula, sometimes even though a part of the context of the story might fit the advertiser's product, the advertisement may not belong beside that exact story. A morbid example of this happened about a year ago in the NYTimes when the paper ran a story about a series of murders in New York. The murderer hid victims' body parts in suitcases around the city. Beside the story was an advertisement for the world's best known maker of luggage and suitcases.

Yahoo SiteMatch
Yahoo is trying to combine paid-inclusion with a bid-per-click system through their SiteMatch program. There is a great deal of information to explain about SiteMatch. A full article on SiteMatch can be found here. As of today, we are holding off paying for inclusion at Yahoo because Yahoo's spider, (SLURP) continues to find sites by following links from other sites much like Google's spider (GOOGLE-BOT) does. Thus far, we've had great success with client sites at the "new" Yahoo and until this experience changes, we will continue to recommend against the paid fees.

Strategies for mixing Paid and Organic Listings
It is often advantageous to mix and match paid and organic listings for a number of reasons. The most important facet of online advertising is visibility. With over 10Billion websites online and almost 7Billion in the databases of Google and Yahoo, having your site seen amongst the crowd is extremely important. By working with a professional SEO, you can develop a strategy that maximizes the power of contextual distribution while working towards achieving Top10 placements. While waiting for the placements to arrive, it is likely wise to advertise with both Google and Yahoo/Overture in order to get immediate exposure, especially in the Featured or Sponsored Sites sections found at the top of most search engine results pages. Another excellent feature of both Yahoo/Overture and Google AdWords is the allowance to select specific landing pages so you can direct traffic to an internal page as opposed to the INDEX page which is most likely to get listings in the Organic results.

It generally takes 4 - 6 weeks to see the full effect of a good SEO campaign in Yahoo and Google's Organic listings. That 4 - 6 weeks is a good time to take advantage of paid-advertising options and the massive distribution they offer.

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Major Player Updates: Google Update Underway :: Jeeves Speaks!

It appears Google is finally updating their index this week. We have noted several changes in the number of incoming links to our client sites recognized by Google. We have also seen the INDEX page of one client's site drop out of the main Google database (though all internal pages appear to be there). Finally, we have noticed some fairly significant changes in rankings from hour to hour for client sites. These three factors lead us to believe that something closely resembling a Google-Dance is occurring.


Jeeves Speaks!
Ask Jeeves has a new but unofficial BLOG! This is interesting because someone with inside information about Ask.Com is posting information about the search company in a public forum. The BLOG opens with a disclaimer announcing that it is unofficial news source and is not affiliated with or endorsed by AskJeeves, Inc. Blogs are online diaries that contain on-the-fly information generally posted quickly and without a great deal of editorial oversight. Recognized by SEOs, webmasters and other techies as one of the most interesting search tools, AskJeeves and its sibling site, Teoma share just over 7% of the search market.

PPC Tips : Scott Van Achte is still on his honeymoon.

Scott and Lyndsay's home away from homeStepForth PPC Expert Scott Van Achte continues his honeymoon to Disneyland this week. Scott will return to us next Monday June 7th.

We wish Scott and his wife Lyndsay a happy honeymoon and a safe trip back.

Congratulations Scott and Lyndsay!

by Mickey, Goofy, Dopey and Doc
Not to Miss! Software Feature
In the Client Spotlight this Week:  MJ Gift Baskets

Thoughtful gifts they'll remember. Delivered on time.

MJ's Basket Creations delivers gift baskets, gourmet gift hampers, baby gift baskets and more Canada wide from Vancouver, BC. We also carry wedding favors and custom wedding favor ribbons. Our hundreds of repeat customers tell us our service and attention to detail keeps them coming back.

Large or small (but always impressive) our gift baskets and hampers for corporate and individual gift giving exceed our customer's expectations. Our gourmet gift baskets, baby gifts, baby gift baskets and special occasion gift baskets shipped from Vancouver, BC make you look great!

We take care of everything - creating a personalized basket, including your message and making sure it arrives at the right place on time.

Weekly Quick Tip: Ah-ha! A Way To "Enhance" Your Traffic

Without a doubt, high natural search engine rankings are, dollar for dollar, the best ongoing value in website marketing and promotions. While you may have to pay a placement firm such as StepForth to help you attain those rankings you stand to get significant traffic from those rankings on an ongoing basis thereafter. That said, natural search engine listing are not the ONLY method of marketing your website online. If you are generating $3,000+/mth from your website you may consider it well promoted (and you may be right) however if I told you that you could be making $4,000 by putting in an extra 3 hours per week you might consider this a good use of your time would you not?

We are all familiar with Google’s AdWords program and Overture as well (if not please reference back to Scott Van Achte’s articles in our past newsletters). These PPC engines are the two largest around and have the greatest distribution. They are well respected and recognized. That said, bidding for keywords on either on these engines can be a costly endeavor indeed depending on the keywords you need to target.

Let’s take for example the keyword phrase “web hosting”. On Overture you would have to pay $7.57 for the number one position, $7.56 for the number 3 spot and $5.07 to be number 10! Now let’s take a look at a complimentary PPC engine such as Enhance Interactive. On Enhance to be number one you would currently have to pay $0.11, $0.07 to hold the #3 spot and a number 10 position for “web hosting” would only cost $0.05 (which would actually get you a #5 position as everybody below that is paying $0.04/click).

Why is this? Why is it that you would pay so much less per click through Enhance’s listings? The reason: distribution. Enhance Interactive is not nearly as large as Google or Overture. With about 350 distribution it has far less exposure than the tens-of-thousands of distribution partners that Google has. In a conversation with Enhance’s VP of Public Relations Mark S. Peterson, he noted that Google and Overture are the leaders of the PPC industry and Enhance does not try or even wish to compete with them. Rather Enhance provides, as he puts it, “complimentary listings,” by providing an additional avenue for both advertisers to market their products and searchers to find additional resources, products, and services that they might not find on other engines (and at almost $8/click is it any wonder?).

It should be noted that the complimentary search engines do NOT provide the same amount of traffic as Google and Overture. They do not have the same distribution power, however if we look at it from a ROI perspective the picture is a bit brighter. For every $50 I spend promoting a hosting company I will end up with only about 7 targeted visitors if I’ve decided I want to hold a top 3 position on Overture. On Enhance the same dollars spent would drive 125 targeted visitors to my site. It will take longer to get that traffic from Enhance as they have less traffic to their distribution chain, however you will be far better equipped to bid for high positioning for competitive phrases that you would be on the major PPC engines. You may even get more traffic from Enhance due to your ability to bid for higher positions and be #1 for your phrase rather than #20 on Overture.

I would highly recommend to take a look at Enhance and some of the other complimentary PPC engines. Run searches for your phrases and see how much you would have to pay to hold the top positions.

To see their advertising options, please click here.

Next week I will continue to discuss Enhance Interactive, how to bid on these PPC engines, how to monitor your results, and also how these complimentary PPC engines can be used to help save you money on your AdWords and Overture campaigns.

The Net Reality: D-Day Memorials :: June 6, 1944 - June 6, 2004 :: Lest We Forget

Sixty years ago this week tens of thousands of young men from England, the United States, Canada, France, Australia, and other allied nations invaded Western Europe in a successful campaign to push Hitler's Nazi regime off the planet. As most of us were not alive at the time, very few of us have the capacity to remember the pain, loss and suffering on all sides of the Second World War. This week should serve to remind us of the heroism and sacrifice made by people who where for the most part in their early 20's. Many of these boys never had the chance to live long enough to see the grateful faces of the French, Dutch or Belgian people liberated in the weeks following the D-Day invasions.

At this time let's take a few minutes to think about war and the reasons for killing, fighting and destroying another group of humans. My grandfather and his division fought their way up the Italian coast aside American and British troops. He never spoke of his experiences in the war before his death and chances are his grandchildren were too young to realize the horrors he faced anyway. Today we do not honour our veterans properly. We underfund their medical treatments, their pensions and often forget to thank them personally. Sixty years ago this week, a series of battles that changed the course of history and likely saved our democratic societies was fought, and thankfully, won. Lest we forget... again.



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