SEO
News From StepForth Search Engine Placement Inc.
Wednesday, April 21st, 2004
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| Highlights
of the Week: Search, the Financial Frontier
:: Planning Search Budgets |
| Search started cheap. Years
ago, search engines figured their profit would come from two
unique angles, advertising and investments. The advertising
front evaporated when it was discovered that Internet users
did not click on banner ads as often as was necessary to turn
a profit. As for the investment angle, there was a time when
search engine firms such as Excite worked to develop the "new-web"
in partnership with @Home. Those were the days when high-flying
IT companies were valued so highly on the stock market that
AOL was able to purchase the Time Warner corporation. Those
days came to an abrupt end on Friday April
14, 2000 when the NASDAQ lost over 1/3 of its value in
one day. After the tech bubble burst, IT firms including search
engines needed to find new means of revenue generation.
Just
over four years later, there are far fewer major search engines
and far higher costs to advertise on the remaining players.
There is also a lot more money flowing in from the business
of search. Some, such as Google and Yahoo executives can only
see these developments as a good thing. Others, such as the
typical small business owner may not see a great deal of promise
in these developments, just radically higher costs. Finding
a balance between intelligent online advertising options and
intergalactic online advertising costs will be a challenge
for small business owners in the coming years. As with most
challenging business problems, the best decisions come from
effective planning based on solid information. The first piece
of information small business planners should know is, all
major search engines now universally see themselves as businesses
first, information aggregators second. This means costs are
going to rise substantially over the next few years, even
at Google.
Google
Google continues to offer free, unpaid listings to anyone
with a website. If you have a website, and that website has
incoming links, it is almost impossible not to get listed
on Google without using <noindex, nofollow> meta tags.
While getting into Google's database is as easy as getting
another website to link to you, achieving Top20 placement
under highly competitive keyword phrases has become far more
difficult. According to an article published in today's Internet Retailer, sites that don't place in the Top30 results
(first three pages) are almost universally ignored by search
engine users. Getting into Google's database is simply not
enough to get Google users to visit your website, you need
to be found on the first three pages, preferably on the first
page of Google results. The question is, how to get there...
It used to be much easier to get a first page placement at
Google. Great content, solid optimization, and a few relevant
incoming links were all that was necessary to put a website
on top of Google. Since the infamous "Florida Update"
in November, Google has been working almost entirely on incoming
links. Without a strong set of incoming links, even the most
well optimized site is not likely going to achieve a strong
placement at Google (with the exception of non-competitive
keyword targets). This situation has given rise to a new version
of an old issue for Google; the commoditization of links from
sites with high PageRanks. Most SEOs who've been in this game
for more than two years will remember the fiasco when Google
degraded listings from the SEO company Search King and sites
linked to Search King. The owner of Search King, Bob Massa
decided to sell links from his PR8 site and publicly advertised
the new service. Massa found dozens of webmasters willing
to spend big-bucks on a link from Search King as they felt
the link was valuable to improving placements at Google. In
theory, they were correct. In practice, Massa found his site
and those linking to his site had their PageRank lowered by
Google. Widely vilified in the SEO community then, Massa's
basic idea has been copied by dozens of other businesses,
the most notable of which is called Buy/Sell Links.
As Google
continues to be the most used search tool in the world and
prominent placement on Google can either make or break an
online business, the commoditization of links seems a natural,
albeit dangerous, outcome. I use the word dangerous because
Google's ranking algorithm is, in my mind, in danger of becoming
permanently skewed. I think this practice is also dangerous
because it will serve to price a good ranking out of the budget
of most small business owners. For example, StepForth charges
between $600 and $3500 (on average) for SEO services to small
business websites. We also have a link-building service in
which we activity find relevant links for our clients' websites.
That service costs $12/link. Most sites that come through
require at least 50 incoming links to compete with the current
Top10 under their chosen keyword phrases. Suddenly an SEO
project that would have cost $600 last year is now being
quoted at $1200! That's double the cost but in some cases, that is what it
takes to get the desired placement(s) on Google.
Yahoo
Yahoo is the second most important search engine, based solely
on user numbers. Yahoo spent most of last year acquiring Inktomi, Overture,
AltaVista, and AlltheWeb, making it the largest network of
major search tools on the Internet. With so many search properties
came an equal number of paid-inclusion programs which made
little sense to the accountants at Yahoo. In what may be a
penny-wise but pound-foolish move, Yahoo introduced a new
pricing structure that came into effect late last week. Known
as Site Match (for smaller websites), Yahoo's new paid-inclusion
program has a pay-per-click component along with an annual
$49(US) review fee. It should be noted that Yahoo also has
a free-submit option that webmasters can take advantage of
however sites submitted without signing up for SiteMatch or
SiteMatch XChange will not be spidered nearly as often as
sites that pay the fees. This change prompted me to write
a rather detailed notice to our clients which can be viewed
here.
The bottom line is that, under the SiteMatch program, each
click will cost either $0.15 or $0.30 per click on top of
the annually recurring $49 review fee. Based on the number
of visits one of our clients received from Yahoo in February
2004, we estimate approximately $2400 in new costs! As this
client is a small business, we are left wondering if this
cost, an extra $200/month will prevent her from eating well
or taking a much needed vacation next year. Alternately, the
added costs might make her think twice about advertising her
website at Yahoo. For owners or webmasters of larger websites,
Yahoo offers SiteMatch XChange. Under SiteMatch XChange, webmasters
negotiate costs directly with Yahoo's subsidiary, Overture
so we are unable to provide hard-cost figures for this service.
For more information view Yahoo/Overture's new pricing policies.
Now we've established this is going to cost you some
more money and we haven't even touched on Microsoft yet! Fortunately,
MSN continues to draw from Yahoo so there are no extra costs
to mention there. It will happen sooner than later though
since MSN is rumored to be introducing a new search tool sometime
between July 2004 and January 2005.
Planning a Search Engine Advertising Budget
While the costs have never been higher than they are now,
there are far more options available for search engine advertisers.
All search tools are offering paid-advertisements much like
Google's AdWords and Yahoo's Overture listings which in many
cases will present lower long-term costs than the previously
free traditional listings do. For example, we know Yahoo will
charge 15 - 30 cents per click for "traditional"
listings but, what if you can acquire an Overture ad for $0.10
per click? Not only will you save the annual fee of $49, you'll
still be paying less per click than you would via the traditional
listings. With over 90% of the search engine user market covered
in one way or another, most webmasters and business owners
would agree it is essential to be listed well at both Google
and Yahoo. There is simply no escaping the power these two
firms currently hold over the search engine market place.
It is wise, however, to take a second look at other services
these firms offer advertisers.
Perhaps the best example is
Google's e-commerce catalogue site, Froogle. Submission to
Froogle costs absolutely nothing, however, you may need to involve
your IT department to establish an XML feed to constantly
send information to Froogle's database. Assuming that Google
retains its current ranking algorithm and Yahoo does not make
substantial changes to its new pricing schedule, website owners
and marketers will need to factor an additional two to three
thousand dollars per year at a minimum in order to continue
accessing the largest search tools on the Internet. I would
like to note that this is a rather big assumption as Google
changes its algorithms fairly frequently and is not shy about
making radical changes without notice. Yahoo may also revisit
its pricing schedule if it finds a lot of opposition from
the webmaster community. At this time, however, there are many
webmasters who will feel priced out of the game entirely.
For these folks, I strongly suggest the other, smaller
search engines such as Lycos, Enhance, Vivisimo and AskJeeves,
each of which can deliver a small but vital portion of search
engine traffic at much lower costs. StepForth staff strive
to keep costs down as much as possible and work towards finding
ways to limit the financial exposure of our clients. If you
think your business or website is being priced out of the
market, give one of our representatives a call and perhaps
we'll be able to find solutions for you.
In the meantime, Yahoo continues to honour paid-inclusion
contracts from Inktomi so many webmasters will find their
sites continue to thrive at Yahoo. Sites with suddenly diminished
Google rankings can go on a crash, do-it-yourself, link-building
campaign but should beware the pitfalls of irrelevant links
or links coming from linkfarms. If you require more information
about the new fees and costs associated with search engine
advertising, please feel free to contact StepForth by phone
at 1-877-385-5526 or by Email at info@stepforth.com
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Important ©Copyright Note: readers are welcome to republish the content from StepForth Weekly newsletters
but we do require credit in the format that follows: "Article by <author>, StepForth Search Engine Placement Inc." |
|
Major
Player Updates: Insight
into the Future of the Growing AskJeeves Empire |
Only days after my March
3rd interview with Jim Lanzone, VP of Product Management, AskJeeves
announced its plan to purchase Interactive Search Holdings (ISH).
As a result of this purchase AskJeeves acquired a diverse set of
sites such as: Excite.com, MyWay.com, MySearch.com, MyWebSearch.com
and iWon.com. Now you may have heard of these sites before but it
is difficult to say just how popular a site is just from basic brand
awareness. According to an AskJeeves press release, however, ISH was the 9th most visited web property in December 2003.
Where does this leave AskJeeves? At the moment none of the sites
exclusively utilize Teoma technology; will they be converting each
platform on each site to the Teoma engine? According to AskJeeves
CEO Steve Berkowitz his long term goal is "to have 50% of the
web searching with Teoma", so it is a safe bet that you will
soon see more and more Teoma results appearing. As for Excite, at
the moment the veteran portal is a meta search engine that combines
results from Google, Yahoo, AskJeeves, About, Overture and Teoma;
meaning a minimum 1/3 of the results are from their own systems.
The other "My..." group of sites are all providing multiple
engine data as well.
In short, it appears AskJeeves is playing their familiar game of
inches by comfortably insinuating their presence into our lives.
If their expansionist philosophy is any indication, I think we can
safely say we have discovered a major element of their marketing
plan; small but steady steps with a realistic goal of obtaining
50% of the marketplace. This appears to be a smart positioning technique
which sticks to the safe and smart approach that many investors
will appreciate.
Expect to see much more from this competitor in the near future
including another set of buyouts in early 2005.
Press Note: Not so sure about Ask's marketing strategy? AskJeeves presented first quarter financial results showing 73% growth over the same quarter in 2003!
|
| Pay
per Click Tip: PPC Keyword Research for AdWords
and Overture |
If you have decided to start a PPC Campaign with
AdWords and Overture, and don’t know where to start on selecting
keywords, here are some ideas.
When starting out you will probably have some keywords in mind.
I suggest using Wordtracker
to find how popular those keywords are for searchers and to help
locate additional quality keywords you may not have thought of.
Create a spreadsheet and list all the keywords you are interested
in along
with their predicted searches and then move onto determining cost-per-click
rates.
Open up Overtures view bids tool. (To do this, perform a simple
search and click on ‘sponsored listing’ following one
of the results). Use this tool to find out what each of your prospective
keywords are selling for and add them to the spreadsheet.
Next find the going rate for AdWords. This is not quite as simple
as Overture, nor does it provide as accurate of results, but will
give you a rough idea. Start by creating a dummy ad campaign and
ad group. Paste the list of keywords into the ‘choose keywords’
box and click save. This will bring up a page to choose the max
cost per click. Leave the suggested value as is and click calculate
estimates. Add these cost-per-click estimates to your spreadsheet.
Keep in mind Google provides these estimates based on historical
data, so if you happen to enter keywords that are seldom used, the
numbers they provide may prove to be inaccurate. It will at least
however, give you a rough starting point.
Now you should have a spreadsheet with 4 columns - keywords, Overture
costs, Google costs, and predicted searches per day. This sheet
will provide you with a quick reference in deciding which keywords
will be of most value.
Things to look for:
- Low priced keywords with plenty of searches. These are the keywords
that will drive the most traffic to your site for the least money.
- Inexpensive keywords with few searches. These keywords will
provide you with very little traffic, but tend to be highly targeted
generating qualified traffic.
- High priced keywords with plenty of searches. Watch out for
these. With Overture you cannot determine a daily budget, and
keywords of this nature can quickly exhaust your account.
- Large differences in pricing between Google and Overture. You
may not always want to use the same keywords on both engines
You know your business better then anyone, so when it comes down
to it go with your gut instinct. But this should give you a starting
point in trying to decide on keywords and costs for your PPC Campaign. |
|
Not to Miss! Software Feature |
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| In the Client Spotlight
this Week: Ames Supply |
How many online businesses do you know of that started in the
early 1900's? Chicago's Ames
Supply Company is one of the few we know about. In our humble
opinions, that makes them as cool (in a business sense) as SEARS
or LEVIS. These are businesses that have stood the test of time
and continue to offer incredible value and service.
Since the beginning, Ames has built its business on the fundamental
principles of Quality Products and Quality Service from Quality
People. Long before it was fashionable, the Company recognized the
value in treating customers as business partners and helping them
find solutions to their daily operating problems.
Ames provides Industry Specific Solutions to Technicians in many
industries, including Third Party Service Organizations; Bio-Medical
Technology; Banking Equipment Repair; Amusement, Coin-Op, and Gaming;
Telecom & Datacom Installation and Repair; Reprographics; Electronics;
Printing.
Regardless of where your business is located, Ames can deliver
quality in service, products and most importantly, in their relationship
with you and your people.
|
| Weekly
Quick Tip: How Much Is that Doggie In The Window? |
(And Other Website Marketing Errors)
In a conversation with StepForth CEO Ross Dunn, the topic
of sites that don’t actually post their pricing came
up. We were discussing the ill-conceived notion that, if you
don’t display a price that somehow this will inspire
visitors to call to find out. In reality it is far more likely
to inspire the visitor to find another supplier who does post
their pricing.
This entire conversation began based on this same observation
by Jakob Nielsen, usability expert and all-round website guru
(and this isn’t just my opinion – he was called
“one of the top ten minds in small business” by
fortune Magazine and “number 6 of the Web's 10 most
influential people” by ZDNet).
This got me thinking … what are the top errors in website
marketing. I know what I find frustrating but what does that
mass public find annoying. I ran a search to see if any polls
had been done and guess who came up … yup, in the number
one spot for the search “top 10 website problems”
and “top 10 website mistakes” is Jakob Nielson (the "King" of usability and named one of the Top 10 minds in small business by Fortune Magazine).
According to Jakob the top 10 web design mistakes
of 2003 were:
- Unclear Statement of Purpose
– many sites (especially those in the … gulp
… tech sector) use vague or highly technical terms
that do not give the visitor a strong understanding of the
website’s topic.
- New URLs for Archived Content
– if you have a large site and/or post articles and
information which you later archive, it is important that
you keep these URL the same when added to the archives.
According to Jakob, webmasters will be more reluctant to
link to your internal pages if there is a chance that the
URL will change and their link will then be broken. Ironically
a great example can be found on Jakob’s site in his
biography at http://www.useit.com/jakob/.
If you click the link for “number 6 of the Web's 10
most influential people” you will find that the link
takes you to an error page as the content has been moved
or removed from the site.
- Undated Content – If
you post time sensitive content, articles, newsletters or
the such on your site it is important that they be dated
as this adds credibility and usefulness for the visitor.
- small Thumbnail Images of Big, Detailed Photos
– Rather than crop the piece of the image that is
useful, many webmasters simply shrink an image to save download
times and screen space. Unfortunately, this often reduces
the usefulness by blurring otherwise key details.
- Overly detailed ALT Text –
Alt text is great and very handy from an accessibility standpoint
or for those who have their images turned off, but it doesn’t
have to be a novel. Only use as much text as if required
to briefly define what the image is.
- No "What-If" Support
– If you are trying to sell anything on your site
you should clearly illustrate various options. The example
Jakob uses is a good one. If you sell airline tickets you
should provide an answer for the questions “what if
I want to leave earlier” and “what if I want
to fly back from a different place than I’m flying
into”.
- Long Lists that Can't Be Winnowed by Attributes
– Sites with a large number of items or pieces of
information must allow users to filter information based
on specific criteria (size, color, date, etc.)
- Products Sorted Only by Brand
– When I go to a site looking for a “printer”
I don’t want to go through Canon -> Printers ->
Inkjet and then have to go back to the homepage and go through
again HP -> Printers -> Inkjet. While allowing users
to browse by brand is great you must also give them the
ability to sort by product type.
- Overly Restrictive Form Entry
– You’re asking for information and they’re
giving it. Don’t make it any harder than it has to
be. Avoid using multiple fields where one will do (phone
numbers are a good example where I’ve seen three fields
used instead of one). Allow me to format my entries how
I like (using brackets around the area code or a dash after
it). Basically, if they’re giving you their information
you should help them do it rather than frustrate your visitors.
- Pages That Link to Themselves
– I myself don’t see this is a huge problem
as long as it’s not misleading. If I’m on the
Homepage of a site and I click a link that says “Home”
and I end up on the page I’m on... I won’t be very
surprised.
If you would like to read this list in greater detail on
Jakob Nielson’s site you can do so at http://www.useit.com/alertbox/20031222.html.
Some additional areas I truly believe are worth mentioning
are:
- Pricing – Always put the
price of your products on your site. Visitors don’t
want to call until they’ve made a decision and they
most certainly won’t if they don’t know the
price.
- Navigation – Always put
your navigation on the top or on the left had side and try
to avoid the use of complex drop-downs or odd terminology.
This is your navigation, this is how people will get through
your site. Make it as simple and seamless as possible and
help them get where they want to go as quickly and easily
as possible.
- Load times – there are
two main factors that affect load times; the connection
of the visitor (out of your control) and your hosting provider.
Since the biggest factor you have control of is the host
connection speeds it’s important to make sure your
host is performing well. There is a test at HostPulse.com
located at http://www.hostpulse.com/app/networktools/ping.asp.
This test will show you how your host compares with others
out there. If you come in with a ping of less than 250 you’re
doing OK. Anything over that however and you may want to
consider other hosts, especially if you have large pages
or downloads.
If you believe that your site violates the above noted issues
or others not on this list you will want to have these addressed
quickly. Leaving these issues will cost you money in lost
business. If you have any questions or would like feedback
on your site specifically please feel free to email
us. We are happy to answer any questions you might
have. |
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| The
Net Reality: Read the Fine Print People - Another
Billing Scam Goes to Court |
Ahhh, the pleasures of life at light speed. As businesses become
busier and demands on our daily eight hours compound upon themselves,
the extra time required to read the small print has become as
rare as the doodoos (many of whom failed to read the fine print
no doubt). This week I found an article in the Canadian Globe
and Mail about a telephone billing scam that got its three proponents
busted, charged and hopefully found guilty.
Between May and December 2000, almost 1Million Canadian businesses
were mailed a fake phone bill for $25.22, payable upon receipt.
The bill went on to threaten late charges on future billings.
Obviously the businesses did not receive any service other than
a receiving a bunch of pre-printed on paper but enough businesses
paid the bills to net a tidy profit of several million dollars.
Fortunately, enough people noticed and complained to the Competition
Bureau of Canada and charges were laid. It has taken three years
for the case to wind its way through the Canadian legal system
and final arguments were heard yesterday in a Toronto courtroom.
Four men in their mid to late 30's were charged with promoting
a product using misleading or false information.
The real criminals are awaiting sentence, however, they could not
have succeeded without the assistance of thousands of Canadian
business owners who paid the bill without first checking if it
was legit. Please take a few minutes each time to check the fine
print and be certain things are legit. As small business people,
we owe it to each other more than we owe anything to scammers.
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If you have any questions please
do not hesitate to call the StepForth staff:
Toll-Free: 1-877-385-5526 | Local: 385-1190
http://www.stepforth.com
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