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StepForth Search Engine Placement and OptimizationSEO News From StepForth Search Engine Placement Inc.
Wednesday, April 21st, 2004

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Highlights of the Week: Search, the Financial Frontier :: Planning Search Budgets

A picture of a pie graph on a piece of paperSearch started cheap. Years ago, search engines figured their profit would come from two unique angles, advertising and investments. The advertising front evaporated when it was discovered that Internet users did not click on banner ads as often as was necessary to turn a profit. As for the investment angle, there was a time when search engine firms such as Excite worked to develop the "new-web" in partnership with @Home. Those were the days when high-flying IT companies were valued so highly on the stock market that AOL was able to purchase the Time Warner corporation. Those days came to an abrupt end on Friday April 14, 2000 when the NASDAQ lost over 1/3 of its value in one day. After the tech bubble burst, IT firms including search engines needed to find new means of revenue generation.

Just over four years later, there are far fewer major search engines and far higher costs to advertise on the remaining players. There is also a lot more money flowing in from the business of search. Some, such as Google and Yahoo executives can only see these developments as a good thing. Others, such as the typical small business owner may not see a great deal of promise in these developments, just radically higher costs. Finding a balance between intelligent online advertising options and intergalactic online advertising costs will be a challenge for small business owners in the coming years. As with most challenging business problems, the best decisions come from effective planning based on solid information. The first piece of information small business planners should know is, all major search engines now universally see themselves as businesses first, information aggregators second. This means costs are going to rise substantially over the next few years, even at Google.

The Google LogoGoogle
Google continues to offer free, unpaid listings to anyone with a website. If you have a website, and that website has incoming links, it is almost impossible not to get listed on Google without using <noindex, nofollow> meta tags. While getting into Google's database is as easy as getting another website to link to you, achieving Top20 placement under highly competitive keyword phrases has become far more difficult. According to an article published in today's Internet Retailer, sites that don't place in the Top30 results (first three pages) are almost universally ignored by search engine users. Getting into Google's database is simply not enough to get Google users to visit your website, you need to be found on the first three pages, preferably on the first page of Google results. The question is, how to get there...

It used to be much easier to get a first page placement at Google. Great content, solid optimization, and a few relevant incoming links were all that was necessary to put a website on top of Google. Since the infamous "Florida Update" in November, Google has been working almost entirely on incoming links. Without a strong set of incoming links, even the most well optimized site is not likely going to achieve a strong placement at Google (with the exception of non-competitive keyword targets). This situation has given rise to a new version of an old issue for Google; the commoditization of links from sites with high PageRanks. Most SEOs who've been in this game for more than two years will remember the fiasco when Google degraded listings from the SEO company Search King and sites linked to Search King. The owner of Search King, Bob Massa decided to sell links from his PR8 site and publicly advertised the new service. Massa found dozens of webmasters willing to spend big-bucks on a link from Search King as they felt the link was valuable to improving placements at Google. In theory, they were correct. In practice, Massa found his site and those linking to his site had their PageRank lowered by Google. Widely vilified in the SEO community then, Massa's basic idea has been copied by dozens of other businesses, the most notable of which is called Buy/Sell Links.

As Google continues to be the most used search tool in the world and prominent placement on Google can either make or break an online business, the commoditization of links seems a natural, albeit dangerous, outcome. I use the word dangerous because Google's ranking algorithm is, in my mind, in danger of becoming permanently skewed. I think this practice is also dangerous because it will serve to price a good ranking out of the budget of most small business owners. For example, StepForth charges between $600 and $3500 (on average) for SEO services to small business websites. We also have a link-building service in which we activity find relevant links for our clients' websites. That service costs $12/link. Most sites that come through require at least 50 incoming links to compete with the current Top10 under their chosen keyword phrases. Suddenly an SEO project that would have cost $600 last year is now being quoted at $1200! That's double the cost but in some cases, that is what it takes to get the desired placement(s) on Google.

The Yahoo! LogoYahoo
Yahoo is the second most important search engine, based solely on user numbers. Yahoo spent most of last year acquiring Inktomi, Overture, AltaVista, and AlltheWeb, making it the largest network of major search tools on the Internet. With so many search properties came an equal number of paid-inclusion programs which made little sense to the accountants at Yahoo. In what may be a penny-wise but pound-foolish move, Yahoo introduced a new pricing structure that came into effect late last week. Known as Site Match (for smaller websites), Yahoo's new paid-inclusion program has a pay-per-click component along with an annual $49(US) review fee. It should be noted that Yahoo also has a free-submit option that webmasters can take advantage of however sites submitted without signing up for SiteMatch or SiteMatch XChange will not be spidered nearly as often as sites that pay the fees. This change prompted me to write a rather detailed notice to our clients which can be viewed here. The bottom line is that, under the SiteMatch program, each click will cost either $0.15 or $0.30 per click on top of the annually recurring $49 review fee. Based on the number of visits one of our clients received from Yahoo in February 2004, we estimate approximately $2400 in new costs! As this client is a small business, we are left wondering if this cost, an extra $200/month will prevent her from eating well or taking a much needed vacation next year. Alternately, the added costs might make her think twice about advertising her website at Yahoo. For owners or webmasters of larger websites, Yahoo offers SiteMatch XChange. Under SiteMatch XChange, webmasters negotiate costs directly with Yahoo's subsidiary, Overture so we are unable to provide hard-cost figures for this service. For more information view Yahoo/Overture's new pricing policies.

Now we've established this is going to cost you some more money and we haven't even touched on Microsoft yet! Fortunately, MSN continues to draw from Yahoo so there are no extra costs to mention there. It will happen sooner than later though since MSN is rumored to be introducing a new search tool sometime between July 2004 and January 2005.

Planning a Search Engine Advertising Budget
While the costs have never been higher than they are now, there are far more options available for search engine advertisers. All search tools are offering paid-advertisements much like Google's AdWords and Yahoo's Overture listings which in many cases will present lower long-term costs than the previously free traditional listings do. For example, we know Yahoo will charge 15 - 30 cents per click for "traditional" listings but, what if you can acquire an Overture ad for $0.10 per click? Not only will you save the annual fee of $49, you'll still be paying less per click than you would via the traditional listings. With over 90% of the search engine user market covered in one way or another, most webmasters and business owners would agree it is essential to be listed well at both Google and Yahoo. There is simply no escaping the power these two firms currently hold over the search engine market place. It is wise, however, to take a second look at other services these firms offer advertisers.

Perhaps the best example is Google's e-commerce catalogue site, Froogle. Submission to Froogle costs absolutely nothing, however, you may need to involve your IT department to establish an XML feed to constantly send information to Froogle's database. Assuming that Google retains its current ranking algorithm and Yahoo does not make substantial changes to its new pricing schedule, website owners and marketers will need to factor an additional two to three thousand dollars per year at a minimum in order to continue accessing the largest search tools on the Internet. I would like to note that this is a rather big assumption as Google changes its algorithms fairly frequently and is not shy about making radical changes without notice. Yahoo may also revisit its pricing schedule if it finds a lot of opposition from the webmaster community. At this time, however, there are many webmasters who will feel priced out of the game entirely. For these folks, I strongly suggest the other, smaller search engines such as Lycos, Enhance, Vivisimo and AskJeeves, each of which can deliver a small but vital portion of search engine traffic at much lower costs. StepForth staff strive to keep costs down as much as possible and work towards finding ways to limit the financial exposure of our clients. If you think your business or website is being priced out of the market, give one of our representatives a call and perhaps we'll be able to find solutions for you.

In the meantime, Yahoo continues to honour paid-inclusion contracts from Inktomi so many webmasters will find their sites continue to thrive at Yahoo. Sites with suddenly diminished Google rankings can go on a crash, do-it-yourself, link-building campaign but should beware the pitfalls of irrelevant links or links coming from linkfarms. If you require more information about the new fees and costs associated with search engine advertising, please feel free to contact StepForth by phone at 1-877-385-5526 or by Email at info@stepforth.com

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Major Player Updates: Insight into the Future of the Growing AskJeeves Empire

Only days after my March 3rd interview with Jim Lanzone, VP of Product Management, AskJeeves announced its plan to purchase Interactive Search Holdings (ISH). As a result of this purchase AskJeeves acquired a diverse set of sites such as: Excite.com, MyWay.com, MySearch.com, MyWebSearch.com and iWon.com. Now you may have heard of these sites before but it is difficult to say just how popular a site is just from basic brand awareness. According to an AskJeeves press release, however, ISH was the 9th most visited web property in December 2003.

A picture of the AskJeeves butlerWhere does this leave AskJeeves? At the moment none of the sites exclusively utilize Teoma technology; will they be converting each platform on each site to the Teoma engine? According to AskJeeves CEO Steve Berkowitz his long term goal is "to have 50% of the web searching with Teoma", so it is a safe bet that you will soon see more and more Teoma results appearing. As for Excite, at the moment the veteran portal is a meta search engine that combines results from Google, Yahoo, AskJeeves, About, Overture and Teoma; meaning a minimum 1/3 of the results are from their own systems. The other "My..." group of sites are all providing multiple engine data as well.

In short, it appears AskJeeves is playing their familiar game of inches by comfortably insinuating their presence into our lives. If their expansionist philosophy is any indication, I think we can safely say we have discovered a major element of their marketing plan; small but steady steps with a realistic goal of obtaining 50% of the marketplace. This appears to be a smart positioning technique which sticks to the safe and smart approach that many investors will appreciate.

Expect to see much more from this competitor in the near future including another set of buyouts in early 2005.

Press Note: Not so sure about Ask's marketing strategy? AskJeeves presented first quarter financial results showing 73% growth over the same quarter in 2003!

Pay per Click Tip: PPC Keyword Research for AdWords and Overture

If you have decided to start a PPC Campaign with AdWords and Overture, and don’t know where to start on selecting keywords, here are some ideas.

When starting out you will probably have some keywords in mind. I suggest using Wordtracker to find how popular those keywords are for searchers and to help locate additional quality keywords you may not have thought of. Create a spreadsheet and list all the keywords you are interested in along
with their predicted searches and then move onto determining cost-per-click rates.

Open up Overtures view bids tool. (To do this, perform a simple search and click on ‘sponsored listing’ following one of the results). Use this tool to find out what each of your prospective keywords are selling for and add them to the spreadsheet.

Next find the going rate for AdWords. This is not quite as simple as Overture, nor does it provide as accurate of results, but will give you a rough idea. Start by creating a dummy ad campaign and ad group. Paste the list of keywords into the ‘choose keywords’ box and click save. This will bring up a page to choose the max cost per click. Leave the suggested value as is and click calculate estimates. Add these cost-per-click estimates to your spreadsheet.

Keep in mind Google provides these estimates based on historical data, so if you happen to enter keywords that are seldom used, the numbers they provide may prove to be inaccurate. It will at least however, give you a rough starting point.

Now you should have a spreadsheet with 4 columns - keywords, Overture costs, Google costs, and predicted searches per day. This sheet will provide you with a quick reference in deciding which keywords will be of most value.

Things to look for:

  • Low priced keywords with plenty of searches. These are the keywords that will drive the most traffic to your site for the least money.
  • Inexpensive keywords with few searches. These keywords will provide you with very little traffic, but tend to be highly targeted generating qualified traffic.
  • High priced keywords with plenty of searches. Watch out for these. With Overture you cannot determine a daily budget, and keywords of this nature can quickly exhaust your account.
  • Large differences in pricing between Google and Overture. You may not always want to use the same keywords on both engines

You know your business better then anyone, so when it comes down to it go with your gut instinct. But this should give you a starting point in trying to decide on keywords and costs for your PPC Campaign.

Not to Miss! Software Feature
In the Client Spotlight this Week: Ames Supply

How many online businesses do you know of that started in the early 1900's? Chicago's Ames Supply Company is one of the few we know about. In our humble opinions, that makes them as cool (in a business sense) as SEARS or LEVIS. These are businesses that have stood the test of time and continue to offer incredible value and service.

Since the beginning, Ames has built its business on the fundamental principles of Quality Products and Quality Service from Quality People. Long before it was fashionable, the Company recognized the value in treating customers as business partners and helping them find solutions to their daily operating problems.

Ames provides Industry Specific Solutions to Technicians in many industries, including Third Party Service Organizations; Bio-Medical Technology; Banking Equipment Repair; Amusement, Coin-Op, and Gaming; Telecom & Datacom Installation and Repair; Reprographics; Electronics; Printing.

Regardless of where your business is located, Ames can deliver quality in service, products and most importantly, in their relationship with you and your people.

Weekly Quick Tip: How Much Is that Doggie In The Window?

(And Other Website Marketing Errors)

In a conversation with StepForth CEO Ross Dunn, the topic of sites that don’t actually post their pricing came up. We were discussing the ill-conceived notion that, if you don’t display a price that somehow this will inspire visitors to call to find out. In reality it is far more likely to inspire the visitor to find another supplier who does post their pricing.

This entire conversation began based on this same observation by Jakob Nielsen, usability expert and all-round website guru (and this isn’t just my opinion – he was called “one of the top ten minds in small business” by fortune Magazine and “number 6 of the Web's 10 most influential people” by ZDNet).

This got me thinking … what are the top errors in website marketing. I know what I find frustrating but what does that mass public find annoying. I ran a search to see if any polls had been done and guess who came up … yup, in the number one spot for the search “top 10 website problems” and “top 10 website mistakes” is Jakob Nielson (the "King" of usability and named one of the Top 10 minds in small business by Fortune Magazine).

According to Jakob the top 10 web design mistakes of 2003 were:

  1. Unclear Statement of Purpose – many sites (especially those in the … gulp … tech sector) use vague or highly technical terms that do not give the visitor a strong understanding of the website’s topic.
  2. New URLs for Archived Content – if you have a large site and/or post articles and information which you later archive, it is important that you keep these URL the same when added to the archives. According to Jakob, webmasters will be more reluctant to link to your internal pages if there is a chance that the URL will change and their link will then be broken. Ironically a great example can be found on Jakob’s site in his biography at http://www.useit.com/jakob/. If you click the link for “number 6 of the Web's 10 most influential people” you will find that the link takes you to an error page as the content has been moved or removed from the site.
  3. Undated Content – If you post time sensitive content, articles, newsletters or the such on your site it is important that they be dated as this adds credibility and usefulness for the visitor.
  4. small Thumbnail Images of Big, Detailed Photos – Rather than crop the piece of the image that is useful, many webmasters simply shrink an image to save download times and screen space. Unfortunately, this often reduces the usefulness by blurring otherwise key details.
  5. Overly detailed ALT Text – Alt text is great and very handy from an accessibility standpoint or for those who have their images turned off, but it doesn’t have to be a novel. Only use as much text as if required to briefly define what the image is.
  6. No "What-If" Support – If you are trying to sell anything on your site you should clearly illustrate various options. The example Jakob uses is a good one. If you sell airline tickets you should provide an answer for the questions “what if I want to leave earlier” and “what if I want to fly back from a different place than I’m flying into”.
  7. Long Lists that Can't Be Winnowed by Attributes – Sites with a large number of items or pieces of information must allow users to filter information based on specific criteria (size, color, date, etc.)
  8. Products Sorted Only by Brand – When I go to a site looking for a “printer” I don’t want to go through Canon -> Printers -> Inkjet and then have to go back to the homepage and go through again HP -> Printers -> Inkjet. While allowing users to browse by brand is great you must also give them the ability to sort by product type.
  9. Overly Restrictive Form Entry – You’re asking for information and they’re giving it. Don’t make it any harder than it has to be. Avoid using multiple fields where one will do (phone numbers are a good example where I’ve seen three fields used instead of one). Allow me to format my entries how I like (using brackets around the area code or a dash after it). Basically, if they’re giving you their information you should help them do it rather than frustrate your visitors.
  10. Pages That Link to Themselves – I myself don’t see this is a huge problem as long as it’s not misleading. If I’m on the Homepage of a site and I click a link that says “Home” and I end up on the page I’m on... I won’t be very surprised.

If you would like to read this list in greater detail on Jakob Nielson’s site you can do so at http://www.useit.com/alertbox/20031222.html.

Some additional areas I truly believe are worth mentioning are:

  1. Pricing – Always put the price of your products on your site. Visitors don’t want to call until they’ve made a decision and they most certainly won’t if they don’t know the price.
  2. Navigation – Always put your navigation on the top or on the left had side and try to avoid the use of complex drop-downs or odd terminology. This is your navigation, this is how people will get through your site. Make it as simple and seamless as possible and help them get where they want to go as quickly and easily as possible.
  3. Load times – there are two main factors that affect load times; the connection of the visitor (out of your control) and your hosting provider. Since the biggest factor you have control of is the host connection speeds it’s important to make sure your host is performing well. There is a test at HostPulse.com located at http://www.hostpulse.com/app/networktools/ping.asp. This test will show you how your host compares with others out there. If you come in with a ping of less than 250 you’re doing OK. Anything over that however and you may want to consider other hosts, especially if you have large pages or downloads.

If you believe that your site violates the above noted issues or others not on this list you will want to have these addressed quickly. Leaving these issues will cost you money in lost business. If you have any questions or would like feedback on your site specifically please feel free to email us. We are happy to answer any questions you might have.

The Net Reality: Read the Fine Print People - Another Billing Scam Goes to Court

Ahhh, the pleasures of life at light speed. As businesses become busier and demands on our daily eight hours compound upon themselves, the extra time required to read the small print has become as rare as the doodoos (many of whom failed to read the fine print no doubt). This week I found an article in the Canadian Globe and Mail about a telephone billing scam that got its three proponents busted, charged and hopefully found guilty.

Between May and December 2000, almost 1Million Canadian businesses were mailed a fake phone bill for $25.22, payable upon receipt. The bill went on to threaten late charges on future billings. Obviously the businesses did not receive any service other than a receiving a bunch of pre-printed on paper but enough businesses paid the bills to net a tidy profit of several million dollars. Fortunately, enough people noticed and complained to the Competition Bureau of Canada and charges were laid. It has taken three years for the case to wind its way through the Canadian legal system and final arguments were heard yesterday in a Toronto courtroom. Four men in their mid to late 30's were charged with promoting a product using misleading or false information.

The real criminals are awaiting sentence, however, they could not have succeeded without the assistance of thousands of Canadian business owners who paid the bill without first checking if it was legit. Please take a few minutes each time to check the fine print and be certain things are legit. As small business people, we owe it to each other more than we owe anything to scammers.



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